Does Australia Post no longer deliver Express Post expressly?
I have had 3 express packages within next day delivery post codes (interstate) took 3 days or more to arrive since last week. Counting from "We've got it", not when label was printed.
It gets really annoying when they missed Friday deliveries. One even showed expected delivery in the past. Not only they missed the physical delivery, their software is also broken or buggy.
Just wondering if this is becoming a norm?
They sender would have to lodge it, they are unlikely to bother, even more unlikely to refund/credit express post cost.
Oh, I thought you were the one sending the express packages out. If it is from a business then its a whole other thing lol
we'll refund the sender of the article the cost of posting
While I understand the 'sender' paid for it, it is me the 'customer' who is impacted. No sender is going to claim this and pass it on.
So I think auspost needs to rethink its rules.
So I think auspost needs to rethink its rules.
Why? The shipping transaction is between the seller/sender & Aus Post.
Why?
I said why…. remember the bit that said
No sender is going to claim this and pass it on.
I the end user paid EXTRA for express post, so why can't I claim it back when they failed to delivery.
@JimmyF: If you paid extra for Express Post shipping & it wasn't delivered next day then contact the sender for reimbursement of the difference in shipping costs.
I regularly receive deliveries that are shipped Express Post by the sender where I never paid extra for this service and in some cases, it was free shipping . Aus Post would not have access to this information so why would they reimburse an 'end user' for a 'failed delivery' when you are not their direct customer? That is why a claim has to be made by the sender.
why would they reimburse an 'end user' for a 'failed delivery' when you are not their direct customer? That is why a claim has to be made by the sender.
It shouldn't really matter who 'claims', the sender or the receiver, either should be able to claim.
I regularly receive deliveries that are shipped Express Post by the sender where I never paid extra for this service and in some cases, it was free shipping
Doesn't really matter if 'Express' wasn't express, as above, either end should be able to claim for it.
Did you pay extra for the express post tho? If they said it will get to you in 1 business day if you pay for express but didn't get that, then they (sender) absolutely can be held liable for it. It is up to you if you want to chase up the sender for it tho.
You can also put in the sender and your postcode here to see how long it should take, to make sure both postcodes are eligible for next business day delivery.
https://auspost.com.au/parcels-mail/calculate-postage-delive…
took 3 days or more to arrive since last week
Is this 3 business days or does that include weekend? I would let it go if you purchased Thursday and it arrived Monday lol
Did you pay extra for the express post tho?
Generally you pay extra for express post, so yes I did.
then they (sender) absolutely can be held liable for it. It is up to you if you want to chase up the sender for it tho.
LOL sure, but the sender will say, sorry that was an auspost issue….. rarely to do the 'refund' the extra postage.
@JimmyF: But I think what you are not getting is the postage contract was between the sender and Australia Post, it was no direct link to you, the postal receiver and Australia Post so they don't owe you anything.
The sender pays for postage to Australia Post, there is the contract and agreement to get it there within the express agreement.
If you paid a seller for express and you have it in an agreement that it will be sent on said day, and arrive within a certain time frame from that date, then there is your contract. You recover the postal fee from them.
But I think what you are not getting
Cast your eyes up to my first comment on it…. I got it and said that as well. Also see the bit that said this
So I think auspost needs to rethink its rules.
There is no reason that either the sender or receive can't 'claim' for a late express post item other than the auspost rules to date. Only one should be allowed to claim.
I've had many late express post items I've paid extra for. Am I going to go chase up a seller as my express post item was 1 day late and look like an idiot asking for a refund? No I'm not.
But if I did, is the seller going to put a claim in and pass it on to me? Highly doubt they could be bothered to claim it and pass on the refund. As I said, most say that is auspost delay, they sent it 'express' as requested.
Hence the ruiles need rethinking,
@JimmyF: But they don't need to rethink it.
Why would they when they don't have a contract or a service to provide the recipient anything unless it's a different postage type (cod), but in the case of express post the contract is with the sender as they pay the postage amount.
I understand the frustration with not getting something in the time promised, but that's something to be raised with the seller you had the issue with. If the recipient was able to claim it opens up a whole range of issues.
Recipients claiming from Australia Post then the sender, recipient claiming but finding out it was delivered in the time frame but sender took 3 days to actually post, etc.
To restructure their claim process just so people don't have to raise the issue with the sender who they actually have the agreement with is a bit too much to ask.
But they don't need to rethink it.
That is your view.
Why would they when they don't have a contract or a service to provide the recipient anything
The recipient is receiving the item, so there is a level of contract there to deliver it to them a timely manner.
but that's something to be raised with the seller
You do know that other people use express post than just sellers.
