Samsung Galaxy Watch Redemption Status

Lshuubeen7 on 23/07/2023 - 12:04

Hi peeps who ordered Samsung s23 series through Samsung online, telstra, TGG or JB- HIFI and claiming bonus Galaxy Watch 5. I got it from TGG with Telstra plan. Any progress on your redemption? This is what mine looks like.
I applied for the redemption.
Day 1.- Awaiting Verification
Day 3 - Verified
Day 5 - Reviewed
Day 24 - No Update at all, No emails, No tracking link.

Any idea on how much longer it would take? Was looking to gift the watch for a mates birthday due in next 3 weeks.
I did read the redemption Ts & Cs where it states it could take up-to 60 days for product to be delivered. Please share your status if you are on the same boat.
Thanks heaps!

Electrical & Electronics Samsung Smartwatch Wear OS

Comments

  • boomramada on 23/07/2023 - 12:34

    Try contacting them?

    • shuubeen7 on 23/07/2023 - 12:51
      +1

      Have tried contacting Samsung on previous occasions. With their terrible chain of command they just keep on sending me to another department. Talking hours of wait time here. Just figured it would be faster to check with oz bargains peeps.
      On my last attempt I got to this part:
      You may also send email to [email protected] or call 1300 362 603(Option 9 then 5) if you have questions about the redemption.
      Did email them but have yet to receive a reply, has been 4 days. Haven’t got a perfect time to call them and be on call wait list.

      • boomramada on 23/07/2023 - 12:54

        I ordered a few items from them, some within days and some took months. But I wasn't in a hurry. Its a redemption, maybe they don't have it in stock yet?

        • shuubeen7 on 23/07/2023 - 13:01

          Could likely be the case. Thanks. Just wondering how many from the ozbargain have applied on redemption site trying to do guesswork depending on different people’s outcome.

  • Phanboy on 23/07/2023 - 15:54

    Taken from this thread

    I sent of an email asking for an update on time frame for dispatch. They didn't really answer that query but they did let me know they're run out of stock of the Graphite colour and that instead I'll receive the Silver colour.
    As everyone else who's shared their claim updates lodged later than myself, it's probably safe to assume that will also be the case for you guys.
    I gave the number a call just now and they couldn't give me any more info. They just reiterated that the T&Cs state 'up to 60 days for delivery'.

    I'm also in the same boat, 'Reviewed' status since 5/07.

    • shuubeen7 on 23/07/2023 - 18:14

      Waiting game it is then. Thanks mate

  • ozprash on 23/07/2023 - 18:13

    My watch suddenly turned up a couple of weeks back, without any intimation. The status changed from Reviewed to Shipped to Delivered a week after I got the watch.

    • shuubeen7 on 23/07/2023 - 18:13

      Thanks for your reply

  • dukun on 24/07/2023 - 15:19
    +1

    Status Updated Date
    Reviewed 18/07/2023 12:44
    Validation Completed 05/07/2023 18:48
    Submitted 03/07/2023 17:50

    Did the online chat and they asked me to email or call. I emailed, no reply. The chat said it could take up to 60 days.

    My friend did the redemption on 17 June and received the watch within 2 weeks.

  • bubbiloks on 24/07/2023 - 18:47

    I've also tried contacting by email and also received the generic 60 days from dispatch. But they couldn't tell me when they were going to dispatch it.

    Reviewed: 05/07/2023
    Validation Completed: 03/07/2023
    Submitted: 30/06/2023

    • bubbiloks on 29/08/2023 - 16:34

      Update: I received my watch in the mail today (29 August).
      It was marked shipped on 9 August.
      I received an email from Auspost saying I had a parcel arriving from "CONSORTIUM - NSW" on 25 August.
      Got an email from Samsung on 28 August to say it had been shipped.

      The watch I received was the Watch6 44mm in Graphite.
      It's coming guys!

      Shipped 09/08/2023
      Pending Shipping 08/08/2023
      Approved 08/08/2023
      Reviewed 05/07/2023
      Validation Completed 03/07/2023
      Submitted 30/06/2023

  • awoff1 on 24/07/2023 - 19:16
    +1

    Status Updated Date
    Shipped 06/07/2023 15:56
    Pending Shipping 30/06/2023 12:15
    Approved 30/06/2023 12:15
    Reviewed 29/06/2023 14:33
    Validation Completed 28/06/2023 21:21
    Submitted 23/06/2023 22:03

    "Shipped" but also got an automated graphite OOS email on 18/07, still waiting.

