Is It Just My Local Woolies or Everyones Like This

jizmo on 02/09/2023 - 19:51

If you want to pay cash for a few items, maybe behind 3 people with a few items each, it will take 10-20 minutes to get served. There will be staff members talking to each other that couldn't give a rats ass about getting on the till and helping out.
The other day, I'm waiting at the smokes and phones part to pay cash for groceries. After 5 minutes still not one staff is there at the counter, people wanting smokes are lined up and end up leaving taking their business somewhere else.
Then some idiot in a green uniform says to me, go stand over behind that trolley counter and get served. Finally, they run my stuff through and over charge me on higher priced fruit and they never want to give you a receipt.
Last time I said" You just ripped me off on the fruit, how will I know if you ripped me on something else without the receipt"

They just don't seem to care about how long you wait, they never want to give you a receipt, and they're always hitting you up for a donation, and or trying to sneak it on the transaction if you're paying by card.
Is your supermarket like this?

Food & Grocery

Related Stores

Woolworths
Woolworths

Comments

    • Aleigh123 on 04/09/2023 - 22:14

      Cash machines simply cost more maintain. And I am of the opinion that Woolworths doesn't care about customers, just as long as their profits continue to increase. For example, since just a few years ago, some stores (might be some metro stores actually) don't even have cash at all. They're card only, and tough luck if you pay by cash only.

  • ihbh on 03/09/2023 - 08:39

    The big Coles at my local never has staffing problems.

    There are usually staffing problems with the smaller Coles, Metro Woolworths, both Aldis.

    • Aleigh123 on 04/09/2023 - 22:06

      No idea about the other stores, but Woolworths is not having a staffing problem. Woolworths Supermarkets as a whole is actively trying to reduce the hours that store and department managers have to assign shifts. This creates what appears to be a staffing problem, but in reality it's because Woolworths is busy trying to see how much more money they can make on top of the money they've already made.

  • Kayrhcp on 03/09/2023 - 08:53
    +20

    I just want to throw a perspective into the mix. Woolies may be a shit place for service for some people, but I was a checkout operator for 7 years and it was the most depressing, bleak job I have ever had. The managers are (profanity) and the work is scanning thousands of items while having the same 60 second conversation with hundreds of strangers back-to-back so you can’t even just zone out and chill.

    Don’t take it out on the workers please.

    • netjock on 03/09/2023 - 10:28
      +1

      I worked in call centre for 2 years during uni talking about the same thing. I can feel your pain having to face customers. At least when our ones got aggressive you could terminate the call.

    • peteru on 03/09/2023 - 23:34
      +5

      When I was a teenager I used to work at Coles. Back in those days, we actually had two people at each checkout. One would operate the register and slide the groceries to the next person who would pack customers bags. Both jobs would require a fair amount of concentration to get done right. Back in those days, packing bags actually required training and skills. There was no way that someone working at Coles in the '80s or even '90s would have placed a loaf of white bread at the bottom of the bag, then stack freshly packed salmon on top and squash it down with a 2kg bag of sugar and two tins of coconut cream. Yet, that's to be expected at Woolies now. The staff are not trained adequately and if they are, then most don't give a toss. Back in the olden days, it was accepted by customers and staff alike that the "conversations" were just a ritual exchange of pleasantries while everyone went about doing their job as efficiently as they could. For extended chats, the customers would wheel their trolleys a few doors down and congregate in the mall.

      To this day, I understand that the person operating the register has to concentrate on the job. You start the process by a 10-20 second acknowledgement of each other (the usual hello), then you let the staff member do their job without bothering them and at the end you say thank you. If you notice that they took care to pack your groceries sensibly, you compliment them on job well done and perhaps specifically point out the thing they did right. If they look like they don't know what they are doing as they are packing, you gently guide them towards the outcome you want. For example, "could you please put the cold items into those two bags if they fit, and maybe use that third one if there are more". Of course, you also need to be mindful about how you arrange your things in the conveyor belt so the staff can do a great job.

