Amazon Told Me to Wait for a Refund, but It Has Been 3 Weeks (Update: Immediate Refund after I Emailed That I Will Chargeback)

Lmingcanberra on 06/05/2023 - 06:45
Last edited 07/05/2023 - 07:59

Ordered a $899 phone via Amazon, and the package was delivered by CODexpress Canberra on 15 Apr. Since the package felt so light, nothing like a phone, so I opened it with the driver together. It turned out it was a car air freshener, so I returned the package to the delivery driver. The order status on Amazon showed as 'Delivered' regardless after this.

I have called CODexpress (02) 83281394 about 30 times, but only 1 time has someone answered the phone. The guy on the phone said they sent back the package to Amazon already.
I have contacted Amazon by email multiple times. Sometimes they said 'I request you to please return the item for refund.' Some other times, they would say 'We request you to wait till the item is processed at the Amazon facility.'
I have also contacted Amazon by phone. The phone customer support submitted another request internally, and someone responded to me via email saying 'We request you to wait till the item is processed at the Amazon facility.'

What do I do now, keep waiting? It has been 3 weeks since the order showed up as delivered.

Amazon aggreed to refund after I sent an email below to chargeback via credit card issuer

I contacted codexpress the carrier, last week. They said they have marked it as return. Can you please chase them up? I have been calling codexpress more than 20 times this week, but no one answers the phone.

How long do I have to wait? The carrier, codexpress, is effectively uncontactable. Can Amazon resolve this issue rather than asking me to wait forever?

It appears to me the only option for me to get my money back is to ask for a chargeback with my credit card issuer.

In summary, single email with keyword chargeback works more efficient than 20ish emails, 1 hour online chat plus 3 phone calls with Amazon and 30ish unreachable phone attempts to their delivery agent codexpress

Electrical & Electronics

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Comments

  • The tiger on 06/05/2023 - 07:30

    Many times I find Amazon is quite slow in response especially in refund. Now I loss confidence over them; so much so that I prefer to get groceries now directly from Woolworths or Coles.In your case the only solution is to be patient to knock on their door.Bomb them with emails to their various “ help” email addresses unceasingly till you got your result. I did it this way as I have plenty of times in my hand.

    • mingcanberra on 06/05/2023 - 07:53

      How long did it take for your refunds?

      • The tiger on 07/05/2023 - 12:19

        Quite often the refund took place more than around 2 weeks time and had to be emailed various times to remind them. Really frustrated.

  • WreckTangle on 06/05/2023 - 07:49
    +3

    Just email them, I’ve always found them very quick and efficient to deal with.

  • EightImmortals on 06/05/2023 - 08:20

    Email or get their support guys to give you a call. Not sure how you will go if they have no record of the item being returned. Perhaps you should have organised the return with Amazon instead of just handing it back to the delivery driver. Best of luck. :)

  • matt-ozb on 06/05/2023 - 08:37
    +3

    just use amazon chat and you get instant solution

    why are you asking on ozbargain?

    • mingcanberra on 06/05/2023 - 08:49
      -4

      I have tried emailing and phone. Are you saying Amazon chat is better than emailing and phone?

      • boomramada on 06/05/2023 - 09:23
        +2

        Just use the chat,always works plus I hate humans on the phone for customer service.

      • foxmulder on 06/05/2023 - 09:44
        +1

        I always use the chat. Unlike any other company chat which took forever, they are quick.

        • BewareOfThe Dog on 06/05/2023 - 23:03

          I agree with the above, however look at it from their perspective. A parcel arrives, the driver is a contractor that wants to get paid and move on to their next 60c.

      • The tiger on 07/05/2023 - 12:20

        Do this as well. Sometimes their chats are much better.

      • Cherry12 on 07/05/2023 - 18:47

        Chat is better, if one doesn't give you a solution ask to be transferred to another person. Besides, the chat's conversation is recorded on the app and can be used as evidence.

  • SouthernCross on 06/05/2023 - 09:21

    Ask Amazon support for a call. I had been promised a refund that didn't appear, and eventually I spoke to Amazon by phone. They said the previous person had simply forgotten to process it. As it was recorded in their notes, they did it for me on the spot.