The other issue is that auspost policy isn't a cash refund but a replacement express item.
To restructure their claim process just so people don't have to raise the issue with the sender who they actually have the agreement with is a bit too much to ask.
It's not really, its a simple change in process. There is no difference if its the sender or receiver who raises a claim for a late package. So not asking too much.
@JimmyF: So if I go to a supermarket to buy say, milk. If the milk is not there due to it not arriving at the store in time can I go to the farmer and complain, put in a request for free milk?
No because the farmer has no link to me, I didn't pay them for milk, the supermarket is their customer.
Sure, it would be nice to get some milk (or free postage as our case may be) but they have no obligation to provide that, because I didn't purchase or contract with them to supply.
I just give up if you can't see that the link between Australia Post and the sender is the agreement and no one else, just because the recipient is supposed to receive the post by a certain time doesn't give them recourse or should it.
@2024: LOL at your examples.
I just give up if you can't see that the link between Australia Post and the sender is the agreement and no one else,
Why is it so hard for you to allow the recipient to claim a 'late' delivery on their article?
just because the recipient is supposed to receive the post by a certain time doesn't give them recourse or should it.
Why now, the recipient is the one impacted by the late delivery, so they should have recourse.
@2024: Well they paid the sender for 'express' and it failed to be delivered.
Nothing too hard to understand, either the sender or receiver can 'claim' for a late item. It's not rocket science.
AusPost have just reintroduced their guaranteed next day delivery for Express Post
https://auspost.com.au/business/shipping/domestic-shipping/e…
"Reintroduced"? Didn't know it was removed. So they did have problems with deliveries.
Strange, there were no weather events, and it is not even peak season.
They removed it over 3 years ago. April 2020.
It looks like it was only reintroduced 11 days ago (18 Sept 2023 — From 18 September 2023, the Express Post next business day guarantee will be reinstated.)
I don't blame 'em, 2020 would have been a hectic time for shipping
Does that mean prepaid Express Post satchels that were bought way before April 2020 will now have the guaranteed next day delivery promise again?
"Reintroduced"? Didn't know it was removed
You must be new here
This one time there was a thing called covid.
OP must have been on a cruise with no internet so missed it
A lot of bad reviews of Couriers Please, but contrary to the number of stars, in my experience they have consistently delivered on the next day.
Amazon is totally on another level.
Australia Post really needs to pickup their game.
Then just shop with Amazon.
No, op wants to complain
Or Friday venting.
They haven't really covered everything from A to Z yet.
Depends where it's going
Next day delivery back in the day also was only if the receiver was within the next day delivery zones.
Used to send stuff to Byron Bay and Coffs from Brisbane and sometimes would take 3-5 days.
Like the others said, the next day delivery thing has not been a thing for literally years but looks to be re-introduced.
Don't get me wrong, Australia Post is reliable and usually deliveries within a reasonable timeframe.
But charging more for express post comes with higher expectations. Granted "next day" may not be practical at times, but how about aiming for 2 days? When it takes 3 days or more to deliver between major city metro areas on the east coast, it is regular post.
Also their so called guarantee should somewhat compensate the recipients. We have moved on from sending letters and parcels between friends and families, a large majority of packages are from e-commerce activities, essentially the recipients are their "paying customers". And when they missed the deliveries, it affects the recipients more than the senders.
lol
What's the urgency that you require overnight shipping deliveries every time?
Could be building a 10 second car with parts from Japan
OP:
I live My life a quarter mile at a time, and for those ten seconds or less, I'm free
They missed 3 times in a row. When you pay extra for a service, you do expect to get it right? Certainly not 3 times in a row not getting it.
Consider it teething problems & you were just unlucky with your 3 deliveries. Maybe the 4th one will be a charm.
@[Deactivated]: Why do you keep defending APost so often?
Why should shoppers change where they buy items from because the main public logistics entity( essential service and in some locations no feasible choice) is a clustef*ck of inconsistency and in many ppls experience unreliable ?
@Protractor: You have to choose your battles.
Don't get me wrong, I could regale you with a bunch of anecdotes about the times they've effd up royally.
I think that offering Express Post overnight across Aus is a logistical nightmare.
I also think online shoppers getting their knickers in a knot because they didn't receive yet another computer cable, the next day after placing their order, is silly.
Additionally, I reckon OzB'ers who paid EXTRA for express postage to receive items, such as a computer cable, should be banned.
