I get the "something went wrong" error when trying to purchase sim cards on Boost, including those in the present ShopBack and Cashrewards deals.
I tried both on phone and PC, still getting the error. What can I do?
Called Boost Mobile support and they haven't helped. Just said to use someone else's details.
Edit: now resolved! Thanks.
Not going to be practical. Not going into the specifics.
You have been tagged by their fraud AI as a professional. Welcome to OzBargain
Please elaborate. 😂ðŸ˜
Use different email, payment card and small error manually adding your address, roadd, sttreet
Tried a different email, address is correct (confirmed this). Also tried a different payment card.
Enter your address manually WITH a small error.
I see, will give it a try. Thanks
@Aidan9800: Got same problem as you but I just did one paying attention to what I did different.
Email different, payment card different and shipping address different, everything else I kept the same and it went through.
So a mix of those 3, or all 3, should get you through.
Legend!
This worked, thanks so much. :)
Tried different name, email, phone num, card, wrong spelling on road and even on my street name and still did not work :(
Try adding something random to the business name section.
How many have you already purchased & activated?
That’s classified
None
Called Boost Mobile support and they haven't helped. Just said to use someone else's details.
Someone has used your ID to order it so that you use another person's.
Digested?
How was it resolved ? It took a whole 3.5 hours.
Still an issue?
I tried to buy a SIM using Boost app / mobile website and it keeps saying "something went wrong". Tried on my laptop and their full website doesn't even let you enter credit card fields, like the website's broken.
I had this issue yesterday too… still ongoing!?
I can't believe this is still an issue…..
tsk tsk tsk, im having the same issue as well since yesterday!
25/6/25 changed Street address as a variant (chose the cannot find address option and manually added an additional letter to the street), changed Card payment type. It worked. Kept email the same due to TopCashback Tracking. Thanks Guys.
Unbelievable. This has been happening every year since the last 3-4 years. Tried everything now unfortunately without luck (different email/name/etc. without any luck).
I've created an account with OZBargain just to comment on here.
This what worked for me:
I used my company laptop and used Edge browser. It just worked straight away.
Nothing special added. I chose the address in the auto-address box, used my mobile number, used my own email, and used a debit card.
What I previously tried but did not work:
Address: Used the auto-address selection (didn't work), manually typed in and add an extra letter to AVVE (didn't work).
mobile contact: Used my mobile number (didn't work), used my wife's mobile number (didn't work)
email: Used my email (didn't work), used my wife's email (didn't work)
card: Used a credit card (didn't work), used a debit card (didn't work)
And all these was in Google Chrome on my personal laptop.
Anyone in same boat right now as of August 2025. I called boost and they said if you’re porting from someone else to them, the porting option for eSIM is not available and has to be done with a physical sim. After that you can convert to an eSIM.
@Boost Mobile can you please assist here? Getting the same error "Sorry, we are unable process your order. Please try again later." while trying to purchase a prepaid simcard. Have tried numerous times using different cards, browsers etc and also contacted your support team via chat but basically got a "computer says no" response.
Numerous users are facing this issue for years looking at various forums therefore i am surprised this is not resolved yet.
So just use someone else's details.