      And I totally agree that you absolutely avoid venting any frustrations you have at the staff that are serving you at the time. They all wear name badges. If you feel like that a particular staff member did poorly, you take note of the name and give the store specific feedback. I sometimes also go into a bit of effort to let the store know when one of their staff performed better than everyone else around them. At the very least, that should go some way towards making sure that the people who are truly helpful continue to be employed.

  • BatsRule on 03/09/2023 - 09:09
    +1

    Don't give up. Keep paying cash. 💵
    https://youtu.be/tIr9GfCtd9U?si=BbhDyJH5dLFAXotK

  • branners on 03/09/2023 - 09:23
    -1

    There is such a difference between the good and bad Woollies.
    My nearest store is in huge need of an update, it looks like it has not been changed in decade. But there are no self-serve (sorry, assisted) checkouts and the staff could not be more helpful. They have good markdowns mid-morning as well. Swings and roundabouts, I guess

    • smalltime0 on 04/09/2023 - 16:50

      Thats sometimes not Woolies being slow to act, rather it is whoever the building is owned by taking their sweet time to approve planned changes.
      When I worked there, the one I worked at needed new wiring done in the roof, the issue was that the outside of the roof needed some fairly major repair work (it leaked all the time, for example). The ownership had changed, and the new owners were accusing Woolworths as having done shoddy repair work - like they'd spend money getting some rando up there with a silicon gun.
      People that didn't shop their frequently would often comment that they hadn't seen a Woolies in that configuration/colour scheme for more than 15 yrs (in our case since Woolworths took over Action).

  • Protractor on 03/09/2023 - 09:32
    -4

    Pretend to film the lazy 'quiet quitters; with your phone if someone approaches, say you want to be served ,you are sick of their sloth behaviour. If not film them for real and upload it to a Current Affair. BTW every store is different. I find generally where there are lazy staff, the boss is an AH nobody likes.

  • netjock on 03/09/2023 - 10:29
    +1

    Supermarket duopoly has us cornered pretty much. They got number crunchers figuring out the bulk to their market where they can rip the most money from. You might just be an outlier. Luckily have enough alternatives so I shuffle the bucks around.

  • cwangv on 03/09/2023 - 11:16
    +1

    What are you going to do about it? Nothing.

  • patrick321 on 03/09/2023 - 12:59
    +2

    Welcome to the 2020's it's not just Woolies.

  • DingoBilly on 03/09/2023 - 13:08
    +3

    No offence OP, but if this is your local woolies maybe they know who you are and are avoiding you on purpose. You don't sound very pleasant to deal with.

    But to answer your question directly, no - I've been to many different locations and it's usually good service. Have never had or heard of anything similar to your experience.

    • iLikeSales on 03/09/2023 - 23:12

      This is true LMAO. Most of the staff talk and talk about customers especially and when we saw a karen we name and shame them and if they come in we tell other workers to avoid or get them out the store asap. no small talk. just no emotion and quick serve out the door. Well at least what my classmates say.

      I wish working in retail for at least one year was mandatory. Want everyone to experience a karen moment just to see what they would do.

  • peteru on 03/09/2023 - 13:24
    +3

    The Northbridge Woolworths has gone down the drain in terms of customer service over the years. They closed the butcher completely and you can't get counter service at the deli if you go shopping in the evening, as they have packed up for the day. If you are shopping after 8pm, which for working parents with young kids is about the only time you can get it done, getting someone to open up a serviced check out is an ordeal.

    Last week I had a shopping trolley full to the brim. Several hundred dollars worth of groceries. It was about 9:20pm - 40 minutes before closing time. All the serviced checkout lanes were closed, so I asked the staff to open one up. They told me to use self-service checkouts. I said no way I'm doing that with a full trolley. Their response was sorry, that's the only open checkouts. I went to see someone else at the service desk and he said that all the other registers are closed and only the self-service checkouts are in operation. I told him that there is no way I'm using one of the tiny self-serve counters to do a whole trolley of goods by myself. I was about to walk off in disgust, but then a young helpful girl came out of nowhere and said she'd open up the register, and help me.