    • awoff1 on 09/08/2023 - 17:42

      Watch 5 Silver arrived today. Emailed them last Wednesday 2nd asking if I was also getting the upgrade to 6 but have had no reply. Did get an email with tracking details though 1 hour after the watch arrived stating "Shipment Started"…

  • flipfire on 29/07/2023 - 11:46
    +1

    On the same boat :( Would have been nice to have the watch with the new phone

    Reviewed 05/07/2023 17:47
    Validation Completed 01/07/2023 02:58
    Submitted 29/06/2023 21:12

  • easternculture on 31/07/2023 - 17:39
    +1

    Was looking to gift the watch for a mates birthday due in next 3 weeks.

    Not a problem mate. Happy to postpone bday party till after you recieve it

  • evolution-flip on 01/08/2023 - 16:36
    +6

    Just got an email that they have exhausted all Watch 5s and now instead they will send Watch 6 44mm LTE. Not bad at all and pretty good form from Samsung.

    • shuubeen7 on 01/08/2023 - 16:50

      Haven’t got that email but will look out for it. Thanks

    • easternculture on 01/08/2023 - 16:51

      Wow. Glad i redeemed last day

      Will have a nice resell value

    • dukun on 01/08/2023 - 19:27

      I got the same email.

    • Ozone999 on 01/08/2023 - 19:54
      +1

      We have recently announced our latest Galaxy Watch range, including the Galaxy Watch6 – given the timing commitment to Australians experiencing the latest in our innovation, you will now be receiving a Galaxy Watch6 (SM-R945FZKAXSA) (instead of a Watch5) as your gift.

      • shuubeen7 on 02/08/2023 - 13:02

        Got the same email yesterday night. Great!

        • Arjun on 03/08/2023 - 13:38

          any chance they'll allow us to upgrade to the classic if we pay the delta..

          • shuubeen7 on 03/08/2023 - 15:06

            @Arjun: I’d say no. But give it a try and let us know how you go?

            • Phanboy on 11/08/2023 - 08:55

              @shuubeen7:

              Thank you for contacting Samsung Promotions Team. With regards to your email we regret to inform you that upgrade, exchange or replacement is not possible as per the terms and conditions of this promotion.

  • dukun on 10/08/2023 - 08:48
    +3

    Just got a Claim Reviewed email: Your claim {{claim number}} has been approved and will shortly begin the dispatch and delivery process.

    On the Samsung redemption portal:

    Status Updated Date
    Pending Shipping 10/08/2023 09:31
    Approved 10/08/2023 09:31
    Reviewed 18/07/2023 12:44
    Validation Completed 05/07/2023 18:48
    Submitted 03/07/2023 17:50

    Watch 6 is released tomorrow, 11/08 so hopefully we are the firsts!

  • flipfire on 10/08/2023 - 09:16
    +2

    Mine shipped out yesterday sith no tracking. Supposedly the Watch 6.

    Shipped 09/08/2023 11:57
    Pending Shipping 08/08/2023 21:15
    Approved 08/08/2023 21:15
    Reviewed 05/07/2023 17:47
    Validation Completed 01/07/2023 02:58
    Submitted 29/06/2023 21:12

    • AlphaGamma128 on 10/08/2023 - 23:26
      +1

      Same here, and shipped at the exact same time too. No tracking number yet

      • shuubeen7 on 11/08/2023 - 12:34
        +1

        Exactly same for me too. Hopefully its a watch 6. Can’t complain even if its 5 as I only paid 545 + Telstra plan

        • AlphaGamma128 on 12/08/2023 - 11:48

          Wow how'd you manage that? I only got mine for 800 through the Telstra and JBHIFI plan, wasn't able to price match Amazon

          • shuubeen7 on 12/08/2023 - 16:32

            @AlphaGamma128: I got the 24 month 69$ plan from tgg which gave me 1100 off 23 ultra getting it down to 545. I was already on a 69$ phone plan so it was not a heavy hit for me.

            545 for 23 ultra and watch 6 seems a cracking deal for me as I can always claim my phone bill in tax season.