  • deme on 06/05/2023 - 09:31
    +1

    Amazon Told Me to Wait for a Refund on Wrong Item Delivered, but It Has Been 3 Weeks Now

    Chargeback

    • garetz on 06/05/2023 - 10:09

      Do this if you never want to be able to buy from amazon again.

      • deme on 06/05/2023 - 12:03

        Did this happen to you or are you just making it up?
        It never happened to me

        • boomramada on 06/05/2023 - 12:29

          Why you even need to do that, Amazon always been fair to me, even after the warranty periods at times.

          • deme on 06/05/2023 - 12:30
            +1

            @boomramada:

            Why you even need to do that, Amazon always been fair to me, even after the warranty periods at times.

            Because I read the title:

            Amazon Told Me to Wait for a Refund on Wrong Item Delivered, but It Has Been 3 Weeks Now

            • boomramada on 06/05/2023 - 12:35

              @deme: Yeah for me, they asked me to return the item while waiting for proces, re order.

        • garetz on 06/05/2023 - 14:58

          Why risk it ?

          If you do a chargeback with most any company they will ban you from ever purchasing from them again.

          So its usually the final option, it doesn't hurt to wait till its figured out.

          • deme on 06/05/2023 - 18:36

            @garetz: Has this happened to you?

            • garetz on 07/05/2023 - 07:43

              @deme: Yes its happened to me, i usually only do it if its a place i will never shop with again after having a terrible experience.

              • deme on 07/05/2023 - 09:29

                @garetz:

                Do this if you never want to be able to buy from amazon again.

                So you are banned from Amazon?

                • garetz on 07/05/2023 - 10:33

                  @deme: not from amazon, i know other people who are though after doing a chargeback

                  • deme on 07/05/2023 - 10:39

                    @garetz: Which shop did it happen to you?

    • mingcanberra on 06/05/2023 - 21:26

      Thanks for the suggestion, I will wait another 2 weeks before I try chargeback.

  • chartparker on 06/05/2023 - 12:46

    Same thing happened to me. I received a bottle of Vitamin C pills instead of a WD Red 18tb. Been almost a week now but I called them a few days and they said to call back after 2 weeks if I still haven't received my refund

    • mingcanberra on 06/05/2023 - 16:35

      How did you return the wrong product to Amazon?

      • chartparker on 06/05/2023 - 20:39

        I called them and told them what happened. They said to just return it. Got my refund today after almost a week (phew!)

  • MeesusEff on 06/05/2023 - 14:23

    I dropped by parcel off at a parcel point and he just scanned and said ok good to go - no receipt or anything. I usually use Auspost and get a refund within a day of dropping it off at the post office but for this one, no refund after 2+ weeks. Live chat credited the refund back to me and then 3.5 weeks later I got an email saying my item was returned and here's my refund.

    • mingcanberra on 06/05/2023 - 16:31

      Thanks for sharing your experience.

  • omguleh on 06/05/2023 - 21:12
    +1

    Had a same problem last year. Item delivered wasn’t mine, not event the correct shipping label.

    Went on chat and they issued refund straight away and told me to keep the item (worth $30).

    • mingcanberra on 06/05/2023 - 21:22

      Thanks for sharing. Mine was correct lable.

    • BewareOfThe Dog on 06/05/2023 - 23:13

      I had an issue a week ago. Item delivered elsewhere. We had cv19, so did not want to risk infecting neighbours by knocking on doors. I contacted Amazon via chat, and mentioned that our ring devices had no proof. Amazon agreed to refund it. About an hour later, a relative dropping off supplies found it on the front lawn. A later pod showed a pic of our neighbours yardb with the parcel. I assume some of these drivers look at where the GPS says to drop it off without checking the number, like Menulog. Drivers.

  • Cherry12 on 07/05/2023 - 18:52

    Have made returns and refunds easily, but I only used chat. Free shipping return, of course my returns were not as expensive as yours so had no issues.

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