Australia Post Signed for My Package and Now It's Gone. Sender Says It's Been Delivered

Sxio on 18/07/2023 - 14:17

Hey everyone. Currently experiencing a small issue with a purchase and wondering if anyone had some experience with something similar?

About 5 weeks ago I bought a 35-150mm camera lense from a well known camera shop. It cost a bit more than 2 grand.

I had to wait 2 weeks for them to send, even though their website said they had stock. I call them after a week and they tell me they're waiting on stock. The price is pretty good so I wait. Then I get notification it's on the way and I see with the tracking number that it's delivered to a completely different address to mine. Different state even. I call them again and turns out they gave me the wrong tracking number.

Now with the right tracking number I see that it's delivered to my house a few days later. I'm at TAFE that day and then at a friend's. I get home at 5pm. Nothing's been delivered.

I email them and they send me back a picture of a package outside my house and my signature. Apparently I signed for it at 2:45pm.

I tell them I did no such thing, that I wasn't even at home at that time and I send them a screen shot of my location history from my phone, showing that.

A few days later they tell me after an investigation they found that yes, I didn't sign for the package but because of covid protocols they're allowed to leave the package so in their opinion it's been delivered. I tell them that is nowhere near good enough and I want the lens or my money back now.

That was 2 weeks ago. Every few days they email me to tell me that delivery's been made and what would they like me to do?

I am starting to get really frustrated. I've called them several times but they won't put me through to a decision maker, it's just a customer service person 'taking notes'. I've asked the decision maker by email to call me as this has gone beyond emails in my opinion and they won't.

Should I just organise a cashback through my bank? Like…. the delivery person signed my name. This is fraud. I've been completely up front with them and it's just going nowhere. Australia post won't talk to me because according to them it's between the sender and them and I'm not part of this.

I've had $2000+ out of my account now for about 5 weeks and I have nothing to show for it. Anyone else experience something like this?

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Comments

  • Maddsyz27 on 18/07/2023 - 14:24
    +19

    This is why I use a middleman like PayPal for all my expensive buys, their conflict centre is top-notch. As for your issue. authority to leave is on the courier company and are required to take any items over a certain dollar amount(usually $100) to the nearest post office if not home. if i were you i would be contacting your local ombudsman about this, as its the courier who has delivered it and signed it as himself and the courier company is liable

    • FoxJump on 18/07/2023 - 15:36
      +7

      I use paypal to avoid sharing my CC details with 30000 people online, rather just 1 trusted company

  • FoxJump on 18/07/2023 - 14:33
    +9

    Chargeback

    • Lord Fart Bucket on 18/07/2023 - 15:04

      That hurts the store, not AusPost.

      • burningrage on 18/07/2023 - 15:22
        +4

        That might teach the store to NOT using Australia Post. This is horrible abuse of power of a Government owned entity.

        • Richardc on 18/07/2023 - 15:26
          +9

          Also AusPost's customer is the seller, not the buyer.

          • FoxJump on 18/07/2023 - 15:36
            +7

            @Richardc: The store would then apply pressure to AusPost more than the customer can

            • Protractor on 18/07/2023 - 19:46

              @FoxJump: Which would result in less than diddly squat. AP don't give a toss because there is no oversight and no penalty other than a pissant ombudsman and an apologetic Minister

        • Empharand on 18/07/2023 - 16:08
          -3

          @burningrage Your logic is fundamentally flawed. Choosing Australia Post as their preferred courier for this particular consignment and having something go wrong doesn't automatically put the blame onto the seller. In a normal circumstance if Australia Post are hired to deliver a consignment and something goes wrong then it's onus on Australia Post as they didn't do their job properly; however this isn't a 'Normal Circumstance'

          In OP's case, it sounds like someone that knows OP's signature well is stealing their items - Sounds like a clear case of mail theft and identity theft based on what OP wrote "I email them and they send me back a picture of a package outside my house and my signature" - How does that have anything to do with the seller?

          I'd hate to ever have you as a customer if that's what you think.