    This is not the first time I had trouble with getting service at Woolies. I now started shopping a lot more at Coles and never had any issues with service there.

    With the way Woolies are going lately, they can get stuffed. I'll spend my money elsewhere.

    • [Deactivated] on 03/09/2023 - 13:34
      -6

      Last week I had a shopping trolley full to the brim. Several hundred dollars worth of groceries. It was about 9:20pm - 40 minutes before closing time.

      You are a retail worker's worst nightmare

      • nosey on 03/09/2023 - 22:34
        +3

        No hes not. He had a trolley full of food and needs it scanned/bagged. Self serve areas are a pain in the ass for more than a few items (with all the weight/space issues that need an Assistance from Operator every few items).

        And 40mins before close is way too soon to have all tills counted and shut down.

        If a checkout wasn't opened for me in this scenario, I would have left it and walked out and I'm actually a fairly chill person.

        • [Deactivated] on 03/09/2023 - 22:50
          -5

          If a checkout wasn't opened for me in this scenario, I would have left it and walked out and I'm actually a fairly chill person.

          I think not 'cause I've seen that same sentence repeated here ad nauseam. It's like some folks like to channel their inner karen when they're meek & mild otherwise. You don't waste time on an OTT grocery shop to walk out without your items.

          I'm guessing some strictly online shoppers only appear to be living a dream if they should step inside an actual store…..right ?!?

        • Aleigh123 on 04/09/2023 - 22:26

          At the store I worked at, it's standard for checkouts to be closed. At that time of day (usually an hour or two before closing), there are usually only three people left in frontend. So you have one for express checkouts, one for self checkout, and the last one will probably be a supervisor who has tasks they need to get done so they'll be very reluctant to help.

          I'm not saying I like it, I actually hate it. It's not uncommon for some people to come with full trolleys when we effectively only have two staff left and really the most I'd be able to do in that situation is to check out the stuff for them in the self checkout (if that's where I am), or somehow do it in the express checkout.

          • nosey on 05/09/2023 - 08:14

            @Aleigh123: Thanks for your response. Yeah no anger from me towards staff. It is always a result of management and their poor processes. Someone has done the maths and decided this works for them :/

      • peteru on 04/09/2023 - 04:48
        +3

        You are a retail worker's worst nightmare

        Only for those lazy f's that don't seem to understand what customer service is, or what they are being paid to do.

        It's quite simple. Businesses employ retail staff so that customers spend as much money as possible at their establishment. It's the retail staff's primary objective to ensure that the customer is satisfied, spends a load of money and comes back to do it again, because the customer (in an ideal scenario) enjoyed spending that money, or at the very least, is willing to come back and spend again.

        If you are employing staff whose primary objective is to watch the clock and to knock off 5 minutes early and the most important thing on their agenda is to get all those "f-ing customers" out of the store 15 minutes before closing time, then you are employing the wrong staff and have bad corporate culture (or at least bad management in a particular store).

        I'd go as far as specifically singling out Northbridge in NSW as having an issue with this. It has not been an isolated incident for me and I have given Woolworths specific feedback on this on multiple occasions that has not been actioned (or at least has not resulted in any perceivable changes).

        Could I give enough of a hoot to continue escalating this up the Woolies chain of command? Heck no. They had multiple chances. It's easier for me to get a FlyBuys card and start shopping at Coles. Extra 5 minutes drive each way, but at least I get service at the deli, they still have a butcher and there are never any issues with getting someone to operate a checkout. And they all do it with a smile! Added bonus, the Coles parking is under ground, so I never have to pack the shopping into the car in the rain.

        • [Deactivated] on 04/09/2023 - 11:56
          -1

          Too many words. I swear some of you text blockers must be my colleagues - my eyes glaze over when I get your emails too.

