[Price Error] Miele KM2312G 60cm Gas Cooktop $150 (RRP $2449) @ Berloni Appliances

ddvkid on 08/08/2023 - 00:14
Last edited 08/08/2023 - 17:08 by 2 other users

Moved to Forum: Original Link

Update: The retailer is cancelling all orders and has requested us to remove the deal post (a support ticket was sent to Ozbargain by Berloni). The deal has now been moved to the forums to preserve discussion.

price error? the price drop is just crazy.
Can confirm that the price was indeed $2449 from BuyWisely history tracker
and it's $2299 at BingLee with the same model.

SIZE: 60cm
MODEL: KM2312G
FINISH: Stainless Steel
OVERALL DIMENSIONS: 600mmW x 508mmD x 75mmH
CUTOUT DIMENSIONS: 560mmW x 490mmD

General Discussion

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Berloni Appliances
Berloni Appliances

Comments

    • Heaps for Cheaps on 08/08/2023 - 16:24
      +12

      Hello. Thanks for joining and making this post, I can imagine it must have been a stressful day. Errors do happen.

      Could I ask the total number of units that had been ordered by the seagulls here at OzBargain? Also, what is the highest amount ordered in a single order?

      Last question: Did anybody phone up asking for pickup, hoping you wouldn't find out it was a price error? Was his name JV?

    • zeno on 08/08/2023 - 16:32
      +1

      Definitely still no email for me. Will wait and reach out after 24hrs. :)

      • Associatedberloniappliances @ Berloni Appliances on 08/08/2023 - 17:17
        -1

        Did you receive your order confirmation?
        If so please reply to this and we will come back to you straight away.

        • fearofmissingout on 08/08/2023 - 18:48
          +1

          I got order confirmation (order id 85216) and payment deducted via Paypal. But no cancellation email yet.

          • BargainsGrabber on 08/08/2023 - 19:02
            +1

            @fearofmissingout: I didn’t receive a cancellation email but I login to their website and checked. It showed as cancellation but no refund yet

        • yuisakas on 09/08/2023 - 05:08

          I got cancellation email but no refund email

        • stirech on 09/08/2023 - 08:33

          @berloniappliances, loooks like you still have bugs in your system cause I too received confirmation order email but no cancellation email.

          Order #85762

  • Heaps for Cheaps on 08/08/2023 - 19:07

    I saw they had a 4.9 on google reviews. Whats the chances people will write a negative review…

    • Munki on 09/08/2023 - 00:53
      +10

      I hope they don't. It was clearly an error and we all went in anticipating a cancellation.

      • vee_el on 09/08/2023 - 08:37
        +2

        It's got two 1-star reviews now unfortunately

        • montorola on 09/08/2023 - 09:07
          +9

          Jeez, what absolute scum of people we have on here sometimes aye.

          Let's hope they never make a mistake that someone else takes them up on

        • Heaps for Cheaps on 09/08/2023 - 09:11
          -1

          Some NSW person, Aoyama Sho… leaves lots of public negative reviews.

          Berloni Appliances 1 out of 5
          Superloop Ltd 1 out of 5
          East Tamworth Dental care 2 out of 5
          DW music 4 out of 5 "Good service"
          Fuji Ramen 1 out of 5
          Rashays 1 out of 5
          Paul Harvey Optometry 1 out of 5
          Harvey Norman 1 out of 5

        • ankor on 09/08/2023 - 19:57
          +4

          I've reported both two star reviews as being unhelpful.

    • 8azinga on 09/08/2023 - 11:51

      This comment probably reminded them to write a bad review

  • franco cozzo on 09/08/2023 - 02:52
    +1

    haha!

  • Heaps for Cheaps on 09/08/2023 - 09:17
    +3

    If I was the owner of this business, I would have fulfilled all (at a guess) 672 orders through Miele and just not paid for the stock and gone into administration.

    I'd rather be the captain of the Titanic than the shameful captain of the Costa Concordia.

    • USER DC on 09/08/2023 - 11:53
      +1

      haha what a bond saying man.
      You know if you were in that position, you probably would have thought of firing chloe the one caused this pricing error at start, (or deduct some of her promotions)

      • Heaps for Cheaps on 09/08/2023 - 11:56

        Has anybody checked on her well-being?

        @berloniappliances , can you let us know how Chloe is doing? R She OK?

