Reminder: Shopper’s Protection on Grandfather 28°/Latitude Credit Cards

Alley Cat on 17/09/2023 - 07:12

I was just reminded that I still have the shoppers protection on my old cc by the 1% charge on my balance this month. (Only used it for the PureVPN cashback deal, although not sure if it’ll be honoured at this stage.) I’ve since gone back and read the pds again here, realised how good it is lol

A few things worth noting:
* It applies to partial purchases too, which means it covers the popular trade-in deals going on for new phones.
* If you paid off the balance before the statement is out, there’s no charge.
* It covers for 12 months. If you timed your purchase right, this would be great for companies that releases their next gen products annually as old stock would go on sale.
* Lost, stolen or damaged merchandise is also fully covered.
* There’s no mentioning of excess anywhere.

What I don’t know is if you can make multiple claims, or how difficult it is to make a claim since I’d never done it. Anyone has stories to share?

Financial

Comments

  • Jimothy Wongingtons on 17/09/2023 - 07:35
    +2

    What I don’t know is if you can make multiple claims, or how difficult it is to make a claim since I’d never done it. Anyone has stories to share?

    Yes you can claim further price drops

    And it takes about 2 min to submit a form

    • Alley Cat on 17/09/2023 - 07:53

      Naoice 😍 thanks for that.

  • stirlo on 17/09/2023 - 07:44
    +2

    I'll also chime in that the Coles Credit Cards also offered similar insurance polices (now grandfathered) with the key difference being they offered 2 years price protection from the same retailer while 28 degrees offers 1 year with any retailer.

    For those of us that hold both you can strategically choose where you make your purchases to ensure that you can claim the most (particularly for products that are sold for a long time).

    • Alley Cat on 17/09/2023 - 07:56

      Two years is a very long time 😅 No wonder they cut it.

      • Morien on 17/09/2023 - 13:08
        +1

        It is!

        But there are other differences.

        28 Deg has a limit of $1000 per item, and $5000 max for the policy in 12 months.
        Coles has a limit of $600 per item, and $2000 max in 12 months.

        They both also have lifetime limits, but they are pretty high.

  • CyberMurning on 17/09/2023 - 08:26

    I have grandfathered 28 degree now latitude, where can i check that i have this protection feature?

    • markis10 on 17/09/2023 - 08:39

      Under insurance in the online service centre

    • cheaptech20 on 12/05/2024 - 15:55

      Can you add it in now?

  • CyberMurning on 17/09/2023 - 08:42
    +1

    It applies to partial purchases too, which means it covers the popular trade-in deals going on for new phones.

    More detail info on this please? Never done it but interested on the zfold 5 trade in deal

    • Jimothy Wongingtons on 17/09/2023 - 08:52

      As far as I would know should work like a normal transaction - They ask you how much was spent on the card (which you may need to verify by way of invoice)

      Price difference to new lower price is paid out proportionally

      • CyberMurning on 17/09/2023 - 09:01

        but we spend very low amount initially (on the invoice) due to the trade in bonus and the trade in phone, how they will calculate/refund the differences?

        • Jimothy Wongingtons on 17/09/2023 - 09:13
          +1

          Idk how much it is but let’s say it’s 2k total invoice before any trade transaction
          Trade in 500
          Trade in bonus 500
          (Again idk what it is it’s just an example)

          You pay out of pocket 1000.

          Phone drops to $1800 at a retailer ($200 diff)
          As you only paid 50% out of pocket they should only be paying you $100 out

          I’ve never actually done part pay though - rather claim full benefit

        • Alley Cat on 17/09/2023 - 12:32

          It comes down to a few things:

          • How much do you get from gift card discounts?
          • How much are you betting on the price reduction in 12 months?

          Say you preorder an iPhone 15 for $1497 today.

          If you have the exact gc at 10% off to cover it, you save $1497x.1 = $149.7 today.

          If you put it on the card and it drops $200 in 12 months, you claim back $200 in 12 months.

          Assuming you have access to 5.5% interest compounding monthly (ING), $149.7 turns into $157.42 at the end of 11 months.

          And you have to collect gift card deals along the way to accumulate that much, dealing with cashback stuff and you aren’t guaranteed the exact amount most of the time. And your money is tied up in gift cards.

