Weekly Disconnection: Modem or nbn?

Shane34 on 03/07/2023 - 12:44
Last edited 03/07/2023 - 12:45

Hey all,

I've had this issue of late where my internet goes down every 7-10 days. DSL and internet lights go out A normal turn off and on of the modem router doesn't reset it anymore like it once did.

Usually it takes me going into the router settings and setting up a new connection for it all to come back online

The router is a TP-Link wireless N about 2-3 years old. Not flash but given the fact it works perfect for 7-10 days before this issue happens again, I'm just trying to figure out if it's an NBN issue or my modem.

Guessing another modem and a call to internode would be the first stage of troubleshooting here. Thoughts? :)

Cheers

Internet Broadband Modem nbn

Comments

  • Gunther on 03/07/2023 - 13:01
    +1

    You really need to swap it out another modem to test it…. or you could also try updating/reflashing the firmware.

    Internode maybe able to shed some light on the reason for the disconnections… maybe,

  • Cleartripe on 03/07/2023 - 13:37

    My bet, based on personal experience, is the modem. I'm my case it was a Asus ac68 3-4 years old. No issues after replacement. Updates/reflash did zilch for me

  • smashman42 on 03/07/2023 - 14:24

    I had similar probs and it ended up being the modem. I was lucky enough to have a spare from another ISP/RSP so I just switched them and boom, rock stable.

  • vshek on 03/07/2023 - 15:23

    I have same issue (may be once a month) but happened with two different modems. Now I just reboot it every weekend (why bother?).
    U can get something like this to automate reboot if you like (https://www.bunnings.com.au/hpm-24-7-slimline-digital-timer_…)

    • outlander on 03/07/2023 - 19:33

      I recently ordered some of these
      https://www.aliexpress.com/item/1005005097656872.html

      Haven't arrived yet but I'm keen to test them out

      • vshek on 04/07/2023 - 18:06

        Interesting, When does it initiate restart? based on time? or monitors wifi?

        • outlander on 09/07/2023 - 21:31
          +1

          My units arrived a few days ago. Only tested them briefly, but they seem reliable. They shutoff power for about 5 minutes every 24 hours.

          They're only rated to work up to 15v, and annoyingly it turns out the asus routers I have use 19v.

  • brokenglish on 03/07/2023 - 15:31

    Who’s your ISP?

    • GordonD on 03/07/2023 - 15:58

      a call to internode would be the first stage of troubleshooting

      I'd guess internode.

  • Shane34 on 03/07/2023 - 17:43

    Hey all,

    The cause is still a mystery but tends to be looking more like a line issue. I tried a backup modem with tech support and the wan light still won't come on. They lodged a fault with NBN and said it's either their issue or if not internal wiring.

    • illy11 on 18/11/2023 - 13:15

      Hey I have been having this issue and on the verge of getting a new modem, did you end up finding out what the issue was?

Login or Join to leave a comment
Login Join