Got eBay Refund Left A Negative Review - Item Now Received

manity on 08/12/2023 - 09:24
Last edited 08/12/2023 - 10:23 by 1 other user

So some weeks ago I ordered a refurbished older mini PC. The eBay retailer seems to have good reviews. The item did not arrive by the expected delivery date. Two days later I did an eBay "where's my item". The reply was it's still in transit and they extended the expected delivery date to Dec 3. It was ordered Nov2. Then it still didn't arrive and 3 days later I got a complete refund automatically without asking or doing anything under the eBay guarantee.

Feel annoyed I left a negative review and sent a stroppy message to the eBay merchant. They replied it was now due to be delivered that very morning and in fact arrived hours later. So, I have not opened it. What do I do now? I've got the item it's unopened and a full refund.

Should I contact the merchant and offer to pay for it again? What do I do?

Update: here is the email from eBay. Does it change anyone's opinion as to what I should do?

We’re sorry, but your item is delayed and may be lost in transit. We understand this is disappointing. Your order is covered by eBay Money Back Guarantee, and so we’ve issued you a full refund. If you still receive the item, there’s nothing else you need to do. You may keep the refund and the item.

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Comments

  • Downvoter on 08/12/2023 - 09:27
    +16

    🤫 🤐

  • raisinberry777 on 08/12/2023 - 09:35
    +16

    Write more informative topic titles, for starters.

    • Nugs on 08/12/2023 - 09:38
      +5

      nah, it's worked
      .

  • Yummy on 08/12/2023 - 09:39
    +2

    Its free now.

  • barge-in hunter on 08/12/2023 - 09:40
    +119

    You know what the right thing to do is; return the item, unless you can work something out with the eBay seller directly (eg, pay them directly, minus what the return shipping costs would have been)

    Lots of people will tell you otherwise, but the fact you’re posting this question seems to indicate it will play in your conscience

    • Jimothy Wongingtons on 08/12/2023 - 10:58
      -6

      or be paranoid pc has malware loaded on it now via sneaky modified internal component and is secretly going to be data logging/ collecting blackmail material :)

    • PeterSnoot on 09/12/2023 - 15:51
      +6

      This. Do what you know is the right thing.

    • bcYield on 10/12/2023 - 13:36

      A few outcomes from my though
      - if you return the item, you will have to reorder - a lose lose situation
      - if you pay the seller directly, make sure you keep your receipt to handle future issue yourself
      - also it's not the seller alone responsible for this? eBay and delivery service take part too?
      - it's reported as "delayed" or "lost in transit", so delivery service should be the one who will pay for it?

      You may keep the refund and the item.

      Looks like you already got the answer.

      Not sure how this got many upvotes but paying privately shouldn't be recommended?

      • bargain huntress on 22/12/2023 - 03:24

        Not sure how this got many upvotes but paying privately shouldn't be recommended?

        You think warranty might be effected

  • AusNugz on 08/12/2023 - 09:41
    +2

    I suggest the advice from 00:26 https://youtu.be/y409FQGbBrQ?si=TABcyXYrH_-BVTID

  • Protractor on 08/12/2023 - 09:44
    +62

    Contact seller, arrange to pay again, ask ebay to cancel neg feedback, and redo feedback pointing out how useless Australia Post is.

    • Franc-T on 11/12/2023 - 03:32
      +1

      This.

    • Jackson on 11/12/2023 - 18:03

      Unless the seller is Harvey Norman, then just keep the item and leave the negative feedback in place

    • montorola on 12/12/2023 - 12:19

      Our mate Ahmed Fahour really messed it up

      • jv on 19/12/2023 - 22:40

        What does this have to do with Latitude Financial Services ?

    • bargain huntress on 22/12/2023 - 03:26

      Can you change it though? Its worth asking but i tried once years ago and it wasnt possible then at least

      • Protractor on 22/12/2023 - 09:13
        +1

        There are ways.It's not in any of the standard settings so you need to dig a bit and communicate with seller and ebay. If you are interested visit ebay and search there. New thread not required

  • onetwothreefour on 08/12/2023 - 09:45
    +2

    Change the full stop to a question mark.

  • PensionerXXL on 08/12/2023 - 09:52
    +1

    my advice: DONT DO IT!

  • Sleeqb7 on 08/12/2023 - 09:53
    +93

    AusPost had delays because it's the busiest freight time of the entire year, and your response is to leave the seller a negative review EVEN AFTER YOU GOT A FULL REFUND!? What is it about ebay that attracts this thinking?

