Just wanted to ask if I have been screwed by allianz.
Recently I went overseas destination (India) with a connecting flight via Thailand . While returning my flight from the India got delayed which in turn lead to me missing my connecting flight to Australia from Thailand .
I did call the travel agent eDreams but they didn’t offer me any respite . I immediately booked the cheapest available flight from Thailand myself and came to Australia . I assumed my complementary travel insurance would cover me for this . My claim was for 580.10 aud . They sent me a email that the claim is approved for 280.10 aud. I did t u destined why they haven’t paid me another 300 aud. I called Allianz and they said the person who managed the claim would calm me back. But I haven’t received any call from the person.
All I wanted to know from the experts here is if this is common practice. Since the decimal places are same and they have given me 300 aud less than the claim; I was thinking if this is some sort of excess or may be it’s just a mistake from Allianz .
Any inputs from experts would be appreciated.
Did you check the excess that you have to pay per claim in the policy? It might be $300.