Is This eBay Seller Telling Porky Pies

newtz on 05/07/2023 - 10:43

I purchased an item from a seller on eBay in part because they had "fast Australia shipping!" Prominently displayed and I needed it with reasonable quickness. After no "sent" notification on the 29th, I messaged asking to cancel so I could buy it elsewhere.

They responded saying it was already sent and the tracking info was just slow to display. This was on the 29th.

Although it appears they got the shipping number ready, looks like they didn't post it until the weekend at least. As Aus post say received on monday

I've just got to wait now, but curious if they're bullshitting or not. Tracking info:

Item processed at facility
MELBOURNE VIC
Tue 4 Jul, 2.57pm

Received and ready for processing
Mon 3 Jul, 1.50pm

Shipping information approved by Australia Post
Thu 29 Jun, 2.35am

Shipping information received by Australia Post
Wed 28 Jun, 11.41pm

General Discussion

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Comments

  • seannami on 05/07/2023 - 10:49
    +1

    Depends if they have an Auspost pick up, how long Auspost took to process it etc. Not unusual for the scanning in to take a bit of time as Auspost's end so it may very well have been processed by the seller on Thursday but standard post didn't put it through til Monday

  • elgrande on 05/07/2023 - 10:51
    +8

    Looks like they generated a label the evening b4, i.e spent money, so fair call imo.

  • jv on 05/07/2023 - 10:53
    +20

    Just consider yourself lucky they didn't use Aramex

    • [Deactivated] on 21/10/2023 - 17:04

      Fear the worst; obviously you've endured that pain.

  • Protractor on 05/07/2023 - 11:01
    +4

    Welcome to sleazebay
    The APost system of pre-selling barcodes on pkgs flogged on ebay gives sellers the opportunity to drop ship as many items as they want. Thank the ACCC for allowing this pseudo fraudulent practise. They know about it, and look away.
    Sellers blame APost, APost blames covid. You can't win. Unless you avoid ebay. IMHO ebay sellers should have a traceable ABN if trading with Australians and purporting to be in Australia. Drop shipping within Australia is common. One of the big auto parts places uses this method with impunity.
    Until the scan shows an actual APost location consider the item as being frozen in time. (possibly sitting on a shelf somewhere) Unlike your money, which is long gone.
    The ebay /Apost partnership is a match made in the sewer.The tracking number exists long before your purchase & can be activated any time. Activation means nothing as far as moving items along the convoluted feral APost system.

    It is common for ebay sellers like this one to lie.Does his/her/their actual profile say he /she/it is based in Straya?
    Post the final tracking details with your personal data redacted and maybe name the ebay store, or at least the actual item so we can join the dots, and avoid

  • Ocker on 05/07/2023 - 11:02

    Seller is full of crap.
    They may have processed the transaction, and purchased the AusPost shipping label on Wednesday 29th, but they did not physically lodge the item with AusPost until Monday 3rd.
    At any time they prior to handing over the item to AusPost they could have cancelled the AusPost transaction and received a refund of the postage cost.

    • Protractor on 05/07/2023 - 12:02

      "Seller is full of crap"
      Yep, for the following reasons.
      1.The ability of sellers to pre-purchase scanable APost pkgs.
      2. Zero ebay or consumer org policing or penalty to deceptive location and postage times on ebay listings
      2. They know that the items are going via the ever flexible,randomly reliable APost system and yet STILL claim to be able to perform a miracle, aka Fast Shipping.
      The very fact that ebay allows sellers to be based in China and rig the listing to fake a local shop in multiple ways shows how bent the place is.
      Genuine Aust ebay stores should be seeking rule changes , to clean the place up and yet?
      I can only assume many here defending these seller behaviour are also ebay sellers, or are they are the luckiest buyers around.

      • Ocker on 05/07/2023 - 12:25

        I am given to understand eBay Australia has no say in how eBay China operate, essentially they are untouchable

        • Protractor on 05/07/2023 - 12:35

          I am given to understand we also have our own laws applying to all retailers selling into our economy. Ask Harvey.
          I'm also talking about ebay stores who claim to be based here. IMHO that is bordering on fraud. We have laws for that.

          I am also given to understand we also have the ACCC, but the less said about that white elephant the better.

          ebay>>>>dot AU (Australia) ABN 22 086 288 888

  • Xistn on 05/07/2023 - 11:15

    Ebay should change its name to Dropsh!t.