    Remove your feedback, and contact the seller telling them what's happened.

    • pizzip on 08/12/2023 - 10:54
      +28

      I always get a laugh looking through seller's neg feedback, 95% of the time it's entitled Karens like OP: "item didn't arrive, got full refund", "post took too long, seller refunded" or similar. How some people have the gall to leave negs for something out of the seller's control where they also provided an adequate resolution is beyond me.

      • Protractor on 08/12/2023 - 11:06
        +5

        I sort of agree, but would add that ebay sellers should not have access to the activation of any tracking, via the pre purchase of packages with the tracking barcodes.,.

        That activation should be done once the item is in the hands of APost.
        Then 50% of the issues about loss and delay causing neg feedback,sits where it belongs.With the weakest link, APost.

        APost are a disaster. They failed to get their parcel delivery times down, so their solution?
        Punish snail mail customers, rather than culling their wasteful admin and corporate top end, and getting more and BETTER on ground systems and staff.If snail mail really is a small component then they should easily handle daily runs.This decision is about reducing lower level staff and (as ever) excusing serial incompetence.
        Almost a month for an average parcel delivery from any (Australian) city to any other (Australian) city is abysmal.

      • axyh on 08/12/2023 - 18:51
        +6

        I've had quite a few items take weeks between being "posted" on eBay and the tracking status updating to "item received by Australia Post".

        I doubt this is laziness on the part of Australia Post, I think the sellers are simply marking the item posted when all they've done is scan a barcode (probably while waiting for the item to arrive from AliExpress).

        In such cases, I can see complaints against the seller being justified. Although I'd never leave negative feedback for such a thing.

        • coolbzk on 10/12/2023 - 15:04
          +2

          "item received by Australia Post". normally this means item has been scanned or taken by one of Aus post office.

          if it is "tracking information received", that means seller provided the tracking number(prepaid tracking envelope ), but the item has not been scanned yet, it could still be with seller, or seller just drops the item in post office but staff has not scanned the barcode yet.

          sometimes seller has bunch of such items so they will not queue in the line in post office to get them lodged, just handed over to one of the post office staff and hope they can scan them.

          • axyh on 10/12/2023 - 17:34
            +1

            @coolbzk: The number of items I've had sitting in "tracking information received" for extended periods (in one case recently, it sat for three weeks like that) suggests this isn't an Australia Post issue. Unless Australia Post really does leave items sitting in a back room for weeks before scanning them in.

            • node modules on 11/12/2023 - 11:03
              +2

              @axyh: That happens when the seller purchases the shipping label

          • esonic64 on 11/12/2023 - 08:58
            +1

            @coolbzk: Or they posted in a post box.

            • coolbzk on 12/12/2023 - 09:52

              @esonic64: agree, and sometimes staff just too busy to scan them, this also happens in auspost distribution centre, some items just being missed scan

        • Protractor on 11/12/2023 - 09:38
          +3

          "I think the sellers are simply marking the item posted when all they've done is scan a barcode"

          This is 100% correct as per APOst themselves as part of multiple sub par third world failures and a submitted case/s.
          APOst think it's ethical , I think it's closer to lying (fraud???) to tell a customer the item is in their chain of custody, when it isn't. When it is in transit, when it isn't.

          • axyh on 11/12/2023 - 13:43

            @Protractor: I agree. "Posted" has a dictionary definition. It means it has been handed over to the postal carrier.

            If an item is still in the hands of the seller (or hasn't even yet been received from the supplier), then marking it as "posted" on eBay is a straightforward case of fraud.

          • coolbzk on 12/12/2023 - 09:53

            @Protractor: in theory yes, but normally once seller finishes packing then it is time to mark them posted on ebay system, as that is the way to separate the orders from "awaiting postage" to "posted", so seller won't mix the orders. especially when dozens of orders everyday for each ebay account. i mean big sellers.

            • Protractor on 12/12/2023 - 10:00
              -1

              @coolbzk: Then as I keep saying the ebay/APOst rules around this are not just wrong, they are not ethical or in the public's interest.
              It should not be legal to BS about the location and status of something as basic as person and private property in the national mail and freight system.

              In theory fraud is fraud. In law it's also fraud. APost saying ,on a public website, it is in transit or we have it , when clearly it's a lie, is not a theory, IMO, it's an ACCC function to stop the existing rort.

