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I know no one in Australia would have had good experience with Fastway, so they had to change the name and operate as Aramex but their performance and reputation is still the same. This is solely based on my own experience and I am not opposing anyone good experience if any.
Typically, I would consider myself an average online shopper and using Amazon since 2016. I lived in two outer city suburbs and two regional NSW suburbs within this time. Whenever there is Fastway or Aramex involved, I never get the delivery. I am curious to know what my fellow OzBargainers have experienced. I brought up this topic now because from past two months or so, every Amazon product is being sent to me by Aramex and despite raising this with customer care, all they suggest is wait and once certain period is elapsed, they refund you the money.
The Amazon membership price has risen however the quality of service has gone opposite way. I went to local Aramex and the lady was such a pain when I raised the concern. She was babbling about her own issues as company does not provide her with vehicle to deliver which I do not want to hear and does not concern me.
Now worst scenario, three of my parcels from Amazon worth just around $600 are now marked as delivered and on top of that they had the courage to say that they have recorded the signature as their tracking suggested. I have raised this concern again through email and informed Amazon too. Have not heard back yet.
Has anyone experienced something similar and what actions did you take? Please share your thoughts.
Just do searches on Aramex in the Ozb Forums. (or Fastway)