Moved into Newly Built House, Don't Know Who My Electricity Provider Is

zorodluffy on 24/07/2023 - 17:40
Last edited 24/07/2023 - 17:48 by 1 other user

Hi there,

I've been living in my newly built house since June. Since then I haven't received an electricity bill. I have no idea who my provider is.

I know who my gas provider is, since the builder signed me up during the build and I received emails confirming etc. (Origin)

However I have received nothing of sort for electricity and water, however I assume water will be South East Water (since they're the only one? I'm in outer South East Melbourne)

Should I be concerned? How should I go about finding out who my electricity provider is? Will I get a bill shock come time with ridiculous rates? Or can they even legally charge me those rates if I never signed up.

Home & Garden

Comments

  • Baysew on 24/07/2023 - 17:51

    Who is my electricity supplier?

    Water will be South East Water.

  • Sal in SA on 24/07/2023 - 17:52
    +2

    "Since then I have received an electricity bill. I have no idea who my provider is."

    Huh.. if you have a bill, then you know who the provider is….

    • bargainhunter9 on 24/07/2023 - 17:55

      Looks like that sentence was amended :)

      • avoidfullprice on 24/07/2023 - 19:24

        Can a forum mod actually flip the sentence meaning while fixing up formatting?

  • MS Paint on 24/07/2023 - 17:54
    +5

    Did you actually sign up with an electricity company eg. Tango/Lumo/agl etc.? The power is generally on by default by the wholesaler but you need to sign up with a provider in order to get a bill.

    • zorodluffy on 24/07/2023 - 18:49

      I did not know that, will do it asap tmr

      • MS Paint on 24/07/2023 - 18:54

        Do it now. You can do it online in minutes. See who has the best rates first on your state government comparison site.

        As you appear to be in Victoria try this.

        • zorodluffy on 24/07/2023 - 19:12

          I was checking the conpare energy website.

          On the gov coomparison sites, all the kwh rates are 27c/kwh for peak, but when i go to the actual retailers website to sign up, its 40 to 45c per kwh.

          Is this normal?

          • MS Paint on 24/07/2023 - 19:18

            @zorodluffy: Not sure. I only visited to get my $250 rebate. Check out Tango for your area as they are freezing rates until mid next year.

            • zorodluffy on 24/07/2023 - 20:31

              @MS Paint: Thanks for that

              I checked out tango, im getting 40c per kwh.

              But my neighbourd eithier side of me get 28c, wth, fors anyone knoe why?

              Its th same for other energy retailers too

              • MS Paint on 24/07/2023 - 20:57

                @zorodluffy: They might be on fixed rates from previous deals.

                Electricity rates have gone up recently. But I'm sure you've heard about that on the news etc.

                The default rate went up about 25% on July 1.

                • zorodluffy on 24/07/2023 - 21:50

                  @MS Paint: Nah i mean like, on the website, when i put my address, they offer me a price of 40ckwh.

                  But when i put my neighours addresses eithier side of me, theyre offering 28ckwh.

                  Not sure what rates their on, but this is what the retailers are offering them, dunno why my house is being charged more

                  • MS Paint on 24/07/2023 - 22:18

                    @zorodluffy: Your smart meters might need to be modified from different tariffs.

  • Iwantthebestprice on 24/07/2023 - 18:32
    +1

    If you have not signed up, they can still charge you for the usage you have consumed. Regardless if you enter into a contract or not you’re liable for usage, and the worst part as you are not in a “market contract” you are charged the default VDO rates which are extremely high. You need to call your energy network, in your area I’m guessing that will be Ausnet:
    https://www.ausnetservices.com.au/contact
    Give your meter number and explain what you just said here and they will tell you.
    Better to do it sooner before your electricity is disconnected for non payment or being an unknown consumer

  • Mokr on 24/07/2023 - 19:09

    Just sign up for electricity

  • avoidfullprice on 24/07/2023 - 19:18

    Or can they even legally charge me those rates if I never signed up.

    Yes. Up to four months

    https://www.ewov.com.au/fact-sheets/backbilling

    • Iwantthebestprice on 24/07/2023 - 19:50

      I would say 12 months? A customer not signing up for power sounds like a customer issue, not a retailers fault.

      Energy:

      You can be backbilled for any energy used up to 4 months prior. Retailers can’t go back any further than this unless the undercharge is your fault (for example; if you have denied a request for meter access).

    • meowsers on 24/07/2023 - 20:04

      Only if you accept responsibility for the bill. Can always just sign up with a new retailer, the old retailer gets the transfer order and is basically SOL.

      • avoidfullprice on 24/07/2023 - 20:19

        Still liable for up to four months, whether you accept responsibility or not

        • meowsers on 24/07/2023 - 20:27

          They will keep billing Unknown Consumer. When the change of retailer order comes through as a new connection the old retailer will be left hanging.

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