          • rumblytangara on 18/07/2023 - 16:35
            +4

            @Empharand:

            In OP's case, it sounds like someone that knows OP's signature well is stealing their items - Sounds like a clear case of mail theft and identity theft based on what OP wrote "I email them and they send me back a picture of a package outside my house and my signature" - How does that have anything to do with the seller?

            That's a huge assumption there, that the signatures even match.

            Every single time I've signed for a delivery, it's on some kind of capacitive touchscreen device and my 'signature' looks nothing like my real signature, or even any kind of signature at all. It's usually a half-arsed attempt at a couple of initials.

            And the couriers never bat an eye, because 1) they know that a signature is impossible on those devices and 2) they have a quota to worry about.

            • Empharand on 18/07/2023 - 16:40
              +1

              @rumblytangara: How is that an assumption? The OP has clearly stated that it was their signature and not some 'Signature' that looks nothing like their real signature. If the POD that was sent to the OP is their signature then there's obviously something malicious happening here.

              I do the same thing when signing thing, I don't typically use my real signature (that I would use when signing legal documents for instance) but I use a different signature (Secondary signature per se), but obviously if a parcel is delivered to me and I dispute it and the POD comes back as THAT signature then I'd be a little alarmed. To me that's what OP is getting at. It would be very difficult for someone to take a stab at your signature and get it right without first studying it.

              • this one on 18/07/2023 - 17:54
                +1

                @Empharand: *apparently his signature

              • Sxio on 18/07/2023 - 18:10
                +3

                @Empharand: Uh no. Not my signature and it was spelt wrong as well.

              • burningrage on 18/07/2023 - 18:16
                +1

                @Empharand: I am confused now. OP said this

                "A few days later they tell me after an investigation they found that yes, I didn't sign for the package but because of covid protocols they're allowed to leave the package so in their opinion it's been delivered"

                How is that consistent to the statement that it is HIS signature? I know he said that but I thought he meant to say A signature was present (not necessarily HIS signature).

                The way I see the situation is this:
                1. Delivery was attempted at 2.45pm with A signature. "My signature" could be a mistake OR may be an initial being used as signature.
                2. OP proved he did NOT sign the delivery. Alleged the driver might have signed himself.
                3. Aust Post invoked the COVID clause and cut all ties with OP citing contractual agreement between Aust Post and Seller, not to OP.

                It is point 3 that I think is a gross abuse of power. If I were OP, chargeback is totally in order. It is grostequely abuse of power, malicious, and I dare say fraudulent at Aust Post level.

                • Protractor on 18/07/2023 - 19:19
                  +3

                  @burningrage: AP are feral. They have taken a core service and morphed it into a ghetto operation with the most rancid systems and equally dubious operators. Their customer service staff are not just hopeless they twist and turn like snakes on a bbq,and bend the truth without a second thought. Fraud comes close to describe their ethos

                • Sxio on 18/07/2023 - 19:34
                  +3

                  @burningrage: Yep. Not my signature. I was nowhere near home that day. I think it was the contractor.

              • terrys on 19/07/2023 - 10:54

                @Empharand: Or the OP has ambiguously stated what the sender replied with - a claim that their signature was obtained.

      • SnoozeAndLose on 18/07/2023 - 19:02
        +4

        Why would the store not using signature on delivery option, even under COVID, it will need to get signed by someone from the delivery address.

        For a $2000 item, not purchasing insurance or signature on delivery is not wise for the business.

        • trankillity on 19/07/2023 - 08:22
          +2

          Yeah, that is REALLY on the store. There definitely is an option to require signature on delivery.

        • terrys on 19/07/2023 - 10:58

          They may not have done if they were in as much hurry as you were to post before comprehending what you had read.

          "I email them and they send me back a picture of a package outside my house and my signature"

          followed by:

          "A few days later they tell me after an investigation they found that yes, I didn't sign for the package but because of covid protocols .."

          So there was a signature, and the company appears to bave accepted that it wasn't the OP's - and have claimed it is now the responsibility of the OP to contact the Post Office, an organisation with with the OP has no contract, to rectify the business' agent's failure to complete the transaction.