  • Heaps for Cheaps on 05/07/2023 - 11:29
    +2

    They may or may not be, but at the end of the day it matters only if it arrives within the estimated window you saw on the original ebay listing.

    Also, they may have dropped it into a roadside mailbox.

  • Boioioioi on 05/07/2023 - 11:30

    Previously I would have thought porky pie, but maybe not….

    There is a post office near me where when I take the package, they dont scan it in for ages. I suspect until it gets loaded into the van

    • Ocker on 05/07/2023 - 12:27
      +1

      They are supposed to scan the item and give you a printed receipt at time of lodgement.

  • p1 ama on 05/07/2023 - 11:42
    +2

    So what's the actual timeline?

    When you purchased the item on eBay, what did the seller say was the delivery timeframe?

    How long after you ordered did you message to cancel (i.e. what was the date of your order / how long before the 29th did you order)?

  • Some Human on 05/07/2023 - 12:22

    A lot of sellers only post twice a week, so yeah they probably are telling BS. Probably best to check their handling time first before purchasing next time.

    I personally don't understand why they wouldn't allow you to cancel before it's sent, unless they are desperate for money. They're just leaving themselves open for bad feedback and shattering their chance of having you as a return customer.

    • Ocker on 05/07/2023 - 12:28

      Could be "penny pinching" as even if the sale is cancelled the seller still has to pay the base .30c eBay transaction fee.

      • Some Human on 05/07/2023 - 12:32
        +1

        Yeah, could be.

        But what they don't realise is that the buyer potentially leaving bad feedback for a forced transaction will do far more damage to their store than a 30 cent loss.

        • [Deactivated] on 05/07/2023 - 12:41
          -1

          Certain buyers are just unreasonable, no matter what.

          Reviews have become a means of venting for some folks that is entirely disproportionate to the reason for the rant.

    • Protractor on 05/07/2023 - 12:57
      +1

      Lots of these sellers have a multitude of stores. The problem is the ebay rules allow dodgy practises. Money is money

      • newtz on 05/07/2023 - 13:42
        +1

        I hate the multi store shit going on. Makes it so hard to find anything decent when you get the same garbage product coming up 20x in search results

        • Protractor on 05/07/2023 - 13:51
          +1

          It's ebays preference. Just like you can't search 'highest feedback rating' .

          (If it is possible, as a buyer, to search option, 'highest feedback rating first' or 'Australian based seller and goods' , I'd like to know how)
          I suspect if we had the option 95% of ebay stores would evaporate

          • Some Human on 05/07/2023 - 15:02
            +1

            @Protractor: If I'm looking for something in a saturated market full of chinese sellers, I click location and only look for stuff within a certain radius, it will mostly come up with aussie sellers. That's what I do when I want a phone cover.

            • Protractor on 05/07/2023 - 16:45

              @Some Human: Done the same thing (without checking the ebay stores shops actual) and that's how I learnt the hard way. Sellers can still say item is in Melb, and drop ship from China (and be in China on their profile), and drop ship, with no evidence on pkg it came from China,(usually setup in Oz to slip into APost system) to me in the actual order. When they do the listing and say 'item located in' they just lie. That simple.But they did. In theory many filters should knock out the impostors, but ebay has its systems skewed.How many times have you bought from a 'located in major Aust city' only to have it arrive later than it should in a very Chinese generic envelope/pkg? If in ebay we could search for actual proof, filter out drop shippers, ebay and those sellers would take a massive hit. The business model is not designed to favour sellers or buyers. Just ebay.

              • Some Human on 06/07/2023 - 12:28
                +1

                @Protractor: Just don't buy from sellers with a broad location like a capital city and avoid anyone that spells their location all in capital letters.
                This works for me.

                • Protractor on 06/07/2023 - 12:29

                  @Some Human: Feedback matters
                  Avoid any listing with big colourful images of Strayan flags or APost on them. Good sellers don't need to add that crap.

  • ESEMCE on 05/07/2023 - 13:21

    Warehouse closed for stocktake 30 June probably put a spanner in the works.
    But yeah, they should have got it sent out 29th.

