Virgin Australia Pay by Points and Travel Bank Combo Issue

justanick on 01/11/2023 - 17:33

Hi All,

I have $95 travel bank credit and velocity points. My travel bank credit expires 9th Feb. No matter what I’ve tried i can only do one not pay by points and whatever is the remaining I cannot pay by travel bank. It allows me to pay by card PayPal etc.

I emailed VA no response in 2 weeks. I called them got disconnected after holding the line for 1:15mins twice.

I’m sure I’m not the only person trying to do this.
Also travel bank has lots of restrictions can’t use for most flights. This is just crap.

Travel

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Comments

  • simplystu on 01/11/2023 - 19:07

    I get yearly "travel bank credits" with my CC … I thought it could only be used for reward seats (may be wrong) …

    Perhaps that is why ???
    Trying to use for non-reward seats.

    Anyway, just a thought - until someone more knowledgable comes along.

  • Stewardo on 01/11/2023 - 19:30

    .3. The following are not eligible for payment using travel credits on or after 21 May 2020 (and will not be considered Eligible Travel):

    a) Unaccompanied Minor fees;

    b) Animal in hold fees;

    c) Business Class upgrade fees;

    d) In-flight services;

    e) products and services provided by Virgin Australia’s third party partners (such as travel insurance, car hire and hotels)

    f) Gift cards and gift vouchers, including Virgin Australia physical and electronic gift cards;

    g) Velocity Frequent Flyer Reward Seat or Any Seat bookings

  • justanick on 01/11/2023 - 19:32

    Thank you for the feedback so far but I’m trying to pay for a flight using VA points and travel bank credit. Did VA silently turn this option off?

    • Stewardo on 01/11/2023 - 19:57

      Isn’t what your trying to do,
      g) Velocity Frequent Flyer Reward Seat or Any Seat bookings

  • justanick on 02/11/2023 - 01:13

    Oh no!

    I’m trying to purchase a return ticket to Queenstown with 100% points and the remains balance with travel bank credit. I’m short of $94 which I need to pay but I have travel bank credit which expires 9th Feb 2024. So it’s just a waste if I can’t use this credit.

  • Meho2026 on 02/11/2023 - 17:58

    Can you not call up and ask the call centre to book it for you using points and travel bank. You shouldnt have to pay the call centre booking fee because the system wont let you book online.

    • justanick on 03/11/2023 - 00:59

      Ya tried calling VA twice in a row failed to get a human to talk to even after waiting 2 hours.

  • justanick on 03/11/2023 - 13:08

    VA confirmed I cannot combine travel bank credit with velocity points. They are two different departments who doesn’t talk to each other. If I purchase tickets by points I cannot use Travel credit for seat upgrade or luggage upgrades.

    This is BS!!!

    • Tock on 30/11/2023 - 16:02

      yeah just experienced this - so dumb.

  • amorn on 15/11/2023 - 15:48

    hi all. wondering here /how to sell / swap my VA travel credits. any forum here or somewhere else?

    • justanick on 17/11/2023 - 00:51

      Following. I got $95 travel bank credit expires in Feb 2024.

  • fivespice on 17/11/2023 - 11:25

    I have a $95 credit also and I don't think I will ever use it (unless you can use for hotel?).

    Can these be sold/transferred?

    • amorn on 17/11/2023 - 13:00

      only way i think of is to book for someone else.?

  • tabboy on 29/10/2024 - 23:21
    +1

    This is still an issue, spent like an hour trying to use points and travel bank and it doesn't work!!! Just realized after booking my flight, next time I'll book one way with the travel bank balance and points with the return. I got this travel bank allowance when signing up to a Virgin credit card, causes more issues than good.

    • bobwokeup on 29/10/2024 - 23:31

      Damn that’s annoying…no surprises though unfortunately!!!! Can I cancel my card and still “maybe” use the travel bank before it expires?

      • tabboy on 30/10/2024 - 00:26

        It's fine to cancel the card if you have already been issued with your travel bank allowance.

        • bobwokeup on 30/10/2024 - 00:47

          Cool cheers

  • pilgrim7 on 04/11/2024 - 23:04

    Following as we also have virgin money but have not used.

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