Superloop - 3 Planned Outages in 10 Days - Is It The nbn or Superloop?

mshanann on 13/10/2023 - 16:43

Just switched from Telstra across to Superloop to save a few $

(first world problems compared to the absolute horror going on in the rest of the world - )

but questioning my choice having received in the last few days three separate text messages from Superloop -

'Just giving you a heads-up, your network 07xxxxx is due for some TLC on the dates and times XXXX below. Planned Maintenance Scheduled.'

1st: Start: 20 Oct 2023 07:00 AEST, End: 20 Oct 2023 14:00 AEST

2nd: Start: 23 Oct 2023 23:00 AEST, End: 24 Oct 2023 05:00 AEST

3rd: Start: 01 Nov 2023 09:00 AEST, End: 01 Oct 2023 17:00 AEST

I know it is a budget provider - but you would think they could do this work outside of normal business hours. I also thought they are just a re-seller of the actual NBN. So is it the NBN doing changes to their network?

Is this normal with superloop?

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Comments

  • jjjaar on 13/10/2023 - 16:47
    +1

    Planned nbn outages are here: https://www.nbnco.com.au/support/network-status

    Otherwise ask your neighbours if they’re also expecting outages and which ISP they’re with? Or check in with them after to see if they had issues.

  • smashman42 on 13/10/2023 - 17:09
    +2

    The Superloop emails I get specify that its NBN works usually, and NBN works are usually in the middle of the night.

    I don't get texts from them so can't compare the wording.

    I liked it cause they actually give us warning of the outages, previous providers I've been with haven't even done that

  • redshirt on 13/10/2023 - 17:10
    +2

    I went through a similar period with Superloop. Was getting those notifications almost daily.

    Most of the time they advised of an outage but I never experience a disruption.

  • smashman42 on 13/10/2023 - 17:26
    +1

    Often its like a 6hr window and its either no drop at all, an instant drop and reconnect, or maybe 15-20min at worst.

  • JimmyF on 13/10/2023 - 18:29

    Superloop - 3 Planned Outages in 10 Days - Is It The nbn or Superloop?

    Superloop is just a reseller…. So yeah NBN.

    • flagger on 14/10/2023 - 12:54

      ISP's still have to maintain gear at points of interconnect and have systems at their own HQ. They may require downtime, be that scheduled or unscheduled. So it could be because of NBN, or the ISP.

  • GnarlyKnuckles on 14/10/2023 - 03:39
    -2

    I contacted Eneloop to see if they could shed any light on this matter involving what is obviously their 'sister company', Superloop. They could not.

    I then contacted Superloop to ask them why their sister company Eneloop was evidently unaware of the above-described goings on. They refused to comment on the matter.

    It's all very shady.

    As they say, something is clearly rotten in the state of Texas …

    • JimmyF on 14/10/2023 - 17:45

      Need some tin foil to make a hat?

      • GnarlyKnuckles on 15/10/2023 - 01:02

        Yeppers … but only if you sell it to me at a BARGAIN price … ;P

  • Chandler on 15/10/2023 - 11:23

    I know it is a budget provider

    You obviously did your research…

    Superloop has their own network between all POIs in Australia as well as outgoing fibre to overseas i.e. Asia and I believe they were looking to get a fibre connection to the western US.

    Meanwhile companies like ABB are paying Telstra wholesale for their interconnects (although I believe they have/are going to roll out their own network in Aus)

    Hardly a "budget" provider.

    • shutuptakemymoney101 on 19/10/2023 - 20:02

      Superloop have abysmal customer service with an off-shore call centre - these aren't the hallmarks of a "premium" provider.

      @OP, if NBN are currently in the process of upgrading your area you might see more than usual amounts of outages until the work is complete.

      • Chandler on 20/10/2023 - 06:49

        So Telstra is a budget provider also?

        Whilst I understand and agree with the sentiment towards overseas call centers, again: hardly a sign of a "budget" provider…

        • shutuptakemymoney101 on 20/10/2023 - 16:48

          Telstra certainly aren't a premium provider, but they aren't a budget option. Superlloop and Telstra pricing is poles apart, they offer cheap prices in the NBN landscape and have crap customer service, this screams budget to me.

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