          Better off putting it on the card. For the trade-in credit, if you can, put it towards something less likely to drop in price, like services maybe, instead of products that depreciate fast.

  • Mokr on 17/09/2023 - 09:21
    +2

    I still rue the day I canceled it as it charged me 1 percent of balance

    • Alley Cat on 17/09/2023 - 12:18
      +1

      I remembered now I used to pay off the balance straightaway to avoid the charge. That’s why after all these years my account was still $70 in credit 😂

  • capslock janitor on 17/09/2023 - 12:39

    ye i got stung ~$8 this statement

    • John Kimble on 19/09/2023 - 07:35
      +1

      You can ask for a refund and they will probably give it to you 😂

      • capslock janitor on 19/09/2023 - 09:45
        +1

        I normally do when they used to have live chat pop up in OSC ages ago🤣

        Now they made it harder to get to Web chat?

      • capslock janitor on 06/10/2023 - 16:57

        smdh really

        Kanchan
        's avatar
        I am afraid we do not have access to do that you need to contact the Insurance team on 1800 800 230 M – F: 08.30AM – 05.00PM AEST

        worse than before!

        might be time to set directdebit

  • Go Cat on 26/12/2023 - 14:28

    Can you make a claim from ebay or Amazon stores? And say if you use PayPal or afterpay that is connected to your 28° card? Thanks!

    • 76F on 26/12/2023 - 14:52

      Yep, I have claimed in all those scenarios before.

  • G-rig on 15/05/2024 - 07:05

    I just noticed there is a new claim portal, underwritten by Hallmark Insurance.
    The old form submission page used to hang quite a bit but this seems better.
    Good to check and lodge any price drops with these current sales :).

      • G-rig on 18/05/2024 - 21:36

        Don't care as long as it works. They said to do that anyway but never bothered. The under
        Writer's may not have them, dunno.

  • Untalentedllama on 23/05/2024 - 17:12

    Strange, my price protection claim just got denied for a product where I used a trade in deal during the original purchase.

    The agent I spoke to said the trade in coupon lowered the price and doesn't count as a proportionate benefit. The original price is allegedly the price after trade in, not before. Taken it up as a dispute, will update as it develops!

    • Alley Cat on 23/05/2024 - 18:39
      +1

      Must be a noob agent. It would be original price minus trade in value, then divided by the original price, if I could read.

    • Untalentedllama on 31/05/2024 - 10:56

      Update: spoke with a member of complaints team and they said the intent of the policy for proportionate payments is for card with other forms of payment (eg. another card, cash, gift card) and trade in vouchers don't fall into that. To give credit though he was understanding of my view that trade in bonuses are reliant on me offering something of value, so ended up making ex gratia payment. Takeaway is be prepared to take it up for products you've bought with trade in bonuses, though we might be in for another rodeo with Hallmark being taken over by St Andrew's

    • bamzero on 24/05/2024 - 16:12

      Over on the whirlpool discussion they were saying some claims were being approved minutes later.

        • bamzero on 24/05/2024 - 16:52

          I put in a couple since the change, wasn't instant but was approved by next day and for the amount expected

          • sssx on 23/07/2024 - 10:15

            @bamzero: I recently had one approved within 30 minutes. I thought it was small enough they just auto approved, but then a few days later did another fairly small one and they wanted to see the invoice first (then approved quickly after I provided that).

  • leeroys_dad on 27/05/2024 - 22:32
    +1

    I've hit the 20k lifetime limit, so no longer have it 😭
    But my partner does 😂

    • purplelady on 27/06/2024 - 14:01

      LOLLLL you've used it well!

    • terlalu on 07/08/2024 - 14:31

      how does this happen? do they inform you that you've hit the limit before submitting a claim?

      • leeroys_dad on 07/08/2024 - 16:16
        +1

        Nope 😭 but I guess it's a good problem to have…

        They advise claim was rejected because I went over the limit within 12 month period. I challenged it (because that was completely wrong according to my records) and then they worked out they didn't really have a letter/automation for hitting the lifetime limit, and just sent the 12 month one rofl

        • CDG on 15/11/2024 - 15:15

          Claim rejected but doesnt mean your pp is cancel right? It will get refreash next year?