          Coles parking is under ground

          I also choose my shopping centres based upon whether parking is available under cover.

          • nosey on 04/09/2023 - 18:53

            @[Deactivated]: Its a legit convenience. I also choose my shopping experiences based off free or not car parking.

            • [Deactivated] on 05/09/2023 - 15:04

              @nosey: I know which is why I concurred yet got down-voted.

              I do not like paying for parking.

  • [Deactivated] on 03/09/2023 - 13:58
    +4

    It's most probably not them, from the way you write it seems clear that you need to self-reflect and better your attitude.

    • iLikeSales on 03/09/2023 - 23:14
      +1

      Also probably staff avoiding him as well. Staff always talk esp if you're a karen.

  • kaleidoscope on 03/09/2023 - 15:53
    -1

    its been mostly okay for me staff wise… what i dont like are the karens filling up carts to the brim and queuing up on 12 items or less lane and staff are not asking them to move to other queues

    • BartholemewH on 03/09/2023 - 22:50
      +2

      Because they know there aren't enough checkouts for those with full shops. Once upon a time they would have been told, ba k I nthe glory days of manned checkouts.

      • [Deactivated] on 03/09/2023 - 22:55

        Is this in the wild west days when a gas station attendant also filled your car with petrol?

        You sound like you're one of the silent generation, with your bank passbook and all.

        • BartholemewH on 03/09/2023 - 22:57

          There is a fuel station 100 metres from my house that has attendants. It's absolutely flat out with customers.

          I'm Gen Y.

          It's OK to feed people shit, that's how it goes these days, just don't tell them it's ice-cream.

          • [Deactivated] on 03/09/2023 - 23:02

            @BartholemewH: That's marvellous! Do you tip them in shillings or a threepence?

            I'm not sure about your little saying there …. sounds like the food authority should be notified.

            • BartholemewH on 03/09/2023 - 23:04
              +1

              @[Deactivated]: I don't get it, do you really get off on bagging your own groceries like a peasant? What do you get out of it?

              • [Deactivated] on 03/09/2023 - 23:05

                @BartholemewH: Ahhhh …. you're of Euro stock …figures.

                • BartholemewH on 03/09/2023 - 23:08

                  @[Deactivated]: Insightful. Tell me more.

                  • [Deactivated] on 03/09/2023 - 23:09

                    @BartholemewH: Former iron curtain

                    • BartholemewH on 03/09/2023 - 23:12
                      +2

                      @[Deactivated]: Wrong. Nice try though. I'll stick to valuing customer service, you stick to doing it yourself and thanking multinationals for the opportunity.

                      • [Deactivated] on 03/09/2023 - 23:13

                        @BartholemewH: I'm so right & you know it !

                        Also, scanning & bagging your own groceries ain't gonna kill ya.

                        • BartholemewH on 03/09/2023 - 23:18

                          @[Deactivated]: I have 0% 'Iron Curtain' ancestry. As for bagging groceries, it depends, our shop is $500 plus per week. What a time to be alive.

                          • [Deactivated] on 03/09/2023 - 23:19

                            @BartholemewH: $500 grocery shop = ~10 items. So, what is the issue re: quick self serve?

                            • peteru on 04/09/2023 - 00:00

                              @[Deactivated]:

                              $500 grocery shop = ~10 items. So, what is the issue re: quick self serve?

                              Reality check in isle 5.

                              Not everyone's grocery shop consists of 10 x $50 gift cards. Could you even do self service checkout for those?

                              • [Deactivated] on 04/09/2023 - 11:37

                                @peteru: lol - how is $50 even a denomination for a gift card these days?

        • terrys on 04/09/2023 - 09:51

          I'm one of the generation that wonders why my banking is charged for when interest used to be offered on the manually entered and consolidated "passbook" accounts now that the banks are closing branches and doing everything through an ATM - that you supply, maintain, pay the data charges for and take full responsibility for storing and upgrading, just in case one of the external entities that have access to it for your diary, accounts, appointment book, shopping and calendar are acting not in your best interests sufficiently blatantly to attract the attention of Apple or Google to force a security update.

