Received this email from Coles. How different it is to claim from Allianz compared to Latitude? Are you impacted by this change?
There are important changes to the complimentary insurances available with your Coles Platinum Mastercard® credit card account. There is an updated policy booklet, known as the Coles Platinum Mastercard® Complimentary Insurance Policy Information Booklet (Policy Information Booklet) and from 1 November 2023 this booklet replaces the Coles Platinum Mastercard® Complimentary Insurance Terms and Conditions as amended by Changes to your Coles Platinum Mastercard® Complimentary Insurance Terms and Conditions effective 15 July 2023 (Prior Policy).
We have extended the time for making a claim under the Prior Policy. If you have a claim under the Prior Policy for events which occurred on or before 31 October 2023 you have until 31 January 2024 to make that claim, see the details below.
It is important that you read the Policy Information Booklet for full details of the complimentary insurance covers available from 1 November 2023 and understand these changes as they impact the benefits that may be available to you, the maximum benefit limits applicable and the excess amounts on claims. The Policy Information Booklet is available here .
What are the changes?
Changes have been made to eligibility requirements and the level of cover you might be entitled to. There have also been changes to other provisions in the Policy Information Booklet, many of which amend the wording with the aim of making the information easier to read. Please read the Policy Information for full details.
The updates include:
• Events-based cover Claims under the prior policy: The cover in the Prior Policy applies to claims made on or after 15 July 2023. The cover in the new Policy Information Booklet applies to events occurring on or after 1 November 2023. If you have an eligible claim under the Prior Policy in relation to events that occurred on or before 31 October 2023 but have not yet made a claim, Allianz Global Assistance will honour any claims made until 31 January 2024 under the Prior Policy. To make a claim under the Prior Policy go to www.travelclaims.com.au or access the claims form at https://claims.agaassistance.com.au/.
• Transit Accident Insurance is removed and is no longer offered.
• Purchase Cover Insurance is replaced with Purchase Protection Insurance and is available to all eligible Coles Mastercard® cardholders.
• The definition of 'covered item' is updated.
• The benefit limit has changed to the purchase price charged to card account except for jewellery, watches and new works of art which are limited to $5,000 per claim. The maximum total limit for all claims in any twelve (12) consecutive month period is $200,000 per card account.
• The maximum period of cover is 90 consecutive days.
• There is no excess payable for this cover.
• Extended Warranty Insurance is available for all eligible Coles Mastercard® cardholders.
• The benefit limit has changed to the purchase price charged to card account limited to $10,000 per covered item up to a maximum total limit of $40,000 per card account in any 12 month period.
• There is no excess is payable for this cover.
• Termination or variation of cover: we have clarified when and how we will give notice to accountholders when the Group Policy is terminated or changed.
• Claims: there are changes to making a claim (see the section titled 'Claims').
What you need to do
The above is a summary only. It's important that you read the Policy Information Booklet carefully as it contains all the changes including eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits that apply. Ensure you keep a copy for your records.
The changes will automatically apply from 1 November 2023. Please consider if you have an eligible claim to make under the Prior Policy before 31 January 2024.
Find out more
If you have any questions about this document or how the changes apply to you, please contact Allianz Global Assistance on 1800 072 791 (within Australia) or by email to [email protected].
Customer Support Team
Coles Mastercard
Does this mean the old account cover plus (which is separate, paid product if you have a balance outstanding) - discontinues? I haven't gotten any comms from latitude or Coles about this :D