So there is this company which "handles" the insurance company and the claim process by running it themselves.
Things I know so far:
* They control the process by taking the "Authority on Claim"
* They get paid by using the "Cash Settlement" process
There isn't a great deal of information about this online other than a post from 2020 on here related to AusHail (sister company).
So my question is, could something like this be trustworthy?
Thanks, didn't even think to look up their address!
Fair enough, I sometimes feel like the insurance companies can take advantage of you if you don't know what you're doing. Having someone that knows how to "navigate" the claim seems like it should be a good idea that's all.
Reality is they likely go through the motions any normal person should. Having worked at an insurance company, straight forward claims just get paid out, it's all part of their calculations and they're already on a good thing - getting ruined over denying legitimate claims isn't on their todo list. If you get denied they have to give you a reason why and you can talk to AFCA if they're not being reasonable.
I'd be more inclined to use a lawyer than this mob. That they get paid by referring builders is a bit of a red flag and someone with a bit of experience in contract law would go a lot further. It's not really clear what their qualifications are to do this. A lawyer, on the other hand, is pretty skilled at reading contracts and applying them. And the costs they can give you upfront.
They likely don't care less about you. They will do whatever makes them the most money. You are the person that will look after you best.
Looking at their address on google maps, they appear to operate from a storage container on an empty lot. That's a good start.
Seems a stupid thing to sign up for, if your property is damaged then they collect the money and organise the builder to come fix your property. You're stuck with whoever they pick and they probably make a killing on it doing it as cheaply as possible.
If you don't use their builder then you have to pay them an undisclosed sum.
I don't know what's so hard about just calling your insurance company yourself. It's going to save you a hell of a lot more money on the long run.