Keep Superloop or Aussie Broadband?

Gintokiii on 04/12/2023 - 18:52
Last edited 04/12/2023 - 22:09 by 1 other user

I am currently using Superloop's 1000/50 plan, which expires this month. It's good, but reaching them by phone is challenging. I'm unsure if the $99 promotion will continue. On the other hand, why can't Live solve this issue? I'm hesitant to make a call due to my poor English, although that's not the main concern. Now, Aussie Broadband's 1000/50 plan is $109 AUD. I find it acceptable. Alternatively, what about the 250/25 plan at the same price? I'm okay with an extra $10, but I'm unsure if it's worth it. Two people will be using this internet - my roommate only watches livestreams or videos, while I need it for gaming (such as Rainbow Six) and occasionally watching livestreams. I'm not very knowledgeable about these things, so please help me make a choice. Thank you!

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Superloop
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Comments

  • ssfps on 04/12/2023 - 19:16
    +1

    If you are watching twitch livestreams, i'm pretty sure you'll be pulling down at most ~10mbps. For 4K livestreams elsewhere maybe you could cap out at ~40mbps each.
    Either way, you can likely QoS your games while comfortably watching 50 live streams on your 1gbps.

    • Gintokiii on 04/12/2023 - 19:22
      +1

      Thank you. So, I might lean towards Aussie Broadband because I'm still in line for Superloop's customer service up to now.

  • chartparker on 04/12/2023 - 19:17

    If you login to your superloop account and go to Dashboard > Manage You can then select "Change my plan". I'm currently seeing the 1000/50 plan for $109 without any promotional pricing, so there's a good chance it's available to you too.

    FWIW: It looks like Superloop has adjusted all their >100mbps plans down in price:

    100/20: $85/mo
    100/40: $89/mo
    250/25: $99/mo
    1000/50: $109/mo

    I was on a hold with them for ages and this was the "trick" they told me about when I finally got through to ask them if I was eligible for the new pricing.

    • Gintokiii on 04/12/2023 - 19:21

      Aussie Broadband currently has a promotion, and I might switch over at the same price. I'm actually a bit torn about that extra $10 – whether it's really worth it or not.

      • chartparker on 04/12/2023 - 19:21

        Look into your heart

        • Gintokiii on 04/12/2023 - 19:27

          I still want to know the difference because it's just two people using this network. I used to have a 100/20 plan, and it frustrated me.

        • Gintokiii on 05/12/2023 - 19:06

          Today I called customer service and obtained a discount to continue at $99 for the next twelve months. I'm once again wavering, but I have to consider the policy of canceling with a thirty-day notice. Also, today I came across the company Leaptel, making the decision even more difficult.

  • Pikaloo on 04/12/2023 - 19:28

    Aussie Broadband support has been terrible in my experience. I had several outages over a period of month, every time I ask they say it's NBN issue or maintenance and they never took ownership of the fault. Ever since I switched to Superloop I haven't had that issue.

    • Gintokiii on 04/12/2023 - 19:31

      May I ask in which region you are located? This information would be helpful for reference.

      • Pikaloo on 04/12/2023 - 19:32

        Support is nationwide.

    • freefall101 on 04/12/2023 - 20:42

      I've always heard that ABB has amazing service but I know of a couple of examples where they were downright wrong and useless in how they handled the situation. I dunno if they just have some terrible people working there.

      Superloop have some weird systems but their support and services have always been pretty good to me.

      • Pikaloo on 04/12/2023 - 20:50

        Every time I asked why I had an outage they said NBN and therefore no compensation. Hour outage every now and then, it got annoying. Apart from that I don't think I contacted them for anything else.

    • Bato on 09/12/2023 - 23:07

      They would say that because it is. The infrastructure in Australia is horse poop. NBN fixing the problems at your house improved your service - changing ISP did not.

      • Pikaloo on 09/12/2023 - 23:18

        NBN never fixed any issues in my house. I just switched ISPs within 30 minutes and problem never happened again.

        • Bato on 09/12/2023 - 23:25

          If you raised a fault with the previous provider, then there’s a good chance that NBN would have done some form of investigating/service on your line.

          NBN and Opticomm outages are not an ISP thing.

          • Pikaloo on 09/12/2023 - 23:32

            @Bato: It happened several times over a long period of time, it wasn't a 1 time issue or an issue that lasted for that week. I got annoyed and switched and no problem.

            If they were investigating it there was no record on my account or any information given to the customer service since I had to go back every time there was an outage and they'd just say sorry NBN problem, maintenance or something, and not sorry issue with your line is still being investigated for the last X weeks.

            • Bato on 09/12/2023 - 23:43

              @Pikaloo: That’s what I’m getting at though. If they said it’s an NBN problem then it’s clearly an NBN problem. Some form of work would have been done between or after several calls were made. Or there’s a chance that things just improved over time as it’s technology at the end of the day.

              ISPs are generally good at raising faults with NBN from my experience. It’s NBN’s robots that automatically close faults off that they deem are not serious, which force multiple pushbacks from companies like Superloop and Aussie. That’s most likely why you would have been calling several times for the same issue.

  • Switchblade88 on 04/12/2023 - 19:43
    +2

    Don't forget Superloop now requires 30 days' notice; they don't credit you for days in advance.

    • SBOB on 04/12/2023 - 19:49
      +1

      yep, if you're choosing to move away from superloop you need to give 30 days notice (or you'll be paying for the next 30 days anyway)
      One of their (and exetel's) annoying 'features'

    • Gintokiii on 04/12/2023 - 19:55

      Even worse, so I'll have to continue using Superloop next month… I didn't realize it was expiring soon.

  • jv on 04/12/2023 - 19:57
    -1

    I'm hesitant to make a call due to my poor English

    Use text to speech…

  • Benoffie on 04/12/2023 - 20:42
    +2

    Poll

    And look at Launtel.

  • [Deactivated] on 05/12/2023 - 00:45
    -1

    Aussie Broadband's 1000/50 plan is $109 AUD. I find it acceptable.

    Not really when SL has 100/40 for $89. 2yrs of good service here.

  • [Deactivated] on 05/12/2023 - 00:46

    Back button double post. Ignore.

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