Trade-up Asurion No Refund

LGigigi on 31/05/2023 - 20:40
Last edited 31/05/2023 - 20:41

I used Samsung Trade In to purchase my phone, but I changed my mind and returned it. Asurion deducted my money and it has been a month since it was refunded. It's such a shitty company

Electrical & Electronics

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Comments

  • CrispyChrispy on 31/05/2023 - 20:51

    Trade-up Asurion No Refund

    Asurion deducted my money and it has been a month since it was refunded.

    … you have or haven't received the refund? And you've already directly contacted them about it if the latter is the case?

    • Gigigi on 31/05/2023 - 21:35
      -4

      I've been in touch for a month and it's all just official answers

  • AndyC1 on 31/05/2023 - 21:20

    Newbie that has not read heaps of previous posts about Samsung's trade in problems when dealing with Asurion.

    Use the search facility and read about Asurion

  • USER DC on 01/06/2023 - 00:32

    typical Samsung- no care about consumers

    • Gigigi on 01/06/2023 - 02:40

      third party stupid company

  • kyle on 02/06/2023 - 08:06

    Be decisive and don't change your mind

  • ihfree on 02/06/2023 - 14:06

    Checked the terms and conditions for such a scenario?

    If you are sure that you're in the right, maybe it's time to issue a chargeback.

    • Gigigi on 04/06/2023 - 13:15

      Samsung has refunded the money for the phone, but disgusting Asurion has not refunded me the old phone and the delay fee, it sucks

  • DaDiesel on 02/08/2023 - 17:10

    getting ready for my first Trade-up via Asurion for the Z Flip 5. With all the Asurion shenanigans, do people generally include original cables/chargers when they send their device to Asurion? I heard local Samsung Store can also send off trade up devices.

    • Gigigi on 04/08/2023 - 13:30

      just send the phone

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