Telstra 5G Modem 2 - What to Do with It?

mrdng on 30/11/2023 - 14:20
Last edited 30/11/2023 - 14:34 by 1 other user

So, I signed up for the $1 Telstra Home 5G Broadband. They shipped me a Telstra 5G Modem 2 for the trial. I'm not happy with the speed (my phone got 400MBps inside, while the modem only give me 150MBps max).

I told them to cancel my trial and they did, they told me they'd send me a return shipping label via email so I can ship the modem back to them. They never did. I've tried to contact them a few times but they just told me the same thing.

Now a few months passed and I'm still having the 5G Modem 2 with me. What should I do with it? I'm tempted to sell it but it's not mine though…

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closed Comments

  • boomramada on 30/11/2023 - 14:30
    +6

    Call Telstra? This is Ozb not Telstra support 😉

    • mrdng on 30/11/2023 - 14:33

      I chatted with them about this a few time. In fact, I have to chat with them when I wanted to cancel my trial ;)

  • payless69 on 30/11/2023 - 14:50
    +1

    Same on Boost:
    Started off with full 5G speed
    now smaller plans are limited to 150MB/s
    Anybody here wanna buy a used Boost sim card?

  • Mechz on 30/11/2023 - 15:08
    +1

    Just walk into a Telstra shop and leave it on the counter. They will figure it out.

  • ESEMCE on 30/11/2023 - 15:42
    +1

    You've agreed to a contract to buy or to return it.
    Assuming you are unwilling to pay for it in the future, there is no way I would sell it until at least the end of the contracted period.

  • Dollar General on 30/11/2023 - 16:05
    -1

    There’s kids in Africa with no internet. Maybe them

    • AustriaBargain on 30/11/2023 - 18:09
      +1

      5G rollout in Africa has been slow, those kids may not have a use for this modem.

  • geekcohen on 30/11/2023 - 16:39

    eBay.

  • AustriaBargain on 30/11/2023 - 18:08

    Classic Telstra. I know a few people who have piles of Telstra modems, Foxtel boxes and remotes, waiting for return labels.

  • twaza on 01/04/2024 - 18:29

    What did you end up doing with it?

  • Store Rep[Deactivated] @ CPK Web Services on 10/04/2024 - 12:50

    Take it back to your nearest Telstra store.

  • Store Rep[Deactivated] @ CPK Web Services on 10/04/2024 - 12:52

    Or if you can open the unit you should be able to replace the Sim card with a 5G Sim card from a Telstra wholesale provider and get full speed.

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