    • smalltime0 on 09/12/2023 - 07:30
      +7

      Auspost absolutely can't blame it on being the busiest time of year.

      I sent my passport by return express registered post to the Russian consulate to get a visa.
      It got back to me before the tracking even updated that the consulate had received or sent it.
      Which is a serious thing, because the Russians are notorious for sitting on the passport while they "process" the application.
      I was honestly contemplating getting an emergency passport and just cancelling the Russian part of the trip as my flight to Paris was only in about 10 days time.
      When it did update, I saw that the Russians got it about 4 days after I posted it and had actually posted it back about 6 hours after they got it.

      AusPost has an absolute farce of a system

      • alxr0101 on 09/12/2023 - 08:34
        -1

        Comrade! Don't need a visa for Ukraine, don't believe what the Russians tell you.

        • smalltime0 on 10/12/2023 - 17:40
          +1

          I actually got detained for questioning upon leaving Ukraine earlier this year and was asked questions about my activity - I think partially because the first visa page is a full page Russian visa, and the second page is a full page Vietnamese visa.
          I'd recommend not visiting at the moment, they're a little jumpy.

    • EmployeeHamBoi69 @ Australia Post on 09/12/2023 - 19:16
      +10

      It is absolutely rammed in the facilities. Totally rammed full. If your parcels take a little while longer, please don’t worry. We’re working as fast as we possibly can. Don’t even get me started on the amount of parcels getting stuck due to retailers poor packaging.

        • EmployeeHamBoi69 @ Australia Post on 10/12/2023 - 09:23
          +20

          I am a manager. I am well aware.

          • bargain huntress on 22/12/2023 - 03:31

            @HamBoi69: How do you feel about your successive bosses?

            • EmployeeHamBoi69 @ Australia Post on 22/12/2023 - 04:33

              @bargain huntress: I refuse them in every situation or donate the full amount to charity. I can live very comfortably off my normal wage anyway.

        • Ulysses31 on 10/12/2023 - 13:57
          +5

          That's the christmas spirit.

    • johnfuller on 11/12/2023 - 11:46

      this is why sellers are doomed, a few negs and your business destroyed,

  • RockyRaccoon on 08/12/2023 - 10:14
    -7

    Simple.

    If you still think its what you want, tell vendor, tell them the late delivery inconvenienced you, suggest you are willing to return item or keep it less return postage (probably around $30-40) their call.

    You can then do transfer if you are happy with their new price.

    But before you pay if the price is ok with you. Try the computer first to make sure its working properly and suitable for your needs

  • stuffandthat on 08/12/2023 - 10:37
    +1

    eBay email said to keep the refund and the item. Does that mean that eBay have also compensated the seller?

    • pizzip on 08/12/2023 - 10:43
      +4

      The wording suggests that, but ebay are pretty scummy towards sellers, so who knows…

    • manbearpig on 09/12/2023 - 22:18
      +8

      If there's no proof of delivery, the seller will be out of pocket. Even if it shows delivered after the dispute is closed in the buyer's favour, eBay won't do anything unless the seller appeals, which they have 30 days to do.

      This happened with a $300 item I sold to a buyer in the US. He was very aggressive with no communication beyond him calling me a scammer and jumped immediately to a dispute because it hadn't arrived within the expected window. Tracking showed it was still in transit and he made it out like I was trying to scam him or something in the dispute. eBay closed it in his favour and they automatically refunded him from my account. He knew what he was doing. I asked the buyer to contact me once it arrived, but he ignored me. Lo and behold, it arrived soon after, I appealed and I got my money back.

    • TilacVIP on 11/12/2023 - 21:59

      one would think so, considering the tracking would prove item was delivered.

      It would be quite harsh if the seller is out of pocket on this one.

  • Sye on 08/12/2023 - 10:46
    +12

    Another 100% cashback deal I missed out on.

  • Mechz on 08/12/2023 - 11:09
    +2

    I ordered a backpack ages ago, seller said the item was sent 3 weeks after I ordered. So I asked for the tracking number and was immediately refunded with my order cancelled.

    Hopefully the backpack comes in the mail anyway.

  • pc007 on 08/12/2023 - 11:56
    +4

    I think you should contact the seller and deposit the money in his account. This is busy period and seller should not bear the loss because of late delivery.

    Also, before making the payment, do check the item first. If item is fault, then may be return the item.

  • trapper on 08/12/2023 - 12:41
    +2

    The only honest option here is to pay for the item that you ordered and received.

