Hey everyone, I had a bit of a mishap – I lost my Boost SIM card over the weekend. I reached out to Boost to sort it out and thought I could grab a $2 SIM from 7-Eleven, transfer my number over, but it turns out that wasn't possible. They told me they'd have to send a new SIM card via mail, which might take 2 to 3 days. I was expecting a tracking number on Monday, but it didn't come through, so I called them today for an update. They mentioned it might take 3 to 5 business days for the replacement and that they've already sent it out.
The interactions with the Boost call center weren't the smoothest, to be honest. The customer service rep seemed a bit rude. Now I'm considering shifting my number from Boost to another carrier that uses the Telstra network, without going for the pricier Telstra option. Also, I'm curious – why can't they transfer my number to a $2 SIM from 7-Eleven? Why the need for a different type of SIM card that has to be sent manually, assuming it's a blank SIM? Any insights would be appreciated. Thanks!
Boost customer service is cooked, but there's no other network that offers the same coverage (apart from Telstra itself). So, decide if you need the network coverage (do you go to remote areas?).
BTW I had a similar issue - lost a Boost sim. The CS agent told me I could wait for a sim in the mail or use a $2 one I bought from a shop, but that it would be 'easier' if I waited for a blank one in the mail. Obviously I went for the $2 option since I didn't want to wait. As it turned out, by 'easier', what she meant was that I would not be able to transfer my balance ($180 worth of 365 day credit) over to the new sim if I used a $2 one, but she never told me that. It took multiple calls and a complaint to the TIO to get it resolved.