TopCashBack Refusing Payout Due to Multiple Accounts - Need Advice

Lchangunsw on 04/11/2023 - 17:53
Last edited 04/11/2023 - 18:02 by 1 other user

Hey there, fellow OzBargainer, I wanted to share my recent experience with TopCashback and get your thoughts on the matter.

Last month, I requested a payout for the Refer Friends bonus I received through TopCashback. However, it's been over a month, and I haven't received the payment, which raised some concerns. When I contacted their support team, here's the response I received:

You have requested a payment, and as part of our regular check, we noticed that you appear to have multiple TopCashback accounts. You may not have been aware of this, but it is against the terms and conditions of our site. In order to resolve this issue and process your payment request, please let us know which account you want to keep and we will terminate all others. If you do not provide us with the information of all the accounts you’ve opened with us and the account that you want to keep, we will unfortunately have to terminate all accounts.

I'm a bit puzzled about how they detected the multiple accounts, as the refer bonus I'm trying to cash out is from Ozbargain, where my link was randomly chosen by a user.

I did invite my relatives, like my wife and parents, through my referral links, and I occasionally used their login credentials on my PC (I suspect they may have detected this through IP addresses).

However, it's essential to note that my referral bonuses are unrelated to the payout request at hand. I'm also uncertain whether TopCashback's terms and conditions explicitly state that you can't refer your relatives as friends.

The communication from TopCashback's support team feels somewhat lacking in transparency, as it seems to steer me toward closing all accounts without a clear explanation of the situation.

I'm reaching out to you all to see if anyone else has had a similar experience with TopCashback. What's your take on this situation, and do you have any advice on how to resolve it? Your insights would be greatly appreciated!

Looking forward to hearing your experiences and opinions on this matter.

General Discussion

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Comments

  • JIMB0 on 04/11/2023 - 17:57
    +1

    How many accounts do you have?

    • changunsw on 04/11/2023 - 17:57
      +1

      3

      • Gervais fanboy on 04/11/2023 - 17:59
        +26

        Case closed

        • changunsw on 04/11/2023 - 18:00
          +7

          1 for me, 1 for my wife and 1 for my parent. Any wrong with this?

          • Gervais fanboy on 04/11/2023 - 18:00

            @changunsw: Ohh

          • JIMB0 on 04/11/2023 - 18:02
            +2

            @changunsw: Did your dog also have an account?

            • changunsw on 04/11/2023 - 18:11
              +2

              @JIMB0: I understand your point. To set aside any humor, I'm genuinelyseeking clarification on whether inviting relatives as 'friends' goes against the Terms and Conditions.
              I've done the same with Shopback, where I invited them without any issues unlike my experience with TopCashback.
              Perhaps Shopback has different signup requirements, such as requesting separate phone numbers, which could explain the difference ?

              • boomramada on 04/11/2023 - 18:18

                @changunsw: You asked them how they figure it out? According to their terms, you can't pretend to be other ppl and collect cash back.

              • JIMB0 on 04/11/2023 - 18:44

                @changunsw: Did your "relatives" use the same IP and email address.

                • changunsw on 04/11/2023 - 18:48
                  +4

                  @JIMB0: Same IP but different email address and different bank details

                  • dtc on 04/11/2023 - 19:27
                    +3

                    @changunsw: Just tell them that the other accounts are held by other people who live at your house.

              • ozbs25 on 04/11/2023 - 21:58
                +1

                @changunsw: You're probably lucky if you haven't been caught out at the other places. They either say your referrals can't be from the same household or they have to be using a unique device.

                • changunsw on 05/11/2023 - 22:45

                  @ozbs25: We probably haven't been caught by Shopback because my wife and parents used the app on their own device for in-store shopping

  • ihbh on 04/11/2023 - 19:41
    +5

    Not happy? Boycott them and use CR and SB… and try the same thing … and get the same result.

    • Mokr on 05/11/2023 - 10:02

      Sb are still chatting to me.

      So I guess it's okay.

      Account suspended though

  • Ughhh on 05/11/2023 - 17:46
    -1

    I occasionally used their login credentials on my PC (I suspect they may have detected this through IP addresses).

    You probably could have gotten away with it, had you not done this. They're not interested in you proving that such people exist.

  • King Tightarse on 05/11/2023 - 18:59
    +1

    ip addresses and/or browser fingerprint

    If you logged in to more than one account from the same ip/browser, it flagged you.
    This behavior is especially of concern to companies that offer referral bonuses.

    • life is suffering on 05/11/2023 - 20:31
      +2

      This is correct. IP addresses are recorded for sure.