      • SlickMick on 19/07/2023 - 09:29
        +1

        Store sounds dodgy. If they're legit, they can sort it out with Australia Post.

  • AustriaBargain on 18/07/2023 - 14:36
    -7

    Too bad you didn't spend 40 bucks on a camera to stick above your front door or a planter box to obscure the view of packages in front of your door from the street, or both. You have no way of proving or knowing if the delivery driver stole or someone stole it from your porch. If you specifically paid for sign on delivery or the camera shop specifically uses that feature, then this should be a problem with the camera shop and Australia Post.

    The camera shop has no way of knowing if you did collect the package and are trying to scam them. Australia Post is telling the camera shop it was delivered just fine. The camera shop asking what you want to do is about right.

    You could report it to the police, if only you spent that 40 bucks on a door cam. You'd think if someone is stealing packages in your area the police would want to know, but trust me they dgaf if you got no proof. Still though you could report it anyway saying you need to for insurance, then send the camera shop a copy of the police report.

  • djsweet on 18/07/2023 - 14:45
    +20

    It's on the camera shop to deliver. If they didn't pay for signature on delivery that's their problem. If Australia Post delivered without a signature even though the camera shop paid for signature on delivery, then that is still the camera shop's problem. Whatever way you look at this, it is the camera shop's responsibility to get the item to you, and they haven't done that. The fact that it was AP, signature or non signature is should be largely irrelevant. You paid for an item and didn't get it. Chargeback if you paid on CC. If you didn't, then you will need to persist with nagging the camera shop or begin action with your state's consumer affairs body.

    • AustriaBargain on 18/07/2023 - 15:04
      -5

      If OP had the option for sign on delivery but saved a few dollars by not choosing it when ordering, then surely it would be OPs problem, it's not irrelevant. It's common knowledge that standard packages are just left by your door. I think the average child in Australia even knows this. I think my cat understands that's how it works, he sees it happen when looking out the window.

      • bhubb18 on 18/07/2023 - 15:13
        +3

        Except all the times that they're taken back to the post office when a safe drop off can't be done

        • TilacVIP on 19/07/2023 - 18:19

          A safe drop is quite objective. What they deem to be safe may not necessarily be "safe"

          We left it in a safe place, - yeah on the front porch in plain sight.

          One of my previously delivery, stated left in a safe place…..which was placed in the neighbours letterbox, half sticking out, within arms reach of people walking by on the footpath. You morrron's call that safe??

          What a ******** disgrace Auspost has become.

      • Sxio on 18/07/2023 - 16:15
        +20

        Mate i got it with signature and insurance. Who the (profanity) would choose to have a $2000 item left at their door?

        • AustriaBargain on 18/07/2023 - 16:24
          +10

          Then it's open and shut, you can prove you never signed for it. Tell the camera shop you want them to send more lenses and recommend they file a police report for their insurance, and that you'll be happy to talk to the police if they contact you to follow up on their report. And tell them you've waited long enough and want the lenses sent right meow.

        • Drpepper666 on 18/07/2023 - 17:06
          +1

          Try parcel locker next time, after you sort this mess out.

  • christopher8827 on 18/07/2023 - 14:53
    +4

    Report to the postal ombudsmen. AusPost didn't hold their end of the bargain.

  • this one on 18/07/2023 - 15:13
    -3

    care so share the tracking number? are you sure is was auspost? if it required a signature and that was forged then you need to follow thru with the courier company. If you had a "safe drop" authorization then its pretty much up to you. If I had a $2000 item coming to my home i would be watching the tracking every hour for updates….

  • Jimothy Wongingtons on 18/07/2023 - 15:39
    +2

    I’m stressed out sending goods over $100 let alone 2k for those who insist on authority to leave instructions. Have had a few complaints now from some customers about having to go to post office to pick up but just better this way for everyone. Surprising camera shop would roll the dice like this, especially because it’s prime target for fraud.

