Hi
I'm having an issue adjusting the height of my North Bayou F80 monitor arm. The arm out of the box seems to be fixed at a high height (I'm unable to move it). The common tip I've read is to reduce the tension – but adjusting the tension requires turning an allen key/wrench, which I'm unable to do because of the position the arm is locked in (i.e. I'm unable to turn the allen key (see photos)).
I've also tried attaching the monitor and the height still won't budge.
Anyone have any tips?
Thanks
Do you have the other half of the monitor arm?