  • UnemployedDeveloper on 08/12/2023 - 13:36
    +2

    Put the item back on ebay for sale and may the loop continue

    • smalltime0 on 09/12/2023 - 07:23

      that's hilarious, I can only hope that this refurbished PC just ends up doing a refund tour of the entire country

  • Some Human on 08/12/2023 - 15:23

    Can you please post your username so i can add you to my party list? Thanks.

  • BoltThrower on 08/12/2023 - 17:08
    +2

    The seller got paid, the buyer got the item. The postage didn't go as planned and insurance covered it. It happens. If you're losing sleep over it, contact eBay. They'll probably just delete the negative feedback.

    • smalltime0 on 09/12/2023 - 07:24
      +2

      Yeah usually ebay covers it if the seller has a tracking number, and it legit got lost in post.

      But its ebay, they may have instead organised to firebomb the sellers house for all we know.

      • CalmLemons on 09/12/2023 - 23:39

        For real, this is how most sellers feel.

        Back when they were part of paypal/heavily linked, it was like the mafia.

  • Empharand on 08/12/2023 - 17:12
    +4

    Surprised the seller didn't organise a parcel redirection as soon as the refund was issued. Sounds like someone overlooked that on their end, whether there's too much going on and not enough to handle it, who knows.

    At the very least I would ask for the seller to send a Feedback Revision Request so you can change the negative feedback to a positive. I don't fully agree that you felt the need to leave negative feedback over something the seller was unable to control, unless of course they applied the tracking and the first scan-in didn't happen until a week later which would likely mean that the seller held off with getting it picked up or scanning it in at their local post office. The seller shouldn't be punished for the courier's delays as a result of the holiday season IMO.

    • viper8548 on 09/12/2023 - 17:26
      +1

      Parcel redirection cost money and auspost can’t guarantee they can intercept it, and if they can’t you still get charged

      • tekisei on 10/12/2023 - 12:47

        Not sure why you think parcel redirection (of a single parcel) costs money. It's different from mail redirection which is a contracted service with a time period in months.

        Anyway I've tried parcel redirection something like 5 times as a seller and have been unsuccessful 100% of the time. No fees charged.

  • Bob Svargis on 09/12/2023 - 07:37
    +8

    Id hate to be trying to make a living on eBay and having to deal with people like this.

    OP got a full refund due to postage issues which are not the seller's fault, yet still felt entitled enough to leave negative feedback and impact the seller's reputation. Selfish.

    • Gorian4 on 09/12/2023 - 07:58
      +1

      You've completely mis-read this Bob, the buyer feels bad and is clearly trying to make things right here

      • alxr0101 on 09/12/2023 - 10:15
        +1

        Yes, eBay auto refund.

        And yes, there are still some eBay Karen's but not this one.

    • ssfps on 10/12/2023 - 02:43
      -5

      OP got a full refund due to postage issues which are not the seller's fault

      People keep parroting this, but it's (partly) bullshit.
      Delivery logistics are part of the sellers' responsibility, and they can choose who to send items with. Places like startrak and auspost should have gone out of business long ago.

      • Empharand on 10/12/2023 - 14:59

        Delivery logistics are part of the sellers' responsibility

        Are you insane? Please explain to everyone how courier related delays (as a result of the festive season) are the sellers responsibility? EVERY courier would be experiencing that leading up to Christmas, especially budget-friendly couriers (Couriers Please, Australia Post etc) as they're used by Small Businesses as well as large-volume customers. The estimated delivery dates are provided by eBay based on Australia Post and the seller can only rely on that.

        Even if there were delays in any other part of the year, that still isn't the sellers issue as it's unforeseen and you can't blame the seller for that.
        Are you trying to argue that the seller could have sent the order through TNT at like 5x the cost to get the item there a few days earlier but eradicate their profits in the process?

        Places like startrak and auspost should have gone out of business long ago.

        That's a very bold statement

        • ssfps on 11/12/2023 - 02:07

          Are you insane?

          No

          Please explain to everyone how courier related delays (as a result of the festive season) are the sellers responsibility?