      • kaleidoscope on 04/09/2023 - 08:15

        not sure what you mean, not talking about self checkouts … the express checkouts at woolies is manned. its usually where people buy their smokes from outside the shop

  • xers on 03/09/2023 - 17:48
    +7

    From all his replies here, OP sounds like a real piece of work.

    • kiriakoz on 04/09/2023 - 20:42
      -1

      Seems like a real rock spider imo. No big deal, just make sure you're wearing your chastity belt when you're approaching him and if you drop something, don't bother bending over to retrieve it, just consider it a write off.

  • Worf on 03/09/2023 - 19:26
    +3

    I generally have positive experiences at my woollies. Mixed age range of staff, good spread of maturity and fast young folk. Heaps of staff running around packing various click and collects, but they do a good job of keeping out of everyone’s way

    • peteru on 04/09/2023 - 05:16
      -1

      Staff performance is very much at an individual level. It is not possible to the have a reliable stereotype based on age, nationality, gender or any other factor.

      I could easily pick two staff over the age of 50 in the same store, one who takes pride in what they do, ensures that they get the right price for every item and packs bags in a sensible way. The other goes at half the speed, gets a quarter of the fruit and veg wrong (can't tell the difference between roma and truss tomatoes or parsnips and carrots) and just piles groceries in the bags in random order. Like putting ripe avocados at the bottom of a bag, then packets of beef mince on top, but sideways, so that the sharp edges of the plastic boxes turn the avocados half way to guacamole by the time you get it home.

      Deli staff not putting the sliced turkey inside the plastic bag, but instead placing it between two bags, then wrapping the whole thing in a sheet of paper. When you go in the fridge the next day, you notice a soggy paper blob in the fridge and half your turkey slices have dried out at the edges.

      Or the 18 year old in (probably) her first job, meticulously packing bags like a tetris champion, yet managing to keep all the bags perfectly balanced for weight, while the 20 year old next to her goes at snail's pace and manages to repeatedly drop customers groceries on the floor instead of placing them in the bag!

      Over time, you learn which operators to avoid, if there is a choice. I'd much rather wait in a longer queue for extra few minutes than get home with 10%+ of my shopping somehow damaged by careless staff.

      I've grown so accustomed to this situation at my Woolies that I took this as normal. Recently I switched to shopping at Coles and so far I have not had any unpleasant experiences over about half a dozen big shops and a few more smaller ones. Maybe it's not a Woolies vs Coles thing, maybe it's down to individual store management. Either way, for me the net result is that Coles now gets the money that Woolies used to get.

      • nosey on 04/09/2023 - 18:59

        Ive switched to Coles as well. Still check both for the weekly discounts but Coles in my area overall has better lighting, prices and fresher fruit/veg. Eg half price chocolate at moment at Coles is $2.25. Woolworths same choc, buy 3 for $12.

  • Chewy2221 on 03/09/2023 - 20:28
    -1

    I complained to the customer care web site about my local supermarket (Coles). To my great surprise they actually acted promptly on my criticism. Complain to the Woolworths "head office". The local manager will probably get an ass kicking. Good luck

  • Spootage on 03/09/2023 - 20:38
    -2

    OK Boomer. You sound just like my dad. I don’t think I’ve touched cash in years. Plus I’ve never seen a supermarket that doesn’t have some cash accepting self serve checkouts.

    • kaleidoscope on 04/09/2023 - 08:07

      Plus I’ve never seen a supermarket that doesn’t have some cash accepting self serve checkouts.

      ever been to aldi ?

      • Spootage on 04/09/2023 - 13:02

        Once. Didn't like it. Seemed to have much less selection and all weird brands.

    • infinite on 05/09/2023 - 23:08

      When was the last time you unmasked and left your basement ?

