Hey all,
Just curious to see if anyone else is having or has had issues with Samsung/Asurion's TradeIn program.
A few days ago, I tried to trade in my phone and successfully got the TradeIn ID. My credit card was charged the 'security fee' of $465 which is basically the trade in value they give you for your phone and then refund once they receive the phone.
All seemed to be going well. I put the trade in ID in, put in my shipping/payment details to finalise the order, hit 'place order' and…..WEBSITE crashed. Here's where the fun begins. Order didn't go through, I received no order confirmation and my credit card wasn't charged for the phone. So order failed.
However, I received an email saying my TradeIn ID has been used and with details to send my phone in. However, order never placed. I go into website, try cancel the Tradein ID to get the security fee refunded and try again to order the phone. No luck. Chat with Samsung. No help - contact Asurion they say. I reach out to Asurion multiple times. They say they'll cancel the trade ID within 48 hours. It hasn't been done and $465 security charge is cleared on my credit card with no ability to use the TradeID to get a discount off a new phone.
A mess! Interested to see how others have gone?
Cheers!
Welp, at least they replied you lol…
If you used a CC you can do a chargeback. If not you are in for a ride. I had to chase up with them for 4 months to get my $80 back.
As for your trade ID forget about it. Its gone. If your device has dual sim you can use the other one to start a new trade ID request but imo just stay away unless the deal is too good to pass on.