Samsung G8 OLED Defective

cxy0614 on 24/11/2023 - 17:44
Last edited 26/11/2023 - 11:01

Hello everyone,

I just received the G8 OLED monitor from last SSD bundle deal.

But the monitor has a coil whine, like a sizzling noise.

I found the noise produced under deep colour like black and blue, it happens on both of my devices (type-c connected laptop and DP-connected desktop).

The temporary practice is changing the wallpaper to a light colour.

I contacted the Samsung service. I want to get a replacement, I am happy that Samsung hold the fund until they receive the defective item. But the agent refused to change a new one for me.

They asked me to send the monitor to the repair station for further assessment, even though they admitted the problem from my video.

They also said they can send a technician to pick up the monitor, but the technician cannot diagnose it in my place. (looks like they want to repair it instead of change it)

I refused their options, as they cannot give me a lead time and I don't have other monitors to use.

I also logged a PayPal dispute, but I don't want to get the refund as the deal is tbh good. I just want to get a replacement asap.

Any suggestions guys?

Also, I found the temperature of this panel is very high, and I even feel a bit hot when sitting in front of it, do you have the same problem?

EDIT:
After doing some research on the Samsung Aus complaint page, all users reckon I should go through PayPal for a return and refund. As it will take a long time for assessment.

Also for some ACL experts:
When the product has a major failure, the customer has the right to choose either a refund or replacement.
I am not gonna argue what is a major failure, but it is in the ACL guideline
https://consumer.gov.au/sites/consumer/files/2016/05/0553FT_…

For keyboard warriors:
Is Samsung helping me? I don't think remedy is a kind of helping, it is their obligation under the law.

Although there are a lot of keyboard warriors in the comments, I would like to remind all of you to purchase through PayPal when buying from Samsung's official store. At least you will have the right to fight for yourself instead of being string by them.

Computing 34inch Computer Peripheral OLED Monitor Samsung

Comments

  • Typical16-bitEnjoyer on 24/11/2023 - 17:53
    +2

    TLDR - you rejected a refund because you want a replacement.

    lol

    • cxy0614 on 24/11/2023 - 18:01

      There is no refund option was given to me, how can I reject it lol

    • Ramrunner on 30/11/2023 - 15:11

      Yes, but I'm entitled. I should get a replacement AND a new S23.

      Why go for the burger? I want steak.

      Seriously though I had bright spots in the corners on my new Samsung 55" LED TV a very long time ago (Maybe 2011???). Called Samsung, they sent a technician, replaced the whole panel. New panel had the same issue albeit a bit less. Gave up. Bought LG OLED next time. Thats how it goes.

      It wasn't a defect exaclty just annoying on a black background the corners were greyish instead of black.

      Similarly the OP doesn't really have a defect. Coil whine can be very common in a LOT of devices. It's annoying, but technically the device works. If it's exceptionally loud, yes, I would absolutely contact the manufacturer to see if they'll do anything about it. In this case they will which is great. Just that the OP wants more than a fix.

      Get over it. Send the monitor back. Get it fixed.

      Stop (Coil) whining LoL.

  • JMosk on 24/11/2023 - 17:55
    +7

    You're dealing with Samsung and they seem to be trying to help you and you're turning them down…

    • cxy0614 on 24/11/2023 - 17:58
      -1

      "I refused their options, as they cannot give me a lead time and I don't have other monitors to use."
      "They also said they can send a technician to pick up the monitor, but the technician cannot diagnose it in my place"

      look like not helpful?

  • Italkdigital on 24/11/2023 - 18:09

    Do keep us upto date well interesting too see what Samsung does

  • jv on 24/11/2023 - 18:13
    +1

    (looks like they want to repair it instead of change it)

    It's is their choice, not yours…

    • cxy0614 on 24/11/2023 - 18:18
      -5

      Thanks for help Samsung clarify their shit warranty.

      Next time I will go Dell or buy from Amazon

      • jv on 24/11/2023 - 18:20
        +7

        Thanks for help Samsung clarify their shit warranty.

        It is actually Australian Consumer Law that says that they get to choose how to remedy, repair, refund replace…

        • alaskanphilo on 24/11/2023 - 18:30
          +1

          Depends on if you could argue OPs issue is "major" or not. If it qualifies as "major" then Samsung have to give OP the ability to choose a refund or replacement. Hard to say it's major without seeing exactly the issue.

          • jv on 24/11/2023 - 18:43
            -1

            @alaskanphilo: A small noise is not considered 'major'…
            It still works.

            • alaskanphilo on 24/11/2023 - 18:57

              @jv: Yeah without seeing it first hand it'd be hard to argue otherwise.