            • AlphaGamma128 on 13/08/2023 - 12:02
              +1

              @shuubeen7: Very nice! Enjoy the phone, now ig we'll just have to wait for the watch haha

  • Tim69 on 11/08/2023 - 12:59

    Hi !
    I had the status shipped as of yesterday 8:30 with no tracking?
    Those who have received email about watch 5 not available and they will send out new watch 6
    When did the email arrive? Did it arrive after status change to shipped?
    Thanks

    • shuubeen7 on 11/08/2023 - 15:59
      +1

      Got email regarding watch 6 on 1st August from telco promotion. Mine was in spam folder

  • Tim69 on 11/08/2023 - 16:51

    Thanks , I have not received it so i probably will get 5 ,
    Any ways after shipped status u guys know how many days it take to arrive

    • dukun on 11/08/2023 - 20:12

      I think you will get the 6. I assume everyone who has not received it by now will get the 6. The email was sent on the 1st August. Your email probably went to your junk folder. My status is: Shipped 10/08/2023 11:59 but no tracking details. The last email I received was:

      Your claim {{claim number}} has been approved and will shortly begin the dispatch and delivery process.
      When your gift is ready for delivery, you will receive an email with the tracking details.
      The dispatch and delivery process can take up to 60 days, this process cannot be expedited.

      So, it could be 60 days from now, sweat.

  • evolution-flip on 14/08/2023 - 13:40

    Anyone received the watch yet?

    • flipfire on 14/08/2023 - 17:34
      +2

      People who ordered online have been recieving their GW6 orders since last Wednesday.

      I expect the gift redeemers will be last in line. I tried calling the promo hotline today to get the tracking # and no one answers.

  • Loopi on 16/08/2023 - 09:57

    My status was updated from pending shipping to shipped as of 15/8/23 but has yet to be given the tracking number.

    • flipfire on 16/08/2023 - 10:19

      Don't hold your breath. Mine was supposedly shipped on the 9/8 and i still haven't received it. No tracking either.

      Their 1300 number for redemptions team is dead. No one has replied to the telco-promo's email either. General samsung support cant help you either, they palm you off to the redemptions line or email

      • Loopi on 16/08/2023 - 12:31

        That sucks, how is this even legal? I'd be more understanding if they atleast reply to their email or phone but 60 days for every step of the way just makes me feel like im getting shafted

  • WhiteWolf23 on 16/08/2023 - 18:44

    Mine was also shipped on the 9/8/23. How can they not provide a tracking number?

  • dukun on 16/08/2023 - 19:02

    Mine was shipped on the 10/08 and I have not received it, no tracking number either. I emailed them last time and received a reply in 10 days.

    I shall remember this experience before jumping to another redemption promotion.

  • Niko123456 on 17/08/2023 - 16:01

    Thread hijack.

    What a terrible company.

    I purchased the Galaxy Watch 6 Classic.
    I got a trade in for a Note10+ for $150.

    I was promised the bonus band.

    The bonus band was out of stock at the time of ordering…

    1st issue: the trade-in company reckons the device isn't as described. Don't say why or how. They charged me a $150 fee for "misgrading". That's extortionate and so convenient… no idea if they'll bother sending the device back or they just keep it.

    2nd issue: I am apparently not eligible for the bonus band. Originally chat told me to go to the redemption site. The redemption was knocked back, saying I should have got it in my cart. Now chat says I'm not eligible for the band because it wasn't applied at check-out.

    So F this company.

  • Asad345 on 17/08/2023 - 23:05

    So my portal website isnt working anymore

    Can anyone provide me with correct link pls

    Mine was approvef on 14th july hasnt heard back since then

  • flipfire on 17/08/2023 - 23:19

    I saw the GW6 Classic 43mm today and i like that better due to the rotating dial.

    Thinking of selling the GW6 44mm (BT+LTE) from this redemption for it, thats if i ever receive it.

  • Asad345 on 17/08/2023 - 23:41

    Is it 60 days from validation or from approved

    Shipped 19/07/2023 15:37
    Pending Shipping 14/07/2023 16:30
    Approved 14/07/2023 16:30
    Reviewed 05/07/2023 17:44
    Validation Completed 30/06/2023 21:46
    Submitted 28/06/2023 15:26

    • shuubeen7 on 18/08/2023 - 00:54
      +1

      Have you not received the watch yet? Its been almost a month since shipping. Company like Samsung sending turtles to deliver?

      • Asad345 on 18/08/2023 - 13:08

        No havent recieved anything yet . God knows where it is 🫠

      • Asad345 on 18/08/2023 - 13:14

        Have you gotten yours?

        • shuubeen7 on 18/08/2023 - 16:10

          No. Mine says shipped on 9/8. No tracking, no update after that

    • flipfire on 18/08/2023 - 07:23

      I got a robotic reply when i tried to ask for a tracking number

      Dear Sir /Madam,
      Thanks for connecting to Samsung Promotion Team.