          It's the sellers responsibility to ensure delivery. The seller
          1) chooses what platforms to sell on
          2) chooses what couriers to use
          3) has ownership of the delivery process (for example, aus post will often ignore buyers inquiring about a delivery, directing them to their customer, the seller)
          Saying it's "out of the sellers control" is a cop-out. The same bullshit that large companies use when they cry about how "doing business is tough".
          Aus post losing your packages and buyers complaining? Stop using aus post.
          You can't reasonably guarantee delivery because every courier in Aus is garbage? Maybe e-commerce should collapse for a while.

          leading up to Christmas

          I don't need to hear more excuses. That's all it is, excuses.
          Like when aus post told us a few years back that parcels would be delayed due a train derailing, omitting the fact that they'd stood down their interstate truck services that would normally have picked up the slack. 20 years ago we didn't have bullshit excuses every year as to why their cost-cutting is actually an act of god.

          • Protractor on 11/12/2023 - 13:51
            +1

            @ssfps: The problem being that many non metro locations only have the core national postal carrier or a "mortgage rate" courier option. A Royal Commission, and possibly reverting to public ownership would save APost from themselves. Why should the public have to bail out and change behaviour for an org who has yet to meet it's basic mandate , let alone one who flat out bullshits to the hands that feed them.
            As for the train derailment, they milked it for months and ditto for a flood.They blamed it for every delay in every state including intrastate parcels in no flooded locations. Covid was their serial cash cow.
            APost = Feral

    • Some Human on 10/12/2023 - 15:04
      +1

      Fortunately, bad buyers are far fewer in numbers than the people of ozbargain would have you believe.

  • alxr0101 on 09/12/2023 - 08:29
    +1

    The only poor aspect of this transaction is the merchant did not provide you the tracking details (?) ..or did they?

    I never leave neg feedback for issues outside of the sellers' control.

    I do leave neg feedback for sellers that state (or hint) that they are sending "from Australia" …or even from my own city or state…then turn out to be originating from China and get the package into Auspost system.

    This is misleading.

    I have no issue with purchasing from overseas…sometimes it can be even quicker than Auspost or couriers…(not hard).

    But it's my choice and I neg sellers that deliberately deceive in order to gain an advantage over genuine local sellers that have to charge more.

    In summary, it seems the merchant had tracking details and you should have had those in order to self track.

    Otherwise I'd follow up that neg comment with a "positive" snd contact seller to offer payment.

  • wally d wombat on 09/12/2023 - 09:56
    -1

    Simply all the seller for a "feedback revision request".
    You can't change your feedback but the seller can always ask. If they don't, their loss…

  • TrumpisKing on 09/12/2023 - 13:05
    -4

    Take it as a win
    Simple

  • 2esc on 09/12/2023 - 15:21
    +5

    Full refund and you gave a negative feedback as well as stroppy message to the eBay merchant?

    Do you feel like apologising to the ebay merchant?

  • payless69 on 09/12/2023 - 16:16
    +1

    Next time buy from Hardly Normal and forfeit your warranty.
    Gerry's dog is getting more and more fierce!

  • unitato on 09/12/2023 - 16:28
    +7

    I sell things on eBay and on the rare occasion have had to deal with people like you. You should contact the seller and pay them or return the item to them. Then ask them to send you a feedback revision request. Don't be a crap person.

    • moo on 09/12/2023 - 17:05
      +3

      Yea agreed. TLDR: dont be an a$$hole buyer and be a good person. I hope this poat is not an attwmpt at trying to get calidation if you 'should' keep the item.

  • calcium on 09/12/2023 - 17:21
    +1

    Something similar happened to me.
    The deliverer did too good a job and I couldnt find the item. :-(

    But I found it a few days after they refunded me the money.

    I emailed them and offered to pay them for the item.

  • MessyG on 09/12/2023 - 17:29

    That's enough Internet for me today. Jaysus OP.

  • ichiban on 09/12/2023 - 17:56
    +7

    This post got me to log on to Ozbargain after maybe 5 years.

    You are a horrible person, return the money to the seller. You went through more effort to chuck this post up rather than to contact the seller directly and work something out. The response from Ebay is complete crap, they will always side with the buyer and try to retain your business. The negative feedback alone stuffs him up completely, and on top of that he's made a huge loss.

      • Empharand on 10/12/2023 - 15:07
        -1

        ichiban has a valid point, you do not.
        It appears the people of OZB disagree with you. My condolences that your comment really didn't go your way.

    • Some Human on 10/12/2023 - 15:08

      Sometimes ebay sides with both buyer and seller and then pays the buyer out of their own pocket.