      This message was sponsored by NORD VPN

  • joeyg4343 on 06/11/2023 - 08:09

    Could your family member withdraw from the other account?

  • kuwahshi on 10/11/2023 - 06:19
    +1

    I'm having the same issue. I referred people living within my home (they don't really understand cashback so i manage it for them).

    Now they are asking everyone to send a screenshot of their latest amazon purchase with personal details to confirm their identity…

    Not to mention they had no problem while tracking multiple cashbacks - just when you try to withdraw.

    • joeyg4343 on 10/11/2023 - 07:40

      Did you use the same device. Be interested to see what happens in my house. Partner and I both have ShopBack on own device and family laptop.

    • changunsw on 10/11/2023 - 17:32

      They requested me to send receipts for each account, which I promptly did two days ago. However, since then, they've been completely silent, and now I'm uncertain about receiving my payout.

  • krazek on 28/11/2023 - 10:09
    +1

    Just got a message with the same thing. My wife and I used the same device to make purchases…. Doesn't mention anywhere in the T&Cs from what I can see about not allowing multiple people from the same household having accounts.

    On top of that, one of my recent transactions never tracked… Not impressed

  • VVic on 01/12/2023 - 18:27
    +1

    I had the exact same experience as you！ I recommended it to my roommates and they are now emailing all of us saying to terminate our accounts due to suspicion that we are the same person, which is ridiculous, he also asked us to provide the receipt and then he disappeared after we sent them to him

  • Qwerty50114 on 01/12/2023 - 18:33
    +1

    I have the same issue. My wife and I both purchased the 110% Pizza Hut deal and did not use any Refferals. The cashback tracked and became payable by the retailer. Now topcashback is asking for receipts and threatening to terminate our accounts.

    • changunsw on 01/12/2023 - 20:41

      This sounds ridiculous

    • CyberMurning on 11/10/2024 - 08:45

      Do you two live in different house …

  • tlin on 27/03/2024 - 11:34

    Hi everyone, How was the issue resolved? Thank you!

  • ClaudeVL on 11/10/2024 - 07:25
    -4

    I've messaged tightarse who's the topcashback rep here to explain how household and multiple accounts is defined and determined. Lets hope they come back and share here.

    • AH on 11/10/2024 - 08:21

      They probably aren’t gonna say anything. It’d reveal their practices which people would then use to exploit. General gist is probably one per household

  • ClaudeVL on 11/10/2024 - 16:45

    At least a definition of what a household is.

    • AH on 12/10/2024 - 15:55

      noun
      a house and its occupants regarded as a unit.
      "the whole household was asleep"

  • jwl81124 on 30/10/2024 - 20:23

    I have signed up from poll too, then referred one of my family, she used my credit card to pay, TOP Cashback closed account of us, I don't believe them.

    • Ryder on 15/11/2024 - 15:10
      -2

      give them a bad review and they'll pay some attention https://www.productreview.com.au/listings/topcashback-austra…

      • Clear on 15/11/2024 - 15:51
        +1

        Created multiple accounts and got caught. That's on you buddy.

      • jwl81124 on 15/11/2024 - 16:17

        they really don't care

        • trixieb on 15/11/2024 - 16:26

          Did you have more than 2 accounts from the same household i.e. sharing Wi-Fi or devices?

          • jwl81124 on 15/11/2024 - 16:37

            @trixieb: no, different device, they closed all.

            • trixieb on 15/11/2024 - 16:44

              @jwl81124: Do you mean there were only 2 accounts created from the same family and were closed? Seems odd as it would be common for 2 persons (eg. a couple) from the same household to be members.

  • Ryder on 15/11/2024 - 14:53

    Same here. Dodgy practice. Closing down accounts without at least asking for proof. Then keeping the cashbacks themselves.

    • trixieb on 15/11/2024 - 15:16

      Just wondering how many accounts were closed and are you all living in the same house sharing the Wi-Fi connection or devices?
      Edit: I thought TCB would ask for an explanation or proof before they close accounts, as mentioned in the OP.

    • Clear on 15/11/2024 - 15:25
      -1

      Creating multiple accounts to scam the system is dodgy. This isn't the place to have a whinge because you got caught.

      Negging me is an invitation to continue raising it when you complain.

    • jwl81124 on 15/11/2024 - 17:41

      they wiped our cashback as they want.

  • kuwahshi on 15/11/2024 - 18:02

    It would be interesting to know if they return the cashback to retailers for what they deem 'fraudulent' accounts. Surely it would be unethical to keep it for themselves.

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