Officeworks Online Order Cancelled - Refund to Gift Card Can Only Be Made in Store

Aerith-Waifu on 14/12/2023 - 18:01
Last edited 14/12/2023 - 19:49 by 1 other user

My dad purchased an item online but his order was cancelled due to security flag, which is fine after he rang the customer service number and got the part payment on the credit card refunded.

However the gift card portion is not refundable and now he needs to drive 40 mins to the store to get it refunded in person as they can't refund the gift card portion online.

What a load of crap! So be careful when shopping using gift card online with Officeworks

Here is the email he received:

Hi

Thanks for contacting Officeworks.

Unfortunately, we have had to cancel and refund your order ******** as it did not pass the online security verification checks.

Please visit any nearby Officeworks to get refund on your part of the order you have paid with Coles Myer Group Gift Cards worth $****.

We apologise for any inconvenience this may have caused.

Kind regards,

Officeworks Customer Service Centre

Electrical & Electronics Gift Card

Related Stores

Officeworks
Officeworks

Comments

  • Sye on 14/12/2023 - 18:02
    +3

    @Muzeeb

    • Aerith-Waifu on 14/12/2023 - 18:03
      +2

      Yes I am disappointed he didn't make the first comment! What has the world coming to????

    • Jimothy Wongingtons on 14/12/2023 - 18:09
      +2

      @mapax

  • MS Paint on 14/12/2023 - 18:08
    +2

    @mapax

    MS Paint on 14/12/2023 - 18:08 (Collapsed - Offtopic. Show)
  • foxmulder on 14/12/2023 - 18:24
    -1

    A lot of those companies cannot refund credit back , but what they can is to issue another gift card online. But as security is a concern (whatever it is), I guess turn up to to a store is a necesary to them.

    • Aerith-Waifu on 14/12/2023 - 18:41
      +3

      Yet if an old lady on a pension who bought something online for delivery, now needs to take 2 buses just to get to an officeworks 90 mins away just to have her gift card back…… it's ridiculous

      • theHMASfriendship on 14/12/2023 - 20:07
        +2

        Sounds like a fun day out!

        • WreckTangle on 14/12/2023 - 20:58
          -1

          Yeah, retired old ladies have got more time than most people to actually do something like this. They could even take a thermos.

      • JimmyF on 14/12/2023 - 22:35

        Great story, but old ladies that need to take the bus rarely shop online or use giftcards to do!

      • TrustNoBody on 15/12/2023 - 07:58

        not just an old lady but anyone

    • cookie2 on 17/12/2023 - 07:43

      I call bs. Office works just has really crappy systems. Have you tried to print something at an Officeworks lately? Maddness.
      So the sales staff want the security issue in the store and then they'll suddenly do something about it? 🤣 A waste of time. Write a complaint on their SM page and see what they come back with. Ask them to post it to you.

  • spackbace on 14/12/2023 - 18:31

    as it did not pass the online security verification checks.

    Wtf? Also:

    was cancelled due to security flag, which is fine

    What security check did this fail, and why are you both ok with that?

    • Aerith-Waifu on 14/12/2023 - 18:38

      Because they have the final say and there is not a thing the average consumer can do about it

    • djones145 on 14/12/2023 - 21:03

      the secuirty check to see if he is a robot

      maybe his dad is a robot…..

      • Aerith-Waifu on 14/12/2023 - 21:30

        Haha, he is indeed a robot who is under control of Star Wars for a long long time……………..

    • TrustNoBody on 15/12/2023 - 08:04
      +1

      same thing happened to me …my son got a $1000 scholarship thing that the school had control over the funds so he wanted a ipad for $650 so the school did online click n collect with their credit card and it got flagged and cancelled even though the school said they use all the time at officeworks so had to wait for money to be returned and by then the ipad went back up in price but the school ended up getting the price honoured ..

  • JIMB0 on 14/12/2023 - 18:36

    Was it a click and collect order?

    • Aerith-Waifu on 14/12/2023 - 18:38

      Yes it was

      • JIMB0 on 14/12/2023 - 18:41
        +2

        What's the issue then. You'd have to visit the store to pick it up anyway.

        • Aerith-Waifu on 14/12/2023 - 18:48

          Issue is now the item is out of stock, because of the issue with the gift card refund, which wasted about 10 days plus the time to have his account cleared

  • MS Paint on 14/12/2023 - 18:38

    he needs to drive 40 mins to the store to get it refunded

    I think the store manager just wants to see your dad's new car covered in Star Wars stickers. Probably a SW fan.

    • Aerith-Waifu on 14/12/2023 - 18:39

      Haha! He is still waiting for that car. Delayed until after new year is the new timeframe

      • MS Paint on 14/12/2023 - 18:40

        You better let the store manager know as well

        • Aerith-Waifu on 14/12/2023 - 19:12

          You do know that delayed till new year in Australia means delayed till Feb at least, right? If you navies thinks delayed till new year means delayed till new year then you have not been living here long enough lol

  • AndyC1 on 14/12/2023 - 18:58
    +1

    Make a formal complaint to OW about the problem, which is NOT via the phone. You will need to lookup on the OW web site on how to make a formal complaint.

    This should hopefully sort it out. If not then ring up the department in WA that looks after consumer issues and ask them what you should do next.

    • Aerith-Waifu on 14/12/2023 - 19:09

      I am not sure if my dad wants to go to all this trouble to be honest.

      I am only posting this so others aware about their online gift card cancellation and refund policy

      • AndyC1 on 14/12/2023 - 19:17
        +1

        Then drive the 80 minute round trip.

        • Aerith-Waifu on 14/12/2023 - 19:46
          +1

          Hmmmm….might as well give it a go I suppose. I will tell my dad tonight at dinner. Thanks

          • Baysew on 14/12/2023 - 21:49

            @Aerith-Waifu: It is not as if he is an old lady on a pension that needs to take 2 buses just to get to an Officeworks 90 mins away.

  • AkuroPlays on 27/12/2023 - 20:59

    Damn. I got this email today. Paid with giftcards too! Dunno what to do..

    —-

    Unfortunately, we have had to cancel and refund your order #ordernumber as it did not meet our customer privacy and security standards when shopping with Officeworks.

    If you believe this cancellation has been made in error, please contact us referencing your order #ordernumber.

    We apologise for any inconvenience this may have caused.

    Warm regards,
    The Officeworks Team

    • AkuroPlays on 11/01/2024 - 19:54

      Update 11/1: Officeworks has manually refunded me the full amount ($399) I paid via Giftcard through an EFT refund (BSB, Account Number).

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