          • cxy0614 on 24/11/2023 - 18:46

            @alaskanphilo: it doesn't matter if it is major or not. Because I don't believe the repair cost is lower than the replacement cost, highly chance they will give me a replacement at the end.

            Did some research and found it is a common problem for this monitor, but in cheap labour countries, what Samsung did was replace the defective one.

            Sent the item to a service centre will just make the whole thing more difficult, and they cannot give me a time frame when I can get it back.

            He can of course say it is ACL balabala, but next time I will go with more flexi warranty business, I don't think more flexi warranty violates the ACL lol

            • alaskanphilo on 24/11/2023 - 18:56
              +2

              @cxy0614: Yeah sounds like a pain. My only point was that if it's a major problem then the ACL says you get to choose whether you want a replacement or refund. For example, I had a year old Macbook Pro fail on me and when I brought it into the store they tried problem solving, then wanted me to sign a repair contract. I brought up the ACL and then they said they'll see if they can repair it in the store right there… 5 minutes later I got a full refund.

            • Typical16-bitEnjoyer on 24/11/2023 - 20:38

              @cxy0614: Name a company that sells monitors that will give you a specific timeframe for service repairs.

              • cxy0614 on 25/11/2023 - 09:13
                -2

                @Typical16-bitEnjoyer: Don't be so aggressive, do your own research.

                Or you can transfer $$ to me, I can give you more info

                • Typical16-bitEnjoyer on 25/11/2023 - 20:02
                  +1

                  @cxy0614: Geez not only do I have to suffer through your whinge posts, you're assigning me homework too.

                  • cxy0614 on 25/11/2023 - 21:13

                    @Typical16-bitEnjoyer: "zeggie on 21/11/2023 - 11:50new
                    +4
                    Ozito for home DIY. You get the unofficial Bunnings no questions asked replacement guarantee."

                    do you need me to name other businesses? I can do a quick search from your profile and find the answer from yourself.

  • solidussnake on 25/11/2023 - 09:06

    That's why you get the Dell 3yr next business day onsite and the Dell has burn in warranty.

    Btw my Dell is quite warm feels a bit like a plasma on a hot day

    • cxy0614 on 25/11/2023 - 09:42

      yes I agree. I don't realise how shit is their warranty until I really experienced it.

      I should not go Samsung deals no matter how cheap they are.

      AW3423DW is $400 more, but a 3-year Premium Panel Exchange is worth it.

  • TilacVIP on 25/11/2023 - 09:25
    +5

    The guy just bought a new monitor, it's faulty. In this scenario, they should replace it with another one, on the spot. Sucks to have paid for a new product to find out its faulty out of the box

    Fair enough, if it has been in use for a few months where they offer to repair, but now he's going to get repaired it.

    The responses from some of you is amazing until it happens to one of you, I;m sure your tune will change.

    No love the the Oz community for a fellow consumer. Not ******* cool.

    • basketballfreak6 on 27/11/2023 - 21:46

      I have to agree here; it’s an expensive, premium product that’s more or less “DOA”, should have been offered a replacement or refund.

      All the horror stories I read about Samsung support was a big reason why I opted for the Dell AW3423DWF despite the G8 having better features.

      It’s sad to see I remember back in the day Samsung customer service was great; I once bought a TV from Samsung that came with minor cosmetic blemish on the bezel and the tech that came out straight up offered a replacement TV despite being able to replace the bezel.

      Good luck OP on getting it sorted.

    • Ramrunner on 30/11/2023 - 15:26
      +1

      It has coil whine, it is VERY common. It is not defective, it works, just noisier than usual.

      Not a major defect. An annoying one and as I mentioned before I would contact the manufacturer also.

      He's done that, and Samsung have offered to take it away and diagnose and remedy the situation.

      He can choose to

      1> Let Samsung deal with it under their terms.
      2> Go further and engage whoever necessary to contact Samsung on his behalf to resolve the issue.

      I think it's more of a case of the OP creating a big discussion about it. I would get it if the manufacturer is ghosting him, they're not and they are doing what is required under Australia Law. Coil whine IS NOT a major defect guys. It's simply not.

      Let Samsung fix it or take it further - it really doesn't require this much discussion?

      • cxy0614 on 18/12/2023 - 13:36
        +1

        It is a VERY common ISSUE, not normal.

        Anyway, my case is refunded, no return is required.

        • airinternal21 on 25/12/2023 - 18:17

          What do you mean no return is required did you get to keep the monitor? Also a technician took my monitor and said that I didn't cause the coil whine so it's a manufacture defect and I asked if I could get a brand new replacement and they told Samsung that's what i want and they did it. Why'd did you choose a refund over replacement? What were ur thoughts on the monitor.

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