ASUS ROG Ally SD Card Issue - JB Hi-Fi Return Help!

Lcrispylettuce on 22/12/2023 - 21:51
Last edited 23/12/2023 - 13:31 by 1 other user

Hi all :)

Hoping I can get some help with this one.

I purchased an ASUS ROG Ally on launch week from JB Hi Fi in Melbourne and also got the extended warranty.

As some of you may know there's is a well known hardware issue with the SD card slot with this model especially those with a certain serial number (I think for those produced prior to October?). Unfortunately, mine is doing the same with it corrupting SD cards now.

Anyway, I visited my closest JB Hi-Fi at Watergardens VIC and explained to the staff member the issue. He ran it up on their system which for solvup I think and had to send it off for assessment. I'm just a bit wary as I've seen so many people saying they were able to directly swap theirs for a replacement on the spot and that JB was quite helpful.

I didn't contest with the staff member especially as I'm assuming ASUS should be able to identify the issue. My only concern is they will just say it's fixed only for the issue to not be resolved. Is there anything I can do from here to get a new unit, one with a newer serial number as those batches seem to not have the issue or am I out of luck? Even a refund or is that highly unlikely?

Anyone who has dealt with JB Hi-Fi's solvup system and ASUS RMA able to share their experience? :)

Thank you in advance :)

edit: not solvit sorry solvup :D

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Comments

  • Hybroid on 22/12/2023 - 23:58
    +1

    Your post suggests it's already been sent off for assessment, so unlikely you can do anything else but wait now.

    If not, and you feel the issue is classed as a "major defect", then you should be entitled to choose a full refund according to Consumer Law. If you have already chosen a replacement by sending it off then may not have this option anymore.

    You can read more on your consumer rights here: https://www.accc.gov.au/consumers/problem-with-a-product-or-…

    • crispylettuce on 23/12/2023 - 13:26

      hi thanks for your reply! oh i see i guess youre right i cant do anything but wait but in the meantime i was just wanting to know what are the most likely out comes

  • solidussnake on 23/12/2023 - 09:24
    +1

    Usually after a set time limit it needs to go off and be accessed ie no physical/liquid damage its a well known issue so shouldn't take long to get a new one

    • crispylettuce on 23/12/2023 - 13:28

      hi thank you so much for the reply! ah yep that makes sense i guess from the retailer point of view but i really thought they would do it on the spot and then see its a common issue etc. in terms of a new one, i took all my box and cables to show it was in pristine condition but they only took the device to send off, im scared that unlike so many others who got a new device or the option of a refund ill just get one that ASUS state they 'fixed'

  • ChineseElectronics on 23/12/2023 - 09:27

    Don't you mean Solvup, not solvit?
    I've seen JB use Solvup before and i have previously worked in a retailer that used Solvup so i have experience with it and can answer questions there.
    Unless they recently switched to using Solvit?

    • crispylettuce on 23/12/2023 - 13:30

      hi thank you for the reply! hahah woops yes sorry i meant solvup, first time seeing it so for some reason my brain remembered it as solvit :D

      i guss my question is with this device having this as huge well known issue and seems to be a hardware limitation of the device (according to my reasearch and numerous forum,reddit posts) what is the likelihood after assessment that i get given the option of a completely new device or refund?

      my idiotself also got baited by jb at time of purchase for the extra repair warranty for i think$150? but im assuming thats useless and doesnt mean much 6 months from purchase

  • The Value on 09/01/2024 - 20:25

    @crispylettuce

    How did it go? My ROG Ally just fried.

    • crispylettuce on 12/01/2024 - 00:55
      +1

      hi sorry just saw this!

      will update the post but the team at JB Hi FI watergardens were super helpful. I was offered a brand new one in box from the store or gift card at jb. I used this to then just purchase a legion go instead, as I dont trust the desing of the sd card reader of the ally.

      The RMA process with ASUS was quick, although before JB could help they needed ASUS to confirm a fault/repair was done and have it sent off for inspection. Because ASUS sent it back repaired, I was able to speak to staff and ask for a replacement as wasnt comfortable getting a repair rather than a replacement for a fault that wasn't mine.

      Once it came back showing repaird and thus a fault was present, they were pretty reasonable in giving me a brand new one after speaking to them. I instead opted for a gift card instead of a new one off the shelf and used that to buy a legion go as dont trust the ally to hold up well again

      • The Value on 12/01/2024 - 09:08

        Thank you for a thorough reply.

        • crispylettuce on 18/01/2024 - 17:58

          no worries hope it helped :)

          it is a shame with ally having such a major defect

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