Everyday Extra Free Item Reward Got Charged despite Boosting It Already

spv004 on 14/12/2023 - 20:26
Last edited 15/12/2023 - 10:22 by 1 other user

Does anyone know how this works? I recently subscribed to everyday extra and this was my first time using the free item reward. I had boosted it like 2-4 days ago, went today to buy it and it still charged me. I double checked with receipt and on bank app.

Food & Grocery Loyalty Program Subscription Woolworths Group Limited

Related Stores

Woolworths
Woolworths

Comments

  • avoidfullprice on 14/12/2023 - 20:27

    Is it an online only offer?

    • spv004 on 14/12/2023 - 20:28

      no, its an in store offer

  • jv on 14/12/2023 - 20:30
    +1

    I got the free Bulla Dollop cream.

    What do I do with it?

  • djkelly69 on 14/12/2023 - 20:33
    +2

    Are you sure you got exactly the right item in the right size?

    • spv004 on 14/12/2023 - 20:39

      "Free Ritz Crackers 155g-227g"

      I bought the 227g one

      • jv on 14/12/2023 - 20:41
        +1

        That was a Flybuys offer.

      • WreckTangle on 14/12/2023 - 20:54

        Probably 155g - 227g means 226g is counted but 227g is not.

        • spv004 on 14/12/2023 - 20:55

          whaaat? even in offer photo they have displayed 227g one

  • Pelicannn on 14/12/2023 - 20:58
    +2

    Message customer service with receipt and screenshot. They will sort it out.

  • clover on 14/12/2023 - 21:13

    I just picked up my first free every rewards extra item. Worked fine. Do you have many rewards cards? Did you scan the correct one?

    • spv004 on 14/12/2023 - 21:23

      I have just one

    • jv on 14/12/2023 - 22:32
      -1

      What did you get?

  • MS Paint on 14/12/2023 - 21:22

    Did you self checkout?

    • spv004 on 14/12/2023 - 21:23

      yes

      • MS Paint on 14/12/2023 - 21:47
        -1

        Why did you make final payment if the item still showed full price at final checkout after scanning EDR's card? It should clear to $0.00 with everyday rewards blah blah blah on the screen.

        User error.

    • jv on 14/12/2023 - 22:33
      +1

      Did you self checkout?

      Yes, in the mirror…

      • MS Paint on 14/12/2023 - 22:48

        Thanks for the pm. I'm sure you won't mind me sharing the picture you sent. Cheers

        • jv on 14/12/2023 - 22:50

          Is that a Sleestak ?

  • amygirl on 14/12/2023 - 23:41
    +1

    I got a free pack of Nobby’s nuts and it’s salty as well.

    • JoeBogan on 15/12/2023 - 11:16

      Deez nuts are pretty salty too if you haven't tried it before. In the penalty box i go

  • leiiv on 15/12/2023 - 00:22
    +1

    Maybe someone else used it before you? Just like how the rewards credit got stolen too.

  • geekcohen on 15/12/2023 - 06:09

    Are you sure it didn't balance out at the end? and have a - (minus/negative) of the product price?

    I had something similar where there was a 2 for $x offer and it removed the difference, didn't change the products individual price, just removed the difference of the 2 for $x deal.

  • sheebies on 15/12/2023 - 09:38

    If you message their online support they will sort it out, it seems to happen quite a bit with their free items.

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