Samsung Trade-up - Do Need to Include Charger + Cable?

heeatseggs on 23/10/2023 - 13:38

I have to return two phones to Samsung/Asurion following trade-up deals, but I can't see anywhere if I need to include the charging bricks and USB cable. The phones are a Samsung Note 10+ and a Samsung Galaxy S10+ which originally came with a charger brick and a USB cable in the box. The new phones are s23 and Ultra and they didn't have charger bricks in the box, only USB cables.

I've gone through the FAQ on the tradeup website but nothing about this. I've also lodged an enquiry with them but have yet to get an answer.

Is there a risk of getting charged for the phones if they're missing the charging bricks and cables?

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Comments

  • caboose on 23/10/2023 - 13:47
    +1

    I did not have to when I traded a couple of months ago. Just sent the phone by itself and nothing else - no box, no cables, and no charger - and it was accepted no problems.

  • bdl on 23/10/2023 - 14:19
    +1

    No

  • mr_alligator on 23/10/2023 - 15:05
    +1

    i thought everyone was trading headphones lol :D

    • heeatseggs on 23/10/2023 - 19:11

      Couldn't be bothered selling the phones privately lol

  • m a c9 on 23/10/2023 - 15:41
    +1

    Nah, just the phone only.

  • heeatseggs on 23/10/2023 - 19:10

    Thanks 😁

  • vince088 on 23/10/2023 - 23:09
    +1

    just phone, it says somewhere charger and cables are optional.

    i gave them my old case lol

  • heeatseggs on 25/10/2023 - 07:09
    +1

    Update: Got a response from Asurion.

    Thank you for your inquiry.

    For the return of your original device to us, we only require to return the phone itself. Any extra accessories that will come with it will be automatically discarded for safety reason.

    Also, your device is showing as still in transit to our warehouse (Reference Tracking No.:xxxx )

    Since you posted your device within the 14-day time frame, you should not be charged any late fee.

    You may ignore all emails pertaining to late fees for your Trade-up ID: xxxx. If in any case, you incur a late fee on this, please let us know so we can make a manual refund request immediately.

    Thank you.

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