  • EvoQuattro on 09/12/2023 - 18:14
    +8

    As a business owner myself, I have complete empathy with the seller and am baffled how a customer can leave a negative review due to a package being delivered late. Estimated delivery dates are based on average delivery times or info from the courier.
    Feedback/reviews regarding shipping, should be based on how quickly the seller actually fulfills the order. Once it is in the hands of the courier, the seller has absolutely NO CONTROL over how quickly it gets delievered. If he was telling you it has been fulfilled even though it had not, then thats a different story and the negative feedback is warranted.

  • BeauKilla on 09/12/2023 - 18:43
    -2

    You should keep the item and remove the neg, eBay offers a money back guarantee for things like this, you qualified for it, take the win.

    • Eeples on 09/12/2023 - 19:51

      How does one remove an eBay neg/comment ?

      • Typical16-bitEnjoyer on 09/12/2023 - 20:18

        Live chat

      • Protractor on 10/12/2023 - 09:32
        +1

        One gets one's butler to make arrangements, one does.

      • Empharand on 10/12/2023 - 15:08

        By asking for the seller to send a 'Feedback Revision Request'

  • sintro on 09/12/2023 - 20:12

    EBay probably covered the refund for the seller. But at least remove the bad feedback

    • node modules on 11/12/2023 - 11:08

      The seller can also request eBay to remove negative feedback related to late delivery due to carrier issue.

      • Alpine58 on 12/12/2023 - 06:44
        +1

        This frustrates me if a Seller uses a second rate carrier or a third party fulfillment centre.

        They should 100% be called out on their slow delivery to encourage them to use a quality service.

        • node modules on 18/12/2023 - 23:51

          i could be wrong but i think using an unapproved carrier means they risk losing a dispute. and unfortunately, sendle is an approved carrier.

  • lltravel on 09/12/2023 - 20:37
    +3

    op is someone i really hope i never deal with

    so auspost or a third party delayed your delivery and you leave a negative feedback for the seller?
    oh gee the seller must operate all the couriers around australia too

    grow up op,
    This is why i stopped selling on ebay many years ago, to stop dealing with people like op

  • JC1186 on 09/12/2023 - 21:38
    -1

    If he sends the item back or pays the seller for it again, doesn’t that mean the seller gets paid twice? The insurance/Ebay covered it no? So either the buyer or seller gets a freebie. In that case if your compass is okay with keeping it, and eBay have said the said to you, than that’s fine.

    110% I would be doing whatever I can to withdraw that negative feedback that should never have been left in the first place though.

  • squaredonut on 09/12/2023 - 21:57
    -1

    Ebay probably covered this. I actually don't know when this change came about, possibly the moment they broke off from the Paypal side of things doing the guarantees, I assum ebay now must have insurance or somewhat.

    I actually sold something a few months ago, the item was delivered using Sendle, it was the suggested service when I generated a label.

    It was delivered, but left outside, there was photo evidence from the courier. Anyways buyer says they didn't receive it, it was left in open asked me for a refund. I'm like I have no control on how the courier handles it. The buyer argued that my listing said I will use Australia Post, he's not wrong, but when I created the listing it was defaulted to that because I created it based off another seller's listing.

    Anyways ebay just said yeah I used Sendle as the suggested courier, so they ended up refunding the buyer out of their own pocket. I was quite surprised…

    • ssfps on 10/12/2023 - 02:47

      Makes sense to me - ebay's existence relies on parcel delivery, yet we all know courier companies range from bad to atrocious. If buyers or sellers are out of pocket every time a delivery gets messed up (or a theft happens) it pushes people further away from online shopping.

      The last few years certainly pushed me back to shopping in person far more - aus post were always bad but the last few years they've been especially appalling.

  • snivy on 09/12/2023 - 22:15
    +1

    Just message the seller… really, happened to me recently and the seller was very appreciative. The item was lost in transit (within Australia) for months.

    Everyone also told me that it’s probably covered by insurance and I should just ignore it, turned out that wasn’t always the case.

  • THICKnSLOW on 09/12/2023 - 22:35
    +1

    Similar happened to me a few years ago, ordered a Blu ray box set for my gf on ebay a few weeks before Christmas, as her Christmas present, didn't arrive in time so after Boxing Day I requested a refund via ebay which was processed and refund back to me, then a couple days after refund the order arrived in the mail.

    The seller was a private individual who messaged me to say they had notification that the item was received and if I could pay them back via PayPal for the same amount which I did out of empathy for small businesses.

    Big businesses would not receive such empathy, however.

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