Refund from Hotel Due to Issues but Not Full Amount - Is This Fair?

Ithinkimtheking on 08/12/2023 - 20:39
Last edited 08/12/2023 - 22:17 by 1 other user

I'm on holidays and booked a hotel for three nights. When I checked in and arrived inside the room, I noticed many issues. These started with serious things like mould on walls and bathroom, paint chips on the floor and general uncleanliness.

I spoke to the receptionist and complained asking for a refund, she agreed but referred off to the booking site I used as she could not process the refund. I contacted the booking site, sent photos to as what was advertised was completely different.

I paid roughly $400 for the three nights. I have received a refund of $370. This is due to "cleaning the room we used" as when we arrived, we needed to change the baby's nappy.

Is this price discrepancy fair of thirty dollars for that only? I could take the win that they refunded me very easily and could've made my holiday a bit of a nuisance. I've had to book somewhere else last minute and more expensive (albeit massively better). I also think that I am entitled due to the blatant disregard in the first place that none of this should have happened.

Poll Options

• 2
  Contact bank for a dispute
• 15
  Enjoy rest of my holiday and get off ozbargain
• 84
  Take the win of an easy refund and better hotel

• 

  cashless on 08/12/2023 - 20:43

  +13

  Most folk could have earned the missing $30 in the time it took you to post this

  • 

    Ocker on 09/12/2023 - 08:15

    Maybe, but nothing beats having a whinge.

• 

  ginormousgiraffe on 08/12/2023 - 20:45

  +1

  Yes you should be entitled to a full refund, but really up to you if you want to go through the hassle for thirty bucks.

  Either way don't worry about it til you're back at home.

• 

  AustriaBargain on 08/12/2023 - 21:12

  +18

  You used the room and exposed it to human shit. $30 is a bargain.

• 

  tsunamisurfer on 08/12/2023 - 21:31

  +4

  Wtf. You got 370 of 400 and wondering if it's OK. Next you'll be expecting cash rewards.

• 

  payless69 on 08/12/2023 - 21:36

  +1

  You confront us with nothing really to compare.
  I just did a European tour with several Airbnb stays.
  None of the properties I had stayed fulfilled all the stuff it had advertised. Noisy rooms, Poor beds, restricted hours and access to bathrooms.
  Additional house rules like this is a vegan house you may not bring in meat etc were additional surprises.
  Hotels know what a mess they provide and feel only to do similar things.
  Modern times, just suck it up!!

• 

  bdl on 08/12/2023 - 21:37

  +10

  Username checks out :)

  • 

    El cheepo on 08/12/2023 - 22:23

    Had to check the comments to make sure this was mentioned.
    Take the upvote good sir.

• 

  bobbified on 08/12/2023 - 21:39

  +9

  Where is this holiday you're on? If you're in Australia, I wouldn't be expecting much for $400 for 3 nights.

  And seriously.. you're on holidays! Quit complaining about $30 and just enjoy the time with the family.

• 

  JimmyF on 08/12/2023 - 22:09

  I could take the win that they refunded me very easily

  The fact they refunded you without hassle, I wouldn't be complaining over being $30 short. You did use the 'room', it did need to be cleaned.

  Enjoy your holiday, sure its one less cocktail, but still.

• 

  ECE on 08/12/2023 - 22:16

  +1

  I hope you can sleep comfortably knowing you were in $30 deficit and btw that was an affordable "hotel" that you were in 🤣🤭

• 

  miwahni on 08/12/2023 - 23:58

  +3

  Well you're certainly entitled, but not to a bigger refund.

• 

  Benoffie on 09/12/2023 - 02:44

  +1

  Be grateful. Im travelling through Asia atm and none of the rooms have been as described or impressive. The current one in Singapore has paper thin walls and I can hear the neighbours water going (so everytime anyone takes a leak, someone else has to listen to the water system go).
  This place was rated 4 star off Orchard Rd.
  But it's Harvest Week barrelling into Xmas. What am I going to do? I asked for a room change and was told to pay for an upgrade. It's already Premium.
  Seriously, take the money and run.

• 

  Derrick Crane on 09/12/2023 - 10:16

  So, to summarise, it is fair.