I Think Temu Scammed Me

I recently bought a set of 4 Tesla wheel covers off Temu for about $250

I received a package within a week but for only 1 wheel cover. I raised a case with Temu and they state that the item was shipped and received. I said the issue is that you shipped 1 whereas the item was a set of 4

They said they have a video of the warehouse packing it but can’t send the video to me for privacy reasons. I asked if the video shows them packing 1 or 4 covers and they said they can’t release that information.

Since then they’ve gone quiet even though I’ve updated the case numerous times asking for it to be escalated.

Anyone been in this situation with Temu and have any ideas?

They don’t have a phone number. They said I can do a return but I’m going to assume they’ll reject my return since I’m only sending 1 instead of 4 pieces.

Update 1: not much to report. Provided Temu the weight, package size, photos and nothing is happening. They’ve told me it’s been escalated to a supervisor but they have too many cases to review so there’s no ETA on when I’d get a reply.

Update 2: 7 days on and Temu has agreed to give me a full refund, but states that it may take up to 30 days to process. Set you calendars boys and girls!

Final update:
Refund has been received. I've gone and cancelled Temu and Afterpay accounts as well. Hope this was a fun thread for everyone!

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Comments

  • Update 2: 7 days on and Temu has agreed to give me a full refund, but states that it may take up to 30 days to process.

    Now reading back through the comments and laugh xD

  • Always use PayPal. I recently bought pizza from Domino's which was inedible. Called up the store and the manager said he can only give store credit. Did a dispute through PayPal and the money was back in my account within a week

    • How was it inedible? Curious

  • Haha! good laugh. Badly rated item from a badly rated seller.

    As always, when using a marketplace site - do your due diligence before purchasing.

    Others mentioned receiving four wheels the same which… defeats the point of aerodynamic wheels.

  • dodgy ass site selling garbage

    • like a billionaire!!!!!!!

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