          How do they know you are over 20k lifetime limit if they didnt have a record?

          • bamzero on 15/11/2024 - 16:29
            +1

            @CDG: They have a record, he's just saying they don't have a formal notification for when hitting the lifetime limit and sent the incorrect 12 month period notification instead.

            Once you've made $20k of claims total across any of the protections (price, merchandise, stolen card) that's it, the policy is done.

  • petitejam on 31/05/2024 - 23:08
    +1

    Holy $hit, i actually have this from ages and have never used. reading the pds is actually really enlightening. anything over $10 within a year, lost stolen or damaged. I need to start using this :D thanks for the reminder!

  • purplelady on 27/06/2024 - 14:01

    How does this work with overseas purchase? I remember reading somewhere that this covers internationally

    • leeroys_dad on 27/06/2024 - 14:04

      It does. No difference to Aus purchases

  • xenoic on 02/07/2024 - 10:33

    Hey fellas, I have requested for a claim via Hallmark and they've denied it.

    They said I didn't have any records of purchasing the Price Protection Insurance and it's a separate insurance that I have to pay for it.

    I have had the card since Nov 2022 and have never made a claim. Can someone please help? thanks!

    • LeonardoTenInchy on 02/07/2024 - 11:41
      +2

      Price protection on the 28 Degrees hasn't been offered to new cardholders since late 2019. It's only currently active to cardholders that have opted in prior to it being removed.

  • Arty Marty on 04/07/2024 - 06:38

    Just wondering how it works with things like google store credit, bonuses etc..I can't get my head around this…
    ( hypothetical round numbers used in this example to make it easier to understand)

    • Google is selling a phone for $2000
    • I have $300 store credit in my google account from a previous purchase.
    • google is offering a $400 store credit as an early bird offer which will be paid into my google account 24hrs after phone ships
    • I'm a google one member that gets a % store credit on purchases made in the store paid to google account 24 hrs after phone ships.
    • note that google store credit expires after 12 months and is not transferable so is it "real money" anyway?
    So keeping all that in mind… Invoice from Google says :

    Phone $2000
    Store credit balance -$300
    Charged to 28degrees card $1700

    Early bird bonus $400
    Google one bonus $150
    Total bonus $550 will be credited to account 24hrs after phone ships.

    Ok… So 10 months later let's say the phone now sells for $1500 at jb-hifi

    What can I claim from 28degrees on purchase protection?

    I don't understand what parts of the original transaction count to what…

    How does the original $300 credit I had in my google account factor into it?

    How does the early bird credit factor in as it's part of the deal but paid after the purchase (and a store credit, not real money)

    How does the Google one credit factor in as it's a bonus from something else, paid after and also not real money as it expires if not used and can't be withdrawn

    (Keeping in mind that those two store credits are mentioned on invoice I think)

    • Alley Cat on 04/07/2024 - 10:09
      +1

      If I understand it correctly, the amount would be $1700/$2000x($2000-$1500). It’s how much you put on the card and how much the invoice says the total amount is that matters. No one should care about the expiry of the points and whatever bonuses you might get unless they are listed as line items on your invoice with a dollar amount next to them. Think of the difference between gift card and store credit. Gift cards can be considered as cash but store credit is pretty much dead fish.

    • Jetkuma on 04/07/2024 - 14:18

      I went a little bit too far with Google back in Nov 23.

      I purchased P8P from Google when it was full price $1799 (256GB one). I claimed price protection with 28degree for price differences I think $1377? After P8P delivered, I waited till last day of JB HiFi promotion for P8P and put in a price protection with Google to $1377.

      Overall, I purchased P8P for only for $955 and I received store credit of $179.9.
      $1799 - $844 = $955 - 179.90 = $775.1

      It is better you use full price with Google Store and just price protection it. You can use store credits for cases, pixel buds, or random stuffs they sell

  • amityaaron on 08/07/2024 - 15:16
    +1

    Anyone else loving thew new UI?

    SOO much easier to claim for multiple items, not having to enter the same details in over and over again.

