HSBC 2% Account Error Charges

Lsurfturf on 09/06/2023 - 23:53

Hi all,

I have the HSBC global 2% cashback account which I'm sure many here have. A friend mentioned to me that he just noticed a few times he was charged the same thing twice on the account so I reviewed mine and sure enough multiple times there have been 2 charges for the exact same amount and time to the second.

I can only review the last 90 days on my app. I contacted HSBC and they have said to look through my transactions and lodge a complaint against each which seems ridiculous when it's their fault. So just wondering if anyone else has noticed this and if you have this account recommend having a look at transactions because if it's both of us it's bound to be pretty prevalent and worth raising awareness and maybe there's a way to put pressure on HSBC to fix this if there's numbers involved.

Cheers

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Comments

  • samfisher5986 on 10/06/2023 - 09:27

    This is so strange as I noticed the same thing.

    I had just assumed it was a late transaction from previously.

  • Caped Baldy on 10/06/2023 - 10:19

    I checked mine and it looks okay

  • c64 on 10/06/2023 - 10:27

    how far back are you talking about? does the balance go down twice?

    i can't see any dupes. i always transfer money on demand just before i use

    some of the timestamps on the transactions seem strange though (before 7am). UTC might make sense, moving them to after 4pm

  • FujiFruit on 10/06/2023 - 11:28

    I remembered seeing it for a while and I thought it might be a glitch. Then it disappeared

  • HardQuiz on 10/06/2023 - 11:57

    I only send when I plan to spend.

    My account is looking good.

  • souths123 on 10/06/2023 - 12:37

    mine doesn't seem to have this issue, thank god. I am like others. I only keep around $100 in there and only top up when I do transactions, so I am always keeping tabs on the spend anyway

  • c64 on 10/06/2023 - 13:14

    the timestamps on the visa transactions doesn't appear to reflect the purchase date/time. i did multiple transactions yesterday and they all appear timestamped as 10 june 06:xx:xx today and the transaction date is 12 june 2023. it must be when they are processed

    also, the last statement i received was at the beginning of january 2023, yet i can only view transactions for last 90 days. how am i supposed to view transactions in between january and march?

  • JIMB0 on 10/06/2023 - 14:22

    Are you sure you didn't split the transaction multiple times to take advantage of the 2%

  • Ghost47 on 10/06/2023 - 15:04
    +1

    Is it a glitch where it's just recording the transaction twice or are you actually being charged for it twice? Wouldn't you have noticed your money disappearing into thin air if it was the latter?

  • surfturf on 19/06/2023 - 13:08

    Thanks for the feedback, so my friend pursued it with them and yes they had been taking money twice! It's the only person I know who has HSBC and seems crazy that we both had the issue.
    A few charges were for 30 dollars and with HSBC not being instant transfer for me I had a few hundred in there and hadn't been watching it too strictly because I'd only use for smaller transactions to get the 2% benefit.

    I have to go through all of mine now to then tell them about each and would strongly encourage others to check, it kind of looks like an error charge but they it doesn't revert back even weeks later. Abit frustrating that they don't do the leg work for their error. Seems like a major stuff up really for using your debit card in the normal way as apple pay. I'd like to warn more people but don't know how to spread the word more effectively.

    • samfisher5986 on 19/06/2023 - 14:07
      +1

      Its a problem for me because some of my transactions look identical.

      Did yours have different posting dates? Because one of mine look identical but it has a different posting date.

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