Boost Mobile Recorded Wrong Birth Date in My Account

Lccasey on 01/12/2023 - 01:58

Long story short, Telstra shop staff helped to activate my Boost mobile prepaid sim last year and ported my Amaysim number over to Boost. Now that it's closer to expiry, i am planning to port out my existing number for a couple of days to Aldi $5 prepaid sim and then port back to Boost using the $230 starter sim (selling on ebay for $207) .

I tried to log into my Boost account just now using my birth date, but i was unable to. It was really annoying, so i swapped my day to month and month to day, and i managed to log in using the incorrect birth date!

Question: Am i still able to port my existing number to Aldi mobile given Boost has recorded my birth date incorrectly in their system? I can't change my birth date in Boost account but i definitely want to keep this existing mobile number, what else can i do?

Thanks in advance for your advises.

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Comments

  • WoodYouLikeSomeCash on 01/12/2023 - 02:05
    +4

    What’d Boost say when you asked them?

    • ccasey on 01/12/2023 - 17:42

      Boost gave me a reference number and asked that i go back to a Telstra shop to get the correction done.

      • Hirolol on 10/12/2023 - 07:18

        What happened when you did that, did it work?

  • jjjaar on 01/12/2023 - 04:01
    +5

    This happened to me many years ago, but I didn’t realise until I tried to port out and after 5 days of waiting for the port to complete, and having to follow up myself, that’s when we figured it out.

    No, it will not go through if the DOB is wrong. You need to get Boost to update the birth date on their end first. Best to do this before you attempt to initiate the port.

    • Grababite on 01/12/2023 - 11:02

      I have experienced the same problem 3 years ago, took about 2 weeks to get it fixed

    • ccasey on 01/12/2023 - 17:45

      Boost couldn't update birth date over the phone.

  • Neoika on 01/12/2023 - 07:49

    Bring your date on or after 13th in a month to avoid it.

    • DashCam AKA Rolts on 01/12/2023 - 09:50

      That makes sense. Cheers.

      • Neoika on 01/12/2023 - 10:31
        +1

        Another way is the date and month are of the same figure, e.g. 6th June.

        Yes, I never have this issue. About 65%+ people are immune to it.

        • tharlow on 06/12/2023 - 01:34

          Impeccable statistics

  • ihbh on 01/12/2023 - 09:32
    +1

    Same thing happened to my mum on Boost. This is a good way for them to lock you in. She's still with Boost, but by choice. But will be good to fix the DOB for the future.

    • ccasey on 01/12/2023 - 17:51

      I wouldn't recharge unless they get it fix and allow me to port out my number.

  • salmon123 on 01/12/2023 - 10:41
    -1

    Am i still able to port my existing number to Aldi mobile given Boost has recorded my birth date incorrectly in their system?

    You can try to set up your Aldi account with the wrong DOB too!

    Some telco's ask for DOB twice - once for ID check, another for porting. I'm not sure exactly what Aldi does.

    Further, some Telco's make it a real PITA to fix your dob once it's wrong. Ideally you need to figure out which telco makes it easy, port to them … then fix it.

    • ccasey on 01/12/2023 - 17:53

      No way. Set up wrong DOB would only create more troubles in future.

  • jv on 01/12/2023 - 14:01

    Telstra shop staff helped

    This will take months to rectify.

    Good luck and Keep Calm…

    • ccasey on 01/12/2023 - 17:54

      Hopefully not. Thanks!

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