Mobile Postpaid Plan Payment Expired but Still Active?

DEvok on 29/11/2023 - 14:34
Last edited 29/11/2023 - 14:34

I'm using Felix pay as you go but just got disconnected and not able to call but can still receive calls and have data working is this normal I thought everything gets disabled until you have payment made?

Mobile Phone Plan

Comments

  • CodeXD on 29/11/2023 - 14:41
    +3

    What happens if my auto renewal payment fails?

    Life happens, so if your payment fails on your renewal date, you can still use your service for another two days. You can pay during these two days by tapping Re-purchase my subscription from the top of the Home tab in the felix app. If you still need to pay, we will automatically attempt payment at 11:59 pm Sydney time on day one and 11:59 pm Sydney time on day two.

    If there's no successful payment after two days, you will still have access to incoming calls, incoming texts and outgoing emergency calls for 60 days. You can still pay to restart your subscription through the app during the 60 days.

    You will keep access to your mobile number after 60 days but won't be able to receive incoming calls or texts for a period of time. We will email you the details of that stage if you're nearing it.

    There are no late fees on felix.

    https://help.felixmobile.com.au/support/solutions/5100005087…

  • DEvok on 29/11/2023 - 14:43

    Doesn't make sense can't make calls tho, can only receive and use data, before nothing worked

  • CodeXD on 29/11/2023 - 14:45

    Do you have data banked up?

  • DEvok on 29/11/2023 - 14:52

    I'm on $35 plan unlimited data, had email payment twice declined and now suspended, but still have access to data as we speaking now, will this free data last forever? If so will take advantage of it, this situation happened 20 years ago, but had unlimited SMS

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