      Samsung Promotion Claim Number: xxx

      Congratulations! Your gift is currently going through our dispatch process.

      This process can take up to 60 days. When your gift is ready for delivery, you will receive an email with the tracking details.

      Like many organizations, Samsung Electronics Australia is having to adapt to work practices and processes in light of COVID-19. We usually allow 25-60 days for dispatch and delivery to be completed.

      However, with the spread of COVID-19, you will temporarily experience longer than usual delivery times. It is our best interest to protect the health and wellbeing of our people, suppliers and customers.

      We understand this may be challenging but we appreciate your patience during these unprecedented times.

      Please also note, Star Track had announced the removal of signature on home delivery for the health and wellbeing of its staff. Deliveries will only be made to a safe place or a “Sorry We Missed You” card will be left and your package will be held at your local post office for pick –up.

      Thanks & Regards,

      A.D. | Promotions Team

  • dukun on 19/08/2023 - 09:02

    I emailed them and got a reply in 2 days:

    Please be advised that your gift is currently going through our dispatch process.
    This process can take up to 60 days. When your gift is ready for delivery, you will receive an email with the tracking details.

    Yours sincerely,
    S.BL| Promotions Team

    So I'll update this thread in 60 days…

  • easternculture on 21/08/2023 - 18:56
    +1

    Got the GW6 email today

    Thank you for taking part in our Galaxy S23 Series End of Financial Year Promotion (“Promotion”) during the offer period and submitting a claim for your gift.

    We hope that you love your new Galaxy S23 Series phone.

    Due to the popularity of this Promotion we have presently exhausted all available stock of the Samsung Galaxy Watch5 (LTE) 44mm Graphite (SM-R915FZAAXSA).

    As per the Terms and Conditions of the Promotion, in the event of stock exhaustion, we reserve the right to substitute the gift with a reasonably equivalent item.

    We have recently announced our latest Galaxy Watch range, including the Galaxy Watch6 – given the timing commitment to Australians experiencing the latest in our innovation, you will now be receiving a Galaxy Watch6 (SM-R945FZKAXSA) (instead of a Watch5) as your gift.

  • Tim69 on 22/08/2023 - 13:22

    When did u redeem ur gift and whats the status ?
    Thanks

    • easternculture on 22/08/2023 - 22:32

      I redeemed mine last day of redemption period hoping for an upgrade to watch ultra but Sw6 is good too

      Mine is at the reviewed stage

  • flipfire on 23/08/2023 - 09:20

    I finally got shipped tracking email, arriving same day. Submitted 29th june

    Thank you for participating in the Samsung Galaxy S23 Series End of Financial Year (EOFY) Promotion 2023.

    Your claim AUG2023xxx has been approved and is currently being processed for dispatch.

    Please find the shipment details below:

    Tracking Number: xxxx

    Delivery Company: Australia Post

    Tracking URL: https://auspost.com.au/mypost/track/#/details

  • WhiteWolf23 on 23/08/2023 - 11:02
    +4

    My watch just arrived. It was sent via standard Aus Post with no tracking number. The Samsung portal showed that it was shipped on the 9/8/23.

    I can also confirm that the model is a Galaxy Watch 6.

  • Tim69 on 23/08/2023 - 13:19
    +2

    Mine shipped on 10th August since then no update,
    Any one else with shipped status waiting like me ?

    • dukun on 23/08/2023 - 14:14

      I am on the exact same boat.

    • Ozone999 on 23/08/2023 - 15:11

      Same here but I live in regional area so it always arrives late.

    • flipfire on 23/08/2023 - 19:32

      Mine supposedly "shipped out" on 9/8 but i only got the tracking and the parcel itself today. Auspost tracking says they only got it yesterday for delivery today

  • redrooter99 on 24/08/2023 - 09:45

    ha just checked mine, and shipped 14/8 but still nothing and no updates,……ship from where???

  • dukun on 24/08/2023 - 10:31
    +1

    It seems like people have been getting their watches on Wednesday. Yesterday people who have status Shipped on 9/8 got them. So hopefully next Wed is for people on 10/8.

    • AlphaGamma128 on 24/08/2023 - 13:00

      Shipped 9/8, sill waiting ;(

      • shuubeen7 on 25/08/2023 - 10:23

        Same. Shipped 9/8 no tracking nothing in mailbox

  • garyfbne on 24/08/2023 - 10:40

    I had the status of shipped 9 /8, but nothing arrived Wednesday (in Brisbane)

    My email to Samsung redemptions generated the same canned response as above. And no tracking details have been provided.

