Tangerine NBN 14 Day Trial Refund

shockme79 on 17/07/2023 - 21:51
Last edited 17/07/2023 - 22:00 by 1 other user

Hey guys,

I've just churned my home nbn service today to a new ISP (Tangerine). I switched from Australia Post Connect, same plan (HFC) 100/20.

Tonight i'm getting broken streaming, wifi drops out randomly..etc Not a good start and I never experienced these issues previously. Seriously considering if this is a constant thing I will use my right under the 14 day NBN risk free trial and move on.

My question, do I need to churn to a new ISP before I contact Tangerine for my refund? I tried reading through their T&C's and all they say is they need to be notified in writing within 14 days..

Has anyone requested a refund within 14 days of switching to a new ISP and what is the process?

Cheers

Related Stores

Tangerine Telecom

• 

  jjjaar on 17/07/2023 - 22:08

  +1

  We have set out below the details of how the 14 Day nbn™ Trial works but if you are in anyway uncertain, something is not clear or you have any questions about how this offer may apply to you, then please contact us on 1800 211 112 or via live chat on our website - before going ahead.

  and

  To obtain a refund of your nbn™ plan fees during your 14 Day nbn™ Trial period, you must let us know by contacting our support team on 1800 211 112 or via the service cancellation option in your customer portal.

  https://www.tangerinetelecom.com.au/storage/policies/Decembe…

  I would contact them to request the cancellation of the service/refund. Via the portal, you can choose your end date. I would then organise the new ISP for that same date.

• 

  ESEMCE on 18/07/2023 - 08:55

  You can notify cancellation in the myaccount section.

• 

  SpeedAU on 20/07/2023 - 22:26

  +1

  you churn to new provider, then contact them….I ended up going back to them it's likely an issue with your setup, i have no issues