Just Ported to Woolworths but Can’T Make Calls

1bargain on 22/07/2023 - 18:53

Today, I ported into Woolworths Mobile a few hours before the cut off time. It was done within 10 minutes and the old sim changed to SOS. I was happy it was very quick and didn’t test it. Just now I found out that I can’t call or sms out. I can only receive calls.

The prepaid is charged today so why can’t I call? I paid $170 and am I held hostage until Monday when I can call up to fix it? Shouldn’t they just not port over instead of doing a half port? I need to use my phone tomorrow. Can anyone with porting experience help with suggestions?

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Comments

  • Neoika on 22/07/2023 - 18:58
    +1

    I think it is a purposeful setup for the stolen number situation. The previous SIM may be still have the callout function (to report it). Otherwise, the person may be in limbo.

    Just wait.

  • RED27APPLE on 22/07/2023 - 19:13

    Reset your mobile network settings - for iPhones go to settings / mobile / mobile data network / reset settings - then restart your phone
    Sorry but not sure about Android, had the same issues when I ported from Boost 3 months ago.

    • 1bargain on 22/07/2023 - 20:27

      Thanks. Tried but didn’t work.

      • RED27APPLE on 22/07/2023 - 20:30

        Sorry I couldn't help you, that fixed my issue.

  • pyr0 on 22/07/2023 - 19:21

    When porting to woolies it takes about half an hour for your service to “recharge”/credit to appear. Frustrating but give it some time.

  • 1bargain on 22/07/2023 - 20:27

    Call centre closed 2.5hrs before the porting cut off time. Could it be they already closed shop when call centre closed for the day?

    On the app it still said porting in progress. Might as well not port over if it’s a half job.

    • avoidfullprice on 23/07/2023 - 09:21

      If you can receive call, then your number has been ported. There is no such thing as half ported.

      Have you tried your sim on another phone and see if it can make outgoing calls?

  • Platinumtelecom on 22/07/2023 - 21:50

    It's very common when porting numbers. But usually it's the other way around, outbound calls work and inbounds may only work with some networks and not others. Unfortunately you just need to wait.

    If its an issue with the upstream provider you will be stuck until Monday

    • 1bargain on 24/07/2023 - 01:10

      It’s strange to have a half port. This means if anyone sms since yesterday, I will never receive it bc my number is not activated. I didn’t mind paying old carrier until tomorrow if they couldn’t activate fully.

  • JIMB0 on 23/07/2023 - 09:36

    Call them.

    • Neoika on 23/07/2023 - 09:40

      OP needs another active SIM to call out.

      • JIMB0 on 23/07/2023 - 09:45

        Most people on here would have a few boost services on the go from all the deals.

    • 1bargain on 24/07/2023 - 01:06

      They’re closed until tomorrow morning. Hopefully it fixes itself during business hours.

  • MeesusEff on 23/07/2023 - 18:39

    Slightly different but my brother also has issues on Woolworths network when it comes to using Wechat. Just won't receive messages until he connects to wifi BUT when he puts in another sim card, it works fine on 4g. Bit odd

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