@[Deactivated]: Then IMHO the more ppl who call for reform the better. And if AP cannot deliver ANY of their services 90% of the time outside real disasters, they should drop it. I think a proper RC type enquiry 'might' save them, but I also believe that Ministerial oversight should resume (100%) and scrap the ombudsman. AP have had more than a fair go to get their shit together and they have swapped out their core purpose to excuses and contracting out procedures & systems so they can blame the outsider.
As far as bang for buck goes for the national postal system, it's a joke. Some might say a national embarrassment.
As for what people can order, that's a whole other can of worms.There's probs a 1% chance of a decent AP with proper scrutiny and reform, but entitled human behaviour is 100% irreversible background noise as we (sorry Wally / Gotye) walk the plank with our eyes wide open.
EDIT I'd be banning neighbour issue and car accident posts first
Kinda sucks, especially seeing as Amazon will delver on Sundays.
AP subcontractors work on Sunday
I was told in the past that NBD express was for packages lodged at capital city GPO.
Express post platinum was the only post service I’ve experienced true NBD delivery with.
If something is urgent I use StarTrack next business day service.
My local PO accepts EP up to 5:30pm - it gets delivered Next Day.
My local posties are pretty good. They work much harder to deliver parcels on the same day, 99% of the time when tracking shows parcel is at the area distribution centre, I get an “onboard for delivery” notification in the morning and they make it happen.
The delays are usually between DCs. So lots of parcels get delayed, with express mixed with regular parcels. It seems they are not ready to re-instate the guarantee.
They screw postal contractors by paying them peanuts (awarding contracts to the lowest bidder), then charge extra for a service that they can’t fulfill (congestions in the delivery network is totally with them).
APost are feral scum. Lies ?
It's in their DNA. Contact your local member and demand a R Commission into their dodgy and misleading behaviour . Don't watse time with internal complaints or Ombudsman, that just preserves the status quo.
Local post offices and staff are about the only ethical accountable part of the snail trail.
Next day delivery is capital city to capital city.
Also, must be lodged before 5pm.
No guarantees if your parcel is from or going to a regional area.
FYI.
It also just came back very recently.
Was halted during covid with the amount of online shopping during lockdowns.
No I discovered very recently (last week) that you need to drop it off earlier than that. By 4pm at latest but depends on your PO. CSR at mine said by lunchtime. Where does it say that on AP site? Nowhere.
My guess is
Auspost suffering worker shortages
or Staff not doing job properly
or Auspost is receiving too many packages (highly possible due to upcoming festive season soon - not to forget about Prime special day too)
Do check if the seller has shipped as fast as they can not delay in their part?
Recently I like to apply this express sticker around the box so that Auspost won't miss it. Checking few express shipment most of them has been next day to either capital cities or metro
Senders are another story, some of them muck about for a few days then express it, though most online centric businesses are pretty efficient.
In these cases, only counting the days the parcels were with AP. I know often senders print the labels days before, wasn't counting those.
physical delivery, their software is also broken or buggy.
I'd argue that our tracking software is one of the more transparent and detailed ones.
Transparent? LOL. Detailed (maybe) Accurate yeah nah.
One component ( tracking as you claim) in a logistic network that works as it should (and that's questionable) Also the terminology used is misleading.And you flog pre-barcoded pkgs to retailers who get to trigger and control the whole process. And when it says 'we have it' 50% of the time you don't And scanning is a random game 'operator dependent'. All in all official independent scrutiny and wholesale reform is inevitable and can't come soon enough. The excuses AP uses are totally laughable. Floods in one state blamed on an internal state pkg delay in another state? Derailments ditto.And covid, the endless gift.
Staff still tossing property around, or duping cards to save time. All under AP control, and AP just blame the contractors. Whose contractors are they? Yours.
If you were consistent there would be a glimmer of hope, but 2 identical pkgs, from end to end, can have 2 completely opposite experiences.
Total rebuild required.
Apologies for poor choice of words, I do concur the app notifications and email updates are very good.
It's just that showing expected delivery in the past is akin to amateur hour. Can it not be suppress or replaced with a different message?
Reminded me an online bank was showing account balance as NaN, goodness gracious, did they not have regression tests in their build pipeline?
Express Post has not been a next day service since the start of COVID 3.5 years ago. I had a package sent to me from Brisbane yesterday. It landed at Adelaide airport at 6am but has not been delivered today despite the estimate being today.
If only the parcel had been sent express post then maybe it would have been delivered today …maybe
Then AP should just abandon the word 'express' because under their watch it may as well be lucky dip post or eventually post. They have so many escape clauses in the delivery commitment area, the ombudsman is another waste of money white elephant.
https://auspost.com.au/sending/parcels-australia/express-pos…