My samsung s21 ultra has been to repair 3 times and it has started to play again in 2 months. They have replaced motherboard and lots of components many times! It is still under warranty.
Can I request them to replace with new phone?
Samsung Galaxy S21 Ultra Repair Issues
s26f84 on 18/06/2023 - 11:27
Comments
they replaced mine with a S23 Ultra first time it went it for a repair, no questions asked.
You should be able to use your consumer law guarantee rights.
Replacing parts is considered "major fault" which alone will trigger a full refund or replacement.
You've had this done 3 times.
It's time they replaced your phone surely.Go to the ACCC site and learn about the consumer guarantee, use all the right words when you speak with them and you should come out on top.
Good luck
no luck, its with repairs 5th time no and still they will not replace the phone! repair is the only thing offered.
There is a “no lemon guarantee” baked into the ACL. Multiple minor problems can constitute a major problem. You can probably argue this is the case and get a replacement.
If they won't budge just take them tribunal, they'll back down as soon as they receive the paperwork.
It's not worth their time to fight a loosing case.
Just make sure you got a backup phone while it happens if you still need to use your phone.I went to samsung in perth, only headoffice can give replacement. So, will be without phone for the 4th time! in 1.5 years
please see email below from samsung. it has been to repair 5 times now and they are unable to fix the phone. i asked for replacement and they refused it. what are my choices? should i do a dispute and take the to court?
email:
Thank you for your time with Samsung Electronics Australia.
Our Authorised Repair Centre has completed the assessment of your Samsung Galaxy S21 Ultra (Model Number SM-G998BZKEATS) and confirmed that it has the following issue:
History of network issues found in the device.
In light of the above, Samsung Electronics Australia considers that a free of charge repair is the appropriate remedy for your Samsung Galaxy S21 Ultra at this time.
We are happy to arrange a free of charge repair with our Authorised Service Centre.
If you wish to proceed with the repair, or have any further enquiries and wish to speak with a case manager, please e-mail on [email protected] quoting your reference number
The law is in ACCC: this is a direct copy paste from their site
When the business can’t or won’t fix a minor problem
If the business can’t or won’t repair or fix the problem within a reasonable amount of time, or at all, a consumer is entitled to:
get it done somewhere else, with the business paying the consumer back for the reasonable cost of the fix or repair
get a refund or replacement instead
keep the product or cancel the service contract, and be compensated for the drop in value caused by the problem.
The formatting is a bit off but you can make sense of it.
Have you asked them?