  • CyberMurning on 18/07/2023 - 15:58

    i have default on leaving without signature on my aupost account but some sender can opt to ignore that and insist on signature.

  • Cluster on 18/07/2023 - 16:05
    +3

    I sell some expensive items on eBay, and if I insure a package for $500 or more, Australia Post automatically demand I pay $2.95 extra for a signature on delivery. They cannot leave the package, take a photo, and call it good.

    Did the camera shop insure the package for $2k? If so, AP has no excuse. They must not leave the package on a door step, but take it to the nearest PO. No ATL? No dropping off the package with no one there. No excuses like 'COVID', which Australia Post loves to use whenever anything goes wrong.

  • Sxio on 18/07/2023 - 16:19
    +20

    Instituted a charge back and they called and refunded me within 30mins.

    On the phone they admitted they didn't have insurance at all and were just going to "wear the cost" and the reason why they were stuffing me around was in case I'd received the item anyway and was lying about it.

    Blows my mind they're sending this stuff without insurance. But he said they do 150+ packages a day and this is only the 2nd time this has happened and the other time the dude lied about it and then came clean at the end. Glad i got my money back but far out, why wouldn't you use a courier for this price? I even paid for insurance, or at least, they said i did at checkout. Really strange.

    • Cluster on 18/07/2023 - 16:44
      +8

      Well, that explains the AP contractor leaving the package without a signature: If they had insurance they would be forced to pay for signature on delivery and this whole fiasco wouldn't have happened. The business took the gamble and lost. I have sent some small value items ($30 in a letter) that got lost in the post, and I had to wear the cost. But if I was sending a $2k item, you bet I would have full insurance.

      • Sxio on 18/07/2023 - 20:02
        +2

        Same. I post my old gfx cards etc on eBay and ALWAYS insurance. And even then, the worry about the buyer scamming me is always there. I still have my 3080 in a box, the winning bidder had no previous buys and had only set up their account 2 days before. No way was i taking the chance on them!

        But yes. Always insurance, always signature. And I've never sold anything that was this expensive.

    • Jimothy Wongingtons on 18/07/2023 - 16:49

      They prob figure the excess over a few hundred parcels a day saves $$$)$ in long run

    • Pelicannn on 18/07/2023 - 17:32
      +4

      Feel like naming the shop? I'd rather avoid in the future if that is their attitude.

    • Drpepper666 on 18/07/2023 - 17:40

      You know what they say about customer service. The customer is always right a scamming thief

    • skittlebrau on 18/07/2023 - 18:24
      +3

      I even paid for insurance, or at least, they said i did at checkout. Really strange.

      That's incredibly dodgy. Maybe they could argue they're self-insuring it? Either way, feels a bit fraudulent to me.

      • Sxio on 18/07/2023 - 20:04
        +1

        Yeah i guess self insuring is one way to describe it. I mean, they are saving a lot of money, but it made this process extremely painful and needlessly stressful.

  • coffeeinmyveins on 18/07/2023 - 16:21
    +2

    auspost are the freaking WORST.

    I had an express post item that had "Signature on delivery required" because it was expensive. What did they do? Leave it under the carport.

    useless.

    • AustriaBargain on 18/07/2023 - 16:26
      +1

      My door camera catches them writing on the slip as they walk up to door. Even if my car is in the driveway. But meh, I could use the exercise walking to the post office a few blocks away anyway.

      • this one on 18/07/2023 - 17:52
        -1

        whats your point?? if your not home a card needs to be written. If you are home the card they are writing gets thrown in the bin. Do you realise how many cars are in driveways with no one home? You obviously have no idea about the time wasted by writing out those cards, they are being efficient.

        • Protractor on 18/07/2023 - 18:40

          Efficient? LOL.
          Do they mime knocking on the door from the van?

          • this one on 19/07/2023 - 15:22

            @Protractor: writing on the slip as they walk up to door

            • Protractor on 19/07/2023 - 17:07

              @this one: Read the reviews. So your defence or their rancid failures seems to be an outlier. Why?

