Background
I made a purchase of Sunglasses from Ray Ban official site in Australia and made payment to them in AUD.
The purchase went ahead and the Item was shipped to me.
Shipping
I received the tracking number from DHL. To my surprise the item was not shipped locally from Australia.
The product Origin was: CHINA, PEOPLES REPUBLIC – DONGGUAN
Well not expected but no concerns as well.
Issue
DHL sent me an email asking me to provide a copy of my passport. This seems ridiculous, I am just buying a pair of sunglasses.
I am not comfortable handing out my passport scanned copy to them just to receive a pair of Sun Glasses.
Especially in a age where ID thefts are ever so common.
Attempt at resolution
I contacted the Ray Ban support who resolved my issue by cancelling my order.
Expected Outcome
I did not buy from overseas, I bought it from Ray ban Australia and paid it in AUD. It should not be the customers concern where the Item is shipped from and to manage the customs clearance.
RayBan as a corporate entity should internally clear the customs and ID requirement and then engage the customer only to ship it to them.
I recently bought a pair from their Australian website too, and saw it was coming from China via DHL. I wasn’t asked to provide a passport for it to clear customs. Looking at the shipping tracker it has cleared customs and is out for delivery today.