British Paints Good Job Guarantee (Paint Replacement at No Cost if Result not What Imagined*)

I am posting this policy/guarantee in the forum section as it's not allowed to be posted as a deal. (Posting guidelines)

I saw an ad for British Paints and this Good Job Guarantee was mentioned. After a quick google search I have found the website: https://www.britishpaints.com.au/good-Job-guarantee/

Good Job Guarantee
We understand that painting can be difficult.

When the processes and products are unfamiliar, it’s easy to make mistakes.

Which is why we give a Good Job Guarantee.

If your finished paint result isn’t what you’d imagined, we’ll replace your paint at no cost* - and give you the know-how to get it right next time.

To make a claim, please complete the below form. British Paints will be in contact within 3 business days to ensure you’re on your way to painting success.

*To claim you must have purchased the British Paints product within the last 3 months and have not made a claim under this Guarantee within the last 12 months. The guarantee only applies to residential applications by non-professionals. British Paints Professional products are not included in this guarantee.

Did anyone use this Good Job Guarantee before?
What do you think of British Paints? I personally use Dulux. (Although someone at Bunnings once told me it's owned by the same company, not sure if it's true)

Anyway, I thought I share it to you all. It might help someone.

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Comments

  • +3

    Interesting guarantee. From what I've seen, a bad paint job is rarely a paint issue & more a technique problem with the person who applied it.

    • That's what I was thinking. But sometimes you can tell the difference between a really cheap paint and a good quality paint. The quality of a paint you can see it after due time.

      • +1

        So many variables though - only one coat applied with no undercoat, no/bad prep, etc. I've seen professional painters eff-up painting of a new-build because they allegedly diluted the paint to save $.

        • painting of a new-build because they allegedly diluted the paint to save $.

          Anything made by Toplace had this happen. The interior wall paint would literally rub off with your finger it was that diluted.

  • +6

    Painting and obtaining good long lasting results always comes down to surface preparation.

    • True that!

    • +1

      Flip a few words around and you have good advice for many hard wear activities. Right ladies?

  • +1

    I personally use Dulux. (Although someone at Bunnings once told me it's owned by the same company, not sure if it's true)

    It is true (just like Taubmans, Bristol, WhiteKnight and Johnstones are owned by the same company and Wattyl and Solver also share an owner) though if their implication was it's all the same paint they were wrong. Every company has tiers of products, top shelf Dulux would not be the same formula as budget British Paints.

  • +1

    Dulux owns British Paints. Same, same lacks some of the Dulux wash and wear technology. Also, it doesn't cover as well as Dulux.

    • This is so true, I normally buy the budget paint brand option and it works, sometimes two coats over a white base is enough - sometimes I am still not happy.

      I "splashed" out and went Dulux for my latest DIY job, FMD if I can not see where the single coat of a very light coloured Dulux paint has not completely drowned out the prior pink painted surface.

      I am contemplating not even doing a second coat in that room….. even after sneaking in for a look with the lights on and off at different times of the day and night, working different angles I can not see any undercoat …..

  • how many (impoosible) hoops woud you have to jump through in order to get them to honour this? what loopholes and fine-print in T&Cs?

  • No one probably cares about this but I’ll write it anyway.

    I purchased some British Paints H2O enamel even though the paint guy said the Dulux was better. Painted some trim and thought it was actually quite good. I then got wondering how good the Dulux must be and went and bought a can of Aquaenamel to do the rest. While I was there I asked a different staff member who ‘said without saying’ British Paints is literally Dulux paint in a different tin targeted at more ‘open minded’ buyers. After trying the equivalent Dulux option, it’s my opinion they’re EXACTLY the same. I could not tell any difference with flow, coverage, leveling, viscosity, smell or taste. I can’t comment on longevity but I really do feel they’re the same paint. Might not be true for the whole product range but seems to be for the water enamels.

    That got me wondering if all the water based paints are absolutely fine and differences are imperceptible. Got curious about the Taubmans water based enamel so went and bought a tin to finish the job. It was rubbish. Coverage was poor. Brush marks galore. Didn’t lay down well or flow. Felt thicker even though it covered worse than the primer.

    My experience was in total contrast to the reviews on the respective products. Personally, I think each brand probably has variances in their batches which may be why some of you reading this will disagree with my opinions of the brands. I used Haymes a few years back and found huge differences in two tins of the same paint from different batches regarding viscosity and coverage.

    I’m no expert but when I find a tin that works, in any brand, I’ll try to buy tins from the same batch number.

    • British Paints are owned by the Dulux group and I can't speak specifically for that product but generally speaking, they won't be the same products. Cheaper products are usually cheaper made. I spent a lot of my career working for manufacturers and contract packagers and it's rare that products aimed at different market segments even when made by the same company in the same facility will be identical formulas.

      I'll agree with you on Taubmans water based enamel, it's the only one of their products that I've tried and disliked. Their Endure Doors and Trim was amazing but I recently found they've dropped it along with all of the Endure range apart from interior which now sense to me given how good they all were.

      • I used taubmans on the outside of my house years ago and was very impressed. I won’t write them off yet.

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