  • airtime on 04/09/2023 - 08:25

    In my opinion, Woolworths supermarkets seem to have a workplace culture issue. While there are some good performers, my most common experience is of bad customer service. However, the general up-keep of the stores I visit is good. Shelves are stocked, store is clean, goods approaching end of date are removed or tagged for cheaper sale. So that side of business seems to operate well. Its just customer service which is generally poor.

    They act disinterested when you have a query, ignore changing demand at serviced and self-service checkouts, treat everyone by default with suspicion and distrust.

    My most regular store usually has only 1 full-service checkout staffed. It seems an obvious tactic to force customers to use the self-service checkouts. The issue with self-service is they also only have 1 staff member to assist staff, when 2 would be much more efficient and help keep customers moving through. I would love to be greeted at self-service with a smile and hello but that only happens approximately once every 20 visits (guesstimate). The common experience is to be frowned at if you attempt eye contact with a smile :-) or for them to quickly look away. I get it is a low paying job, but Woolworths should understand the value of good customer service and reward staff appropriately for it. It makes a huge difference to customer experience.

    Another issue I have with self-service is the assumption everyone is a thief. While the supervising staff don't seem to be motivated to be friendly or attentive for customer issues, they are very attentive you are scanning items correctly. My local also has at least 1 security officer standing at the self-service exit. It feels a little over the top. Workplace culture and motivation from management seems to prioritise monitoring for theft over providing good service to paying customers. The strange thing about this approach is that staff are trained not to stop thieves - so why put so much effort into making your honest customers uncomfortable when you will do nothing to stop an actual thief leaving the store?

    I've witnessed staff arguing with customers over scanning issues - assuming the customer is trying to steal something. If they were an actual thief, they would have walked out and wouldn't be trying to reason with the staff member.

    At my local about one third of the self-service checkouts accept and dispense cash. I've also never have to wait more than a couple of minutes to get to a checkout. Its unusual for the wait to be longer than that.

    • infinite on 05/09/2023 - 23:11

      However, the general up-keep of the stores I visit is good. Shelves are stocked, store is clean

      That's because those things are done by third parties, brand rep's and contractors, not the Woolies slobs.

      Customer service is all on the Woolies staff and that is a complete and utter failure.

  • sheepzpal on 04/09/2023 - 08:56

    So many Boomers and Generation X

  • coffeeinmyveins on 04/09/2023 - 09:26
    +1

    staff members talking to each other that couldn't give a rats ass about getting on the till and helping out.

    The other day, I'm waiting at the smokes and phones part to pay cash for groceries

    Then some idiot in a green uniform

    over charge me on higher priced fruit and they never want to give you a receipt.
    Last time I said" You just ripped me off on the fruit, how will I know if you ripped me on something else without the receipt"

    Holy hell you sound like the worst person. Are you ok or are you just naturally a grumpy person?

    You attract what you put out. You're referring to people as "some idiot" and "you just ripped me off" as if they're out to get YOU. you probably go into every conversation heated and argumentative which doesn't help.

    Is your supermarket like this?

    No but I'm glad my local people aren't like you

    What's the obsession with cash? Cash is cumbersome and frankly, out dated for day to day activities. Why can't you just use card, or is it because then you wouldn't be able to post rants like this?

  • ripesashimi on 04/09/2023 - 09:43
    +2

    We all hate Woolies but their workers deserve better and you sound like their worst nightmare.

    • infinite on 05/09/2023 - 23:12

      I'd argue the Woolies staff don't even deserve what they get as it is. The clowns are way overpaid for the standard of service being delivered - or more often than not, not being delivered at all.

  • smartazz104 on 04/09/2023 - 10:40
    +1

    Weird, usually the staff member will go to the smokes counter and leave people waiting at the checkout…

  • KBZ on 04/09/2023 - 16:58
    +1

    I'm with OP on this, definitely feeling the attitude of the staff at my local woolies.
    You would have thought I disturbed them from surgery with the exasperated sighs and attitude, when I asked them for help at the self checkout cause their system thought I was shoplifting or doesn't pick up weights of items etc.

