Hi ozb,
I just moved out of a rental property and handed back the key to agent. Rental ended on the 3rd of May. They came back with a few items to address on late Friday. Things like oily range hood, dusty water heater etc, which are small jobs that I can address by myself or the bond cleaner I hired in the beginning but I need to the key to access the property. I replied the agent on Saturday morning.
The agent replied today and say they have arranged their own contractor and will send me the quote and money will be pay using my bond. I said NO, I can get this done in less than few hours. I just need the permission and key to enter the property. Agent said this has been arranged and money will be deducted.
Like wtf? I like to get my bond back in full but right now it seem they just want me to pay for the cleaning I did not agree to. Is this normal?
They can't access the bond without you agreeing. At least not in VIC they can't.
Based on your profile pick though, you are based in Turkey, so the laws there might be different.