        • xoom on 09/08/2023 - 12:21
          +1

          Probably taken stress leave.

          /s

          • USER DC on 09/08/2023 - 14:10
            +1

            @xoom: If there is any Chloe, She is from Miele (as per the phone number given in comments), Not from Berloni Appliances.
            All retailers of such gas cooktops, are setting up their prices directly from what Miele tells them what to advertise (Source- conversation with other retailers).
            I doubt that Mielie responsible for website pricing on this particular retailer, (instead Berloni appliances are responsible for this error as they are/were the advertiser and retailer).

            • Associatedberloniappliances @ Berloni Appliances on 09/08/2023 - 14:57
              +2

              @USER DC: The phone number given was our main landline number and yes all pricing for Miele products is controlled and determine by Miele as an agency brand.

              • USER DC on 09/08/2023 - 15:32

                @berloniappliances: really? when i called they did not recognise that my order number said its too short, and i need to contact retailer to get the bigger number.

                Well, I guess your staff was really pissed that day and just wanted to make any reasonable excuse to not make matters worse, and take care of Chloe.
                anyway good afternoon.

                • Associatedberloniappliances @ Berloni Appliances on 09/08/2023 - 17:07
                  +1

                  @USER DC: Hi, Sorry I think you have misunderstood.

                  We do not have a Chloe working for us, but a previous post listed said we do and had our landline number listed (which has since been removed).

                  If you had called Miele directly they have a different order number and would not regconise our online order number.

                  Anyone that called us were advised of the situation straight away.

                  Hope this clarifies this for you, have a great afternoon also.

            • xoom on 09/08/2023 - 15:28

              @USER DC:

              If there is any Chloe, She is from Miele

              Stress leave is stress leave wherever Chloe hails from.

        • Associatedberloniappliances @ Berloni Appliances on 09/08/2023 - 13:56
          +6

          Very disappointing that someone has made up Chloe and a $10 VISA bonus that was never offered to that person.

  • gregglesspiked on 09/08/2023 - 12:40
    +1

    Refunded today 😢

    • Heaps for Cheaps on 09/08/2023 - 12:46
      -1

      Sorry for your loss :(

      In times like this, I wonder why the word 'FUN' appears in 'reFUNded' - it's not fun at all

  • Associatedberloniappliances @ Berloni Appliances on 09/08/2023 - 14:59
    +14

    All refunds have been completed.

    It was really disappointing to have received a couple of negative reviews for orders that were refunded and communicated straight away.

    We cannot be more apologetic for the glitch which was out of control.

    I guess the people that have done this do not realise the effect this has on a business and on a personal level for all involved.

    Our sincerly apologies again to anyone that did place an order and was inconvenienced in any way and thank you for your understanding.

    • Heaps for Cheaps on 09/08/2023 - 15:10

      One of them going by Aoyama Sho could also be 'Frank' FYI. Check your records and send them poop in the mail.

    • montorola on 10/08/2023 - 07:19
      +2

      Nah it's all good, the way you guys handled the situation makes me feel like we're dealing with real people and not robots.

      • Associatedberloniappliances @ Berloni Appliances on 10/08/2023 - 09:51
        +7

        Thanks a lot, we really appreciate the people that were understanding and supportive of the situation.

        We would like to extend to anyone that needs any assistance after this, that we would really like to help.

        And that we will go above and beyond as a sign of our appreciation. Thanks again

    • maverickjohn on 10/08/2023 - 17:33
      +4

      As an fyi I reported the 2 Google reviews. That's just shameful from them. I hope your business picks back up

      • Associatedberloniappliances @ Berloni Appliances on 10/08/2023 - 17:37
        +2

        Thanks a lot, we really appreciate you taking the time to do that.

  • hasher22 on 11/08/2023 - 11:06
    +2

    Are people really getting upset over an obvious price error?

    Get over it, you didn't need it in the first place. If you NEEDED a cooktop, you would have bought one already.

    • xoom on 11/08/2023 - 11:35
      +2

      Having been a member since 2014 thought you would have seen the behaviour of some of the members.

      Acting like the shop kicked their dog for not honouring a price error.

      • Associatedberloniappliances @ Berloni Appliances on 14/08/2023 - 10:12
        +1

        Thanks @xoom & @hasher22 for your support and understanding here.

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