  • brad1-8tsi on 04/09/2023 - 17:29

    never had that issue

  • RobbieBeGood on 04/09/2023 - 18:56
    +1

    Same sentiments here, our local has there loss-prevention measures dialled up to a 100. Self service checkouts a nightmare to use, keep having to ask attendant to intervene

    • infinite on 05/09/2023 - 23:15
      +1

      The irony is that everyone doing the right thing is getting boned at the service checkouts, while their staff and security do nothing and couldn't care less while all the usual type's are shoplifting in broad daylight to the magnitude of entire trolleys worth of stuff right out the store.

  • Kegsta on 04/09/2023 - 23:53
    +1

    What kind of ozbargainer who shops at Woolies doesn't just Woolies gift vouchers loaded onto the app for 4% off?

  • koplik8 on 05/09/2023 - 14:53
    +1

    Like +1
    Customer service everywhere has gone down the drain. Really, it's not hard to be POLITE and acknowledge a customer. Remember they help pay your wages.

    • kerfuffle on 05/09/2023 - 14:58
      +1

      It sounds like the OP wasn't polite as well going by their commentary here.

      • Protractor on 05/09/2023 - 18:21
        +1

        The rise in rude entitled,impatient customers combined with the rapid change in Strayas social structures means there are more rude customers and more AH employees as well.
        We aint as important as we think we are.

        • koplik8 on 06/09/2023 - 10:54

          I absolutely agree. It is the I want it and I want it now mentality. I've noticed a lot more now that staff in retail don't smile a lot. I dunno if Covid has changed that maybe. Maybe it's just a Darwin thing

    • infinite on 05/09/2023 - 23:16
      +2

      A good chunk of the staff at our local Woolies don't even speak enough English to be capable of having a conversation, even if they could be bothered putting in the effort.

  • Mumbles on 05/09/2023 - 17:02
    -1

    Just vote with your feet. I rotate through Aldi, Costco, Coles, WW, IGA.

    Aldi, Costco and IGA love dealing in Cash and rarely have self checkouts.

    When I encounter repeatedly consistent bad service I've dropped the supermarket from my rotation. I once stopped going to my local Coles for more than 12 months and then started receiving email surveys for every single Coles shop.

    I wrote an online complaint to Aldi providing honest feedback regarding a specific staff member who was consistently racial profiling me for bag checks. That person was a manager for 3 years and was soon removed and more diverse staff were rapidly hired.

    Vote with your feet and reward better businesses. From my experience each of my local supermarkets goes through months of poor service. A lot of it is organisational culture or systemic reasons (eg. pay, training, hours worked, sloppy recruitment, management, etc).

    • Protractor on 05/09/2023 - 18:18
      -1

      Good for you.
      Given the staff member was clearly a racist, name their 'nationailty' so we can see if there's any nationalities that are serial offenders, and also keep an eye out for them elsewhere

    • infinite on 05/09/2023 - 23:18

      That person was a manager for 3 years and was soon removed and more diverse staff were rapidly hired.

      Reddit's leaking again !

  • Central Intelligence on 05/09/2023 - 18:38

    My local one accidently pressed the donate button whilst helping me at the self-checkout and would not refund the donation…

    If you are on the last items that do not fit in the bay, they do the manual scanning and then they tap through the screen all the way until you pay… That is inappropriate if you ask me, especially if they donate on your behalf…

    That is the closest I have come to getting upset at the level of service.

  • Drakesy on 05/09/2023 - 18:41

    Maybe give up the side hustle and ask your clients to do direct bank transfer?

    Minimises the money laundering requirement…

  • nephilim on 06/09/2023 - 11:03

    Mine does it too, I'm guessing manager decides this?

    "We get 170 customers from 10am-11am, each spending a average of 76 dollars, I better close all the checkouts, make the ones wearing sda hats restack pallets and get 2 to monitor the self service area, oh and get 5 to walk back and forth meaninglessly near the empty checkouts"

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