  • jellykingdom on 05/07/2023 - 13:30
    +1

    Is anyone finding they're using Amazon a helluva lot more than Ebay? I just can't be arsed waiting 2-3wks for "Australia seller - fast postage!" when I will literally get my item the following day with Amazon

    • newtz on 05/07/2023 - 13:41
      +1

      Oh for sure! I'll give the seller benefit of the doubt in this case. But I'm sick of eBay and sellers having multiple accounts selling the same garbage which makes it impossible to find anything decent. Then the postage times just suck. Unfortunately I ended up with a heap of eBay vouchers due to a refund that need to be used, otherwise I'd be all over Amazon.

    • [Deactivated] on 05/07/2023 - 13:46
      -1

      I have yet to buy from Amazon Australia.

      Prefer to deal with Australian small businesses, as much as possible. I also don't think next day delivery is all that special unless you're starvin' marvin' & cannot get to a grocery store.

      • jellykingdom on 05/07/2023 - 14:58
        +1

        Agree with buying Australian but when i'm after something small (e.g various adapter cables) or specific (e.g silicon baskets for my air fryer) or notoriously expensive in Australia (e.g dual monitor mount) i cannot be bothered finding that small business, driving to the shop, finding a park, tracking down the item in store…

        • [Deactivated] on 05/07/2023 - 15:46

          As I wrote, 'as much as possible' however I get it, there is a place for Amazon when you're time poor, cannot be bothered or it's the best price.

          Similar to the pay cash movement, I prefer to shop instore or click & collect so that bricks & mortar stores do not disappear entirely.

      • newtz on 05/07/2023 - 17:36
        +1

        Amazon order almost turns up before you hit the pay button 😂

        • [Deactivated] on 05/07/2023 - 17:40

          lol - if only it could spare you the hassle of paying for it

        • foxmulder on 05/07/2023 - 17:42

          I ordered toilet paper on Sunday night 10:30pm and get the toilet paper next day before noon. I get it after I hit the pay button, but still very impressive :)

  • djsweet on 05/07/2023 - 15:35

    Its hard to say. The seller could plausibly be telling the truth. Auspost doesn't always scan things in right away. There's no way to be sure if they're bs-ing you or not. If you want something quick, Amazon unfortunately seems to be the only reliable option. Auspost is still in covid hangover mode where express isn't express.

  • foxmulder on 05/07/2023 - 16:44

    Here is what I thought about what those steps meant:

    Shipping information received by Australia Post Wed 28 Jun, 11.41pm
    Seller entered in order address in AusPost system - a consignment is created.

    Shipping information approved by Australia Post Thu 29 Jun, 2.35am
    Seller finalize your parcel with other parcels - manifest is created, comparing MPB and eParcel - only eParcel seems to have this 'approved' step - thus most likely the seller uses eParcel for your parcel.

    Received and ready for processing Mon 3 Jul, 1.50pm
    The parcel is received by AusPost driver and scanned manually.

    Item processed at facility MELBOURNE VIC Tue 4 Jul, 2.57pm
    Parcel went through one of that parcel processing facility.

    Depending on the dateline of dispatch - a fast shipment means if morning dateline, it means that order should be dispatched and received by Auspost the next day (Thursday), if afternoon, it means it should have received by Auspost in that same day (Wednesday). Monday dispatch is too long.

    • Protractor on 05/07/2023 - 17:00
      -1

      Until it has the name of a physical place it's doing nothing. Usually because seller has scanned to get a hit for tracking. Once it hits processing(in any location it's not necessarily moblie, and more often than not,it is a generic term for waiting for a pleb to do their job physically or press a button. Or in a car park getting a treatment.
      "Processing" in any tracking description is the great Aussie tradition of nicknaming something the opposite. Shorty etc.
      In fact generally 'processing' generally means 'resting' APOst speak.
      Post, takes on a new meaning at APost. Like a fence post. Stuck in one spot. Throw crooked or lazy ebay stores into the mix and it's a lottery. At best the Ops items scans indicate it was with the sellers for days -if they even had it at the time they took his money

      • [Deactivated] on 05/07/2023 - 17:12

        It's just ….. shipping. OP will receive the parcel soon enough & all will be OK.

  • Jimothy Wongingtons on 05/07/2023 - 18:27

    Exactly because of bs practices like this that 95% or more of my online purchases are from amazon.

  • LFO on 06/07/2023 - 13:59

    They probably produce their own, Australia Post approved, postage labels.

    So, yes the seller "process" a parcel today (even Australia Post Express Post) but it is taken to an actual Post Office (for delivery) any day after that … mañana … mañana …

    Not quite a porky pie teller seller but not an true-blue honest seller either.

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