[VIC] Anyone Heard of Smart User Aircon Rebate

Hey, wondering why I can't find any reference for this in OzBargain or any other forum.

Got an offer from Smart User to install 3 multi split system (7, 5 and 3kw) for 2999 installed. They claim the product itself is free (from rebate) and the 3 grand is basically the installation cost (seems cheap for 3 aircon). While I got a few quotes to install 7kw split system can get up to 850-1k for standard back to back (just installations)

The aircon is branded as their own Smart User aircon but manufactured by TCL & has 5 year product & installation warranty.

The requirement is just single story house + have existing gas ducted heating.

Company wise I saw a lot of boot of Smart User around shopping centre, but google review seems to be mixed review.

Anyone have any experience dealing with them?

Comments

  • I run a the 5kw in my master and its fine, no idea how efficient the whole system is, but i dont really trust anything they told us, the units are really noisy, I had one of the cheapest no name brands 15 years ago in my old place and I cant tell any difference, they squeak and rattle and you can hear the gas noises from the indoor units, even on the lowest fan speed and the remote is exactly the same, really terrible. I guess for the price its ok if you need 3 units, i find the main one is enough for my 3 bedroom house and id rather sleep with the fan on then leave the one in my room on. as for the outdoor unit lets just say you want it placed where your not going to see it as its massive, blows a tonne of hot air out of it and its defiantly noisy, i have it outside my office window and cant leave the window open as its just too noisy!

    One last annoyance is you can hear noise from other units. Example, if the one in your bedroom is off but another is on, you can hear noise transferred through the pipes to your room as they are all connected.

  • Going ahead with smart user options I understand they will disconnect my ducted central gas heating solution. Will they also disconnect evaporative cooling solution? I have same controller inside house for both heating and cooling. Also do we have someone who has used this smart user TCL system for more than 6 months now, reviews from them will be appreciated.

    • They would just cap the supply of ur gas heater. That's what they did to mine. Evap cooling should work as is.

  • Hi all, friend of mine just installed a new system from Chinese brand, she told me that it was very good but make sure installation done correctly as so many dodgy installers who take advantage of the scheme by doing shortcut installation. You must do some research online about how to install AC correctly ? Google search on the brand you want, they often provide video what you need.

  • Stay away from Smartuser!!!!!
    Horrible experience
    Heating and cooling is ok
    Noise makes it unusable
    - can’t hear the TV
    - lowest fan mode just sounds like air gushing out!
    - you can hear noises come through the units that are turned off if 1 unit is on.
    - they may be giving you refurbished units instead of brand new ones. Ours were damaged before installation.

  • Can anyone tell me which part do they actually remove for disconnecting the ducted gas heating (besides capping the gas pipe)?

    Is it the gas valve? https://www.ebay.com.au/itm/323160397020

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