      • burningrage on 18/07/2023 - 18:21

        The problem with getting it sent to the PO after "missed" delivery is that it adds another day to the delivery as they tend to drop it at the PO at the end of the day just before the shop shuts.

        • AustriaBargain on 18/07/2023 - 18:24

          One time they brought my big and heavy stand mixer to a newsagent the other side of town. Maybe payback for making him lift such a big box.

    • Cluster on 18/07/2023 - 16:50
      +1

      At least if the package gets stolen you can ask AP for evidence of signature, at which moment the AP contractor gets into trouble for being lazy. If AP rolls out the tired old COVID excuse they still don't have a leg to stand on.

      • coffeeinmyveins on 18/07/2023 - 18:52

        Yeah but I'd rather not deal with them . It'll take months and you'll probably just get a fraction of the value of what it was

        • Protractor on 18/07/2023 - 19:51

          Yep, no way will AP cough up full value of the lost item in this instance.

          • coffeeinmyveins on 18/07/2023 - 22:10

            @Protractor: Although you could argue you paid more for SOD for that exact reason and it was stolen because they didn't do what was paid for.

            But again, wouldn't want to deal with the hassle

            They're a necessary evil

  • Protractor on 18/07/2023 - 18:37
    +1

    Ask APOst for a copy of the delivery persons police clearance .Hahahahaha
    My experience is AP will avoid responsibility and culpability.
    It's always someone else's fault

    • coffeeinmyveins on 18/07/2023 - 18:52
      +1

      On what planet do you think they would give you that information?

      • Protractor on 18/07/2023 - 19:42

        My bet is NOT they not they they won't, it's that they CAN'T.
        That's my point

        • coffeeinmyveins on 18/07/2023 - 22:10

          My bet is NOT they not they they won't, it's that they CAN'T.

          My dude, did you have a stroke while writing that?

    • tmcn85 on 18/07/2023 - 19:50

      No doubt will have some good holiday snaps/

  • mhz on 19/07/2023 - 08:29
    +3

    I had a similar thing happen during COVID with Auspost where I ordered a GPS from Anaconda.
    Aus Post signed for it themselves and then when it went missing from the doorstep before I got home from work they tried to wash their hands of it.
    I pushed them for compensation and threatened legal action unless they compensated me for it.
    It took a while but I got my money out of them eventually.

    • Sxio on 19/07/2023 - 09:16
      +3

      What a nightmare!! Like… What is the point of getting signature on delivery if they sign the thing themselves???

      • mhz on 19/07/2023 - 11:31

        Exactly my point. They tried their best to pin it on Anaconda for not insuring the parcel.
        I pointed out to them that Anaconda had made the effort to make the parcel signature on delivery and no authority to leave otherwise and they eventually backed down and paid up!

    • Protractor on 19/07/2023 - 10:20
      +1

      You should see the escape clauses in their statutory obligations. Why do you think this stuff is the normal experience. And where do you suppose all those missing items go? There's always one last person in the chain when a signature is involved. If that doesn't narrow the search , then it's standard and accepted behaviour.

    • burningrage on 19/07/2023 - 10:39
      +2

      Any door bell video of an AP courier dropped down the box in front of the door, self-signing the delivery, and then retook the box back into his van would be enough to bomb the shit out of Australia Post worth of a Royal Commission.

      • Protractor on 19/07/2023 - 11:18

        A Royal Commission is the only thing that can save them from themselves.
        Because sooner or later it will cost a Minister their job. Read the online reviews.OMG

  • badg3rz on 19/07/2023 - 11:49

    Why didn't you get it delivered to your local Post Office using a Parcel Collect address, if not if you have a PO Box, or online shopping address using your PO Box address (PO Box Plus) that 40+ couriers use?

    Something that expensive I would have done, takes it out of someone that passes by seeing it outside your home stealing it, which is probably most likely.

    • mhz on 19/07/2023 - 13:21
      -1

      Because I wrongly expected AusPost to do their job properly and read the instructions that clearly stated "Signature required. If no signature deliver to nearest Post Office, no authority to leave"
      Seriously dude, don't put AusPost's shortcomings onto me the customer.