    • bamzero on 08/07/2024 - 16:23

      Not the emails they send though, there is so much unnecessary junk in it that it is too big for Gmail so is always clipped and have to open in new window.

      • sssx on 23/07/2024 - 10:18

        Is that what it is! The emails always look small in length to me but always clipped, weirdly.

        I wish they emailed a summary of what you lodged. It used to but stopped ages ago.

        • bamzero on 23/07/2024 - 11:16

          Yeh it's full of junk CSS that doesn't do anything.

  • bamzero on 07/08/2024 - 16:20
    +1

    All the more reason to make more use of your PP. As of 17/9 there's going to be a $8/month fee for the card (regardless of PP)

    If you don't have PP seems like a good time to cancel the card, unless you spend $1000 per month anyway as you can get back the fee with a $10 gift card.

    • leeroys_dad on 07/08/2024 - 16:50

      Good find! Where did you hear about this?

      • bamzero on 07/08/2024 - 17:45

        Some people over on Whirlpool. have started getting the email about it.

    • Alley Cat on 07/08/2024 - 18:34

      Just got the email. $8 is a bit excessive, is it not? Guess I’ll have to cancel. No more stupid AliExpress impulse buys, probably a very good thing.

      • bamzero on 07/08/2024 - 18:39

        If you've still got PP, you should be able to claim more than $96 worth in a year though?

        • Alley Cat on 07/08/2024 - 18:55

          My gadget purchases have gone down significantly since covid. I think tech has matured enough now that I only need to upgrade once a decade or so. That is until the next gen AI devices normalises. I have noticed that the warranty on most things are only one year now too, even pushing for the ACL, it stops me from buying crap.

          • bamzero on 10/08/2024 - 12:09

            @Alley Cat: Not just gadgets though, clothing, shoes, car parts.. whatever else. Plus the merchandise protection, 12 months to lose or damage it or if it's stolen is pretty good..

  • talismansa on 10/08/2024 - 09:49

    So how I know if I have this on my card? I've had 28 degrees for well over 10 years.

    • bamzero on 10/08/2024 - 12:11

      You had to apply for it. If you have had a statement balance over $0 you would have had a 1% shoppers protection charge added, plus they would periodically send out emails reminding you to use it.

      • talismansa on 11/08/2024 - 07:55

        Oh. So I'm guessing it's too late to apply for it?

        • bamzero on 11/08/2024 - 12:41

          Unfortunately they stopped taking on new policies years ago.

  • Wally23 on 05/10/2024 - 21:29

    I have the grand fathered price protection and have used it heaps, saved $1000's so far.
    One thing i havent tried or know the answer to, is the additional card holder also covered for the price protection?
    I'm assuming they are because its the same account/bill. Support desk isn't open till Monday. Anyone know?

    • 76F on 06/10/2024 - 07:39
      +1

      Have successfully claimed for additional cardholder.

      • Wally23 on 06/10/2024 - 15:39

        Ok. Thanks

    • Tapori on 11/11/2024 - 00:07

      Does the shoppers protection need to be activated? Is there a minimum price difference before they can approve? Any excess?

      • bamzero on 11/11/2024 - 00:51

        The policy yes, no and no. But it's no longer offered.

        • Tapori on 11/11/2024 - 07:56

          That's a bummer, with an introduction of $8 monthly fees, 28 degree is starting to look less attractive, are there any competitive cards offering similar benefits?

  • CDG on 15/11/2024 - 14:51

    so is $5k per annual and 20k for life right?

    • bamzero on 15/11/2024 - 15:38

      For price protection yep, $5k per rolling 12 months though not calendar year. $1k per item

      • CDG on 15/11/2024 - 15:44

        Thanks! I just wounder how would they know how much we have claimed.!!

        • bamzero on 15/11/2024 - 16:02
          +1

          Don't worry, they keep track. Your can contact them to find out how much is left if you don't track it yourself.

          A few ppl have hit the 20k limit too and been notified when trying to claim.

          • CDG on 20/11/2024 - 21:36

            @bamzero: DO people just claim the $200 without providing support? ( you can make it up) ?

            • bamzero on 20/11/2024 - 21:45

              @CDG: No idea, not me anyway.

              They may still ask for proof even if under $200.

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