Apple Black Friday Promo Voucher Not Honoured

Lmhclm on 03/12/2023 - 11:43
Last edited 03/12/2023 - 21:36 by 1 other user

Black Friday promo AU, voucher not honoured?

After waiting for the Australian Black Friday promo, I saw that I could get $80 voucher per AirPod Pro 2G, which made the price of $399 a bit more palatable. I ordered two, only to find out it wasn’t honoured in the email and after waiting for them to be shipped, still nothing. After ringing them they say they can’t apply Black Friday promo after the fact! I ordered it on the education website, even though prices and indeed BF offers were the same.

Any advice out there? Thanks so much!

Electrical & Electronics Apple Bluetooth Earphones Earphones

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Comments

  • bdl on 03/12/2023 - 11:57
    +1

    Are you sure the EDU store had the apple gift card promo? I remember checking a few items on the EDU and non-EDU websites (with the latter having gift card promot) during BF and things were cheaper on the non-EDU website after taking the GC into consideration. (I didn't buy anything because I'm poor and wanted more than 8Gb RAM so went to Lenovo instead :P)

  • bobbified on 03/12/2023 - 12:08

    Any advice out there?

    Remember that one of the most common T&Cs for promos are that they're "not valid in conjunction with any other offer".

    • mhclm on 03/12/2023 - 12:13
      -4

      I hear you, but I didn’t end up with any discount in the end! Thanks though!

      • bobbified on 03/12/2023 - 12:18
        +1

        I don't generally by Apple things, but I think they've got that 14 or 30 day return period. You could make use of that.

        • mhclm on 03/12/2023 - 12:33
          -3

          I know, but then there won’t be any great deals before Christmas anymore now :(

  • mhclm on 03/12/2023 - 12:12
    -3

    I was pretty sure, but no screen shot unfortunately. I went between the 2 sites and there was definitely no difference in price. Why otherwise would I buy 2 items in the promo period, if there was no benefit? It’s a shame you can’t actually email Apple directly, I already tried live chat but was given the run around there too. I’m so disappointed, I could accept it if I’d received an EDU discount to start with, but no. Thanks so much for your reply, bdl!

  • m a c9 on 03/12/2023 - 13:14
    +2

    Promotion Restrictions
    This offer is valid only during the Promotion Period, while supplies last. Eligible Products and Promotion Products are subject to availability. For each Eligible Product Category, only two (2) Promotion Products per purchaser may be obtained during this promotion. You must be an individual end-user purchaser to obtain this promotional offer. Resellers, public entities, government entities, nonprofit organizations, educational institutions, education purchasers, enterprise purchasers and business purchasers do not qualify, and Apple reserves the right to cancel purchases made by such purchasers. If Apple determines that you participated in this promotion but were not a qualified purchaser, Apple will seek a return of the Promotion Product, or reimbursement for the value of the Promotion Product. Purchases of Eligible Products via any channel other than any of the Qualifying Locations are not eligible for this promotion. Subject to Apple Gift Card Terms and Conditions; see apple.com/au/legal/internet-services/itunes/giftcards/au/terms.html. Election of the offer may require personal setup of your Eligible Product at the time of purchase. Purchases made on a Corporate Employee Purchase Program or with education or business loyalty pricing do not qualify.

    https://www.apple.com/au/shop/gifts/shopping-event/terms-con…

    • mhclm on 03/12/2023 - 13:33
      -4

      Thanks, it seems it’s a lost cause. I do understand they don’t stack things, but not if prices were the same on both sites to start with…

      • dtxau on 03/12/2023 - 14:16

        Hey, look at the bright side:
        - You return them within the return period with no loss.
        - You now know to read the T&Cs.
        - You save money.
        - You get a greater discount next year when Gen 3 is released and you can get Gen 2 cheaper.

        ALL upsides.

        Else:

        https://www.youtube.com/watch?v=DksSPZTZES0

        • mhclm on 03/12/2023 - 15:02

          Lol, thanks for the advice!

    • WindDrifter on 04/12/2023 - 14:13

      Do you know if you can use Apple Gift cards bought at Coles on the Edu store?

      • m a c9 on 04/12/2023 - 14:40
        +1

        yeah you can. Load it up to your apple account and sign in to make the purchase on the edu store.

  • jv on 04/12/2023 - 00:23
    +1

    There were much better deals for airpods than then apple deal.

    • mhclm on 04/12/2023 - 06:10

      Thanks, if you’re aware of any still going now, let me know please :)

  • Barry off EastEnders on 08/01/2024 - 13:58

    Hi there,

    I just read the post. I was on the phone with Apple, jumping through hoops for about 2 hours and indeed, after spending almost $3500 on Black Friday with Apple they refused to negotiate by sending two $80 gift cards.

    My issue was the same as yours - purchasing through the education store, it so happened that none of the items even qualified for the education discount.

    I argued that the terms and conditions were not made clear or obvious to the consumer but they would not budge.

    Today (08.01.24) is the last day to organise a full refund, so I've organised to have the entire $3500 order collected by a courier and refunded.

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