      • Protractor on 19/07/2023 - 17:08

        Most of the ppl defending them are either compromised or in denial

      • badg3rz on 19/07/2023 - 17:33
        -1

        I had stuff delivered, and guess what, no signature, when the item clearly states "Signature Required".

        This time last year they rang me up because I was out and they left it somewhere out of sight and that was a once off.

        Usually they won't take it to a PO even if it clearly states Signature Required, that’s why I get all my deliveries to my Parcel Collect address which goes to the PO, PO Box if the site says they can do that, or with a PO Box Plus that uses a slightly different address but goes to your PO Box that any courier uses.

        I don't trust Aus Post delivering to my home address as when I'm not home they just leave it at the front door. Even other Couriers do that with signature required.

        Don't get narky with me, calm down. And why are you getting upset, you're not the OP, unless you are and changed you're account for posting.

        • Protractor on 19/07/2023 - 18:15
          +1

          You don't need to be the OP to have a shared, or worse, experience. The reality is that AP (across the board) have had enough time to have erased this serial failure model. Rather than reform they just pluck or recycle an irrelevant excuse. They were blaming mail delays on floods months after there were no issues. The govt still allows them to play the covid card. It's all lies. If covid impacted some mail it would impact all mail. If someone sneezes at AP they blame the next 6 months delays on the worn thin covid excuse.
          It is the random intermittent reliability, the inexplicable location diversions,the straight out lies, the dodgy staff behaviour,the dismal support,the pathetic restitution that defines them.Then there's the almost extorionate rates per service they actually deliver
          Apart from that, she's all good
          This carrier handles the greater publics precious mail,passports,contracts,credit cards etc. Much of that public has no other choice.
          AP should be above suspicion at all times

        • mhz on 21/07/2023 - 09:36
          -1

          Good for you buddy, do you want a medal or a showbag?

          You victim shame me for telling of my bad experience with AusPost and then all of a sudden you are the victim?

          • badg3rz on 24/07/2023 - 11:13

            @mhz: I'm not victim shaming you, nor playing the victim.

            I've had other people's deliveries delivered to my address and they rang up AP saying it's been delivered and put a complaint in, but I took it around to them as it's only 1-2km away.

            It's better off if you get it delivered somewhere that you know where people are going to be there all of the time, like your workplace for example, or better yet, keep it in AP hands so you know it's safe to go and collect, not out for delivery. That way when it goes missing then you can claim the item is missing in AP hands, instead of now AP washing it's hands saying the item has been signed and delivered.

            Since COVID hit, they stopped the public signing for things, but are slowly bringing it back in, when I go and collect parcels at the PO, sometimes they make me sign, sometimes not, sometimes I have to show ID without a signature.

            I hope you or the OP does get compensation for the item through AP, especially for that amount of money, and quickly do as I think it's a long drawn out process.