    MyPost app often picks up tracking without me entering the details, but from the shipper.

    At the moment all the line items in my tracking list can be accounted for. No watch. No Signature required.

    PS. A new item just appeared. No details yet. They come later but it could be anything.

    60 days expires this week

  • garyfbne on 24/08/2023 - 18:56
    +1

    Update: 4pm today I received an email with the Australia Post tracking details.

    • garyfbne on 25/08/2023 - 23:35
      +2

      PPS. It arrived today.

  • Loopi on 28/08/2023 - 15:23

    Quick update I've just gotten my shipping details with tracking number via email by samsung

    Shipped status on 14/08

    • dukun on 28/08/2023 - 15:29

      Ditto. Shipped was on 10/08.

    • Loopi on 30/08/2023 - 13:13

      Update 2: just got my watch 6 in the mail today. Thanks for keeping me company guys

  • Tim69 on 28/08/2023 - 16:36

    Got mine tracking today as well
    Shipped 10 August
    Now how long Au post takes to deliver ?
    Any idea?
    I m in Melbourne Metro area

    • dukun on 28/08/2023 - 16:46

      My guess is a day.

  • garyfbne on 28/08/2023 - 17:31

    2 days to Brisbane. Sent from Sydney if I recall. Expect Wednesday or Thursday

    • shuubeen7 on 28/08/2023 - 18:41

      Did you get w6 as mentioned in the email?

      • garyfbne on 28/08/2023 - 18:53
        +1

        Yes. Its a 6.

  • redrooter99 on 30/08/2023 - 14:52

    got my watch today when i got home no notification of it coming my post date was 14/8 and its a lte galaxy 6 …445mm

  • dukun on 30/08/2023 - 15:57
    +1

    got mine today as well. It took them 59 days since I made the claim lol.

    • shuubeen7 on 30/08/2023 - 22:21

      Well within the 60 day timeframe which is good when dealing with samsung lol

  • evolution-flip on 31/08/2023 - 12:25

    What are you guys planning to do with the watch? Keep it or sell it?

    • flipfire on 31/08/2023 - 13:39

      I didnt have any luck selling the Watch6 at $500 so i just started using it

      • dukun on 31/08/2023 - 14:46

        Ditto :D

    • Arjun on 31/08/2023 - 14:06

      I thought of doing a trade-in for the watch 6 classic, but Samsung confirmed we cant do with the 6 series watches and trade-in can be done only using older models.

  • redrooter99 on 31/08/2023 - 17:08

    keeping mine, but anyone know ,does more mobile support the phone call option?

    • flipfire on 31/08/2023 - 21:39

      If your talking about eSIM for wearables, thats a big No

      • redrooter99 on 01/09/2023 - 10:28

        can you explain a bit more? no esim on a galaxy watch? like apple watch.

        • flipfire on 01/09/2023 - 18:07
          +1

          The watch supports it but More doesnt support eSIM & number sharing at all. Only Optus, Telstra and voda does

          https://whirlpool.net.au/wiki/esim_wearables

          • redrooter99 on 06/09/2023 - 08:39

            @flipfire: thanks i found a post where someone got a vodafone sim package, then activated it then asked vodafone to change to esim, and voila scanned the code..

    • easternculture on 18/09/2023 - 21:22

      You can hack it to use any esim .
      Pm me and ill guide you

  • denubunny on 10/09/2023 - 15:23

    STATUS HISTORY
    Status Updated Date
    Shipped 10/08/2023 11:59
    Pending Shipping 10/08/2023 09:31
    Approved 10/08/2023 09:31
    Reviewed 18/07/2023 12:43
    Validation Completed 05/07/2023 20:33
    Submitted 03/07/2023 19:53

    More than 70 days . still nothing. not even tracking number . No call support. long wait and cut off . If I dont hear by end of month will definitely use NCAT

  • ArseneWenger on 25/09/2023 - 11:19

    I got approved for the promotion on the 29/08 (due to dispute)

    Closing in on a month. They will not provide a redemption number and tracking number only once shopped as it was approved via escilation…dont have portal access so hopefully it doesnt get 'lost' in the systenlm

  • easternculture on 27/09/2023 - 18:50

    Mine was delivered yesterday

    Graphite W6 LTE 44mm

    • ahly92 on 06/10/2023 - 15:54

      Nice LTE!! When was it approved?

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