Update 20 May
I emailed the clinic overnight and was told "It is limited to one per person, 1 gap free visit". I've replied stating that the offer clearly states "5 gap free"
Just to be clear, their booking system doesn't say "1 gap free visit" despite the response I received from the clinic. It looks like they are focusing on the "limited to one per person" in the sentence instead of the words "5 gap free" to limit the use of the offer to 1 visit which still makes no sense to me, its deceptive if anything whether intentional or not.
Hi Ozbargainers,
I was in need of a physio and I looked up businesses around me on google. I came across one that had an easy online booking system and thought I struck gold when there was an option for "5 gap free physio sessions. Limit one per person, new patients only".
Fast forward a few weeks later, I attended the physio for the second time and the receptionist mentioned the gap free session I booked is only valid for the first session. I pulled up their website on my phone and showed her the sentence above in their booking portal, she initially said it was 5 free gap free visits per physio, not 5 free for each customer but she read it again and thought my interpretation could be correct too. She also said there's limitations on which physio you can see to qualify for that offer. I mentioned that by selecting that option above, it automatically limited the physios available to book. By then it was my appointment time and the physio came to get me and the receptionist said she would check for me. The receptionist advised after my session that it was 1 gap free session for each customer, and the 5 session referenced each physio.
TLDR: "5 gap free physio sessions. Limit one per person, new patients only". Does this mean 5 gap free visits for each new customer? yes, no, maybe?
Keen to get your thoughts if I've badly misinterpreted this?
Simple solution: Go to a different physio.