            • Cmull on 20/08/2023 - 21:00
              +1

              @badg3rz: Hi ,I just signed up today bc i had an horrible experience with local PO..( btw..english is my 2nd language and i may cant express myself clearly by writing this, but i hope you understand)
              We moved here last year on a rural property and the PO is 25 min drive one way.
              I order mostly online and mostly pay for delivery. My question is why i have to pickup from PO then? I didnt sign up for Parcel Collect!
              Now to the most annoying thing..I lost 2 parcels so far..got notification to pickup which i normally do within 2 to 3 days, but then in-between got an other notification that it was collected ( not from us !), so i went to PO thereafter and complained..they said that cant be and were laughing it off somehow.
              One day i discovered on a local group on facebook my Familyname, I straightaway thought thats it, PO may done a mistake and gave my parcel to her bc she lives close to PO…so i went to PO office and told them this but again.
              they denied it!
              Now guess what? On Thursday my husband went to town to pick up some parcels for me and my son..i opened the 2nd one and i never ordered such..looked at the adress and yes..that was for the other on in town,so PO done a mistake again! Now what i guess is,that this person got a notification that it was delivered,but she didnt received it( like it was happened to me),..PO rang me ( after finally discovered their failures)and told me to bring it back..no apology whatsoever..I said I'll bring it back tomorrow after i made a complain by the Police..she said she'll ring Police and report me for Theft!! Imagine this!..anyway, i rang the Police straight after the phonecall and explained it all to them..they also threathened me first with Theft but then understood what my concern was with my lost parcels before, which they didnt know about bc PO said they gave me "accidently" an other parcel and i wont give it back. Police said i have to bring it back..ok, Im 67 and it was nearly 5pm, i dont like driving in the dark and they can pick it up..Police said ok, they will let them know…so the Boss " lady" from that PO came shortly after and picked it up..Police said to put it secure on my front door, i did. We have security camera's and she was so nice to stick her middle finger up…i did a svreenshot from this!..how rude..
              My question is what would you do?..i lost $160 for the 2 parcels and now I'm affraid to collect my future parcels from there as i know they are rude

              • [Deactivated] on 20/08/2023 - 21:14
                +1

                @Cmull:

                We have security camera's and she was so nice to stick her middle finger up…i did a svreenshot from this!..how rude..

                Post link to screenshot please

              • Yola on 22/08/2023 - 08:04

                @Cmull: Sorry for your experience. Ordinarily, I would say to complain to the relevant authority with the pic proving unprofessional conduct. However, you are somewhat at their mercy as they have a monopoly. They may know the other people with the same name or just do not like newcomers. You may have to go down straight away and pick up before the other people. Hopefully, now they know that there are 2 people with the same surname they will be more careful. Document everything in case you do need to make a complaint, if it gets to a point where that is the only way to stop this from happening again.

                • Cmull on 22/08/2023 - 17:29

                  @Yola: Thank you so much for reply!

  • kurth on 19/07/2023 - 18:22
    +3

    I run a business that is specialised in repairing and servicing professional recording equipment.
    Our clients often used AP and pay for the “signature on delivery” option to send valuable gear for repair, obviously assuming that this means that their parcel will be confirmed delivered, or left at the local Post Office.
    Unfortunately since COVID it makes absolutely no difference with AP whether or not the sender pays for this “signature on delivery” option as AP does not ask for the recipient’s signatures any longer. The driver simply signs himself and drops the parcel somewhere (if you are lucky out off the elements).
    We had many cases when expensive stuff was left for hours outside at the door or even clearly visible from the street on the driveway (although we were inside working), since AP drivers do not even bother to ring the door bell any longer.
    Over the last two years I lodged several complaints with AP over this. They always apologise and tell me that because COVID this is the normal procedure now.
    It is obvious that AP is still happy to take money for a service they don’t provide any longer.
    Maybe AP has still more COVID issues in 2023 than others, but we strongly advise our clients now against using AP for items that are worth more than $20, better using courier services that are more secure.

    • Sxio on 19/07/2023 - 18:41
      +1

      I didn't know that, but it's exactly what's happened here. Really surprised the company didn't use a courier. Seriously this is sooooo expensive.

      And then they make me sweat when it went missing like I'd done something wrong. Not fun at all. Never again!

    • Protractor on 19/07/2023 - 18:51
      -1

      The thing is they were unreliable and feral shit before covid and now they are toxic shit with the support of the govt

  • [Deactivated] on 19/07/2023 - 19:17

    I had a parcel delivered today (Syd) that was sent on Mon (Melb) - a rather quick delivery after weeks of intra & interstate deliveries taking > 5-7 days. Someone here mentioned that AP had a new sorting system or something similar so hopefully they're now sorting properly & quickly.

  • dfg555 on 20/07/2023 - 06:33

    covid protocols they're allowed to leave the package

    Is that really still the case I've read other threads saying they've stopped doing that, maybe it's location dependent?

    • AsukaST on 21/07/2023 - 14:42

      I guess it depends on your local post office.
      In my area they have stopped doing so and bring it back to post office for collection.

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