Graphics Card RMA Issues

Mario42 on 26/09/2023 - 09:49

Hi, I was just wanting to get some info on how an RMA usually goes

I started an RMA at the start of this month with XFX, they were usually replying every 2 days or so to my messages. After telling them what was wrong with the gpu, they asked me to ship it to them and I did.

They received the gpu on the 9th of September and did testing same day and got back to me that it was faulty and they will send a replacement and give me a tracking number when they do.

It's been over 2 weeks since then and nothing, I've send about 3 messages in that time but they've stopped replying.

Is that normal for RMA?

Computing Computer Component Video Card

Comments

  • Porker on 26/09/2023 - 10:10
    +1

    Answer: Doesn't sound normal.

    Is there a number to call?

    • Mario42 on 26/09/2023 - 10:19

      They have one but it's for American customers, should I just try that?

      • ultracheapweeabookun on 26/09/2023 - 10:21

        Yeah? Unless you can't.

      • Porker on 26/09/2023 - 10:34

        If I were in your situation, I'd be calling. Can't imagine there's too much OZB can do about this situation.

        Calling US isn't hard, just gotta work around the time zones.

  • bobbified on 26/09/2023 - 10:38

    It's been over 2 weeks since then and nothing, I've send about 3 messages in that time but they've stopped replying.

    Chargeback.

    • trapper on 26/09/2023 - 11:16

      Yeah I'd be considering a chargeback at this point.

  • Mario42 on 26/09/2023 - 13:07

    Just got an message from FedEx that they have my package, also a long wait at least it's coming.

  • garetz on 26/09/2023 - 14:25
    +2

    What was the video card ? 2 weeks doesnt seem to be too long, sometimes it can take up to a month for some rmas.

    • Mario42 on 26/09/2023 - 14:51

      yeah was my first time doing an rma so wasn't sure how long it usually took. The time wasn't the problem, just the lack of replies or updates
      card was rx 6800, just stopped showing a signal

      • garetz on 26/09/2023 - 14:52

        The card was released quite a while ago, they probably didn't have stock on hand and needed to get it sent from the us.

        that would explain the 2 weeks.

        • Mario42 on 26/09/2023 - 14:55

          Yeah, just happy that i got the shipping notification today. Will know that they can take a while if i need to do an rma again now

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