This was posted 1 year 7 months 18 days ago, and might be an out-dated deal.

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American Crew Daily Shampoo 250ml & Forming Cream Styling 85g $29.99 (Was $49.95) Delivered @ Barber House

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American Crew Daily Shampoo 250ml & Forming Cream Styling 85g $29.99 (Was $49.95) Delivered @ Barber House
Go to Deal
Employee[Deactivated] on 04/05/2023 - 08:57 barberhouse.com.au (117 clicks)
Last edited 04/05/2023 - 11:54 by 2 other users
  • Plus 15% Off Additional Items
  • Shipping Commences 09/05/2023
  • Same Day Shipping On Non Promo Sales

The perfect grooming duo for normal to oily hair and scalp. Excellent For Every Day Styling & Kids

Contains: Daily Shampoo 250 ml and Forming Cream Styling 3Oz / 85g
Daily Shampoo 250 ml: Daily Shampoo helps to break down excess oil in hair allowing it to be gently rinsed away.
Wet hair thoroughly. Massage a small amount into hair and scalp. Rinse well.
Forming Cream Styling 3Oz / 85g: Forming Cream provides hold, excellent pliability, and a natural shine. This product also helps hair look thicker and is ideal for easing new users into the potential of styling jar products.
For medium hold with medium shine.

Health & Beauty American Crew Hair Cream Shampoo

Related Stores

Barber House
Barber House

closed Comments

  • AircraftFreight on 04/05/2023 - 09:01
    +4

    Here we go again….

    FYI - Lots of comments in old posts about delays in shipping. As requested by the rep I posted some of those https://www.ozbargain.com.au/node/749695#comment-13204959
    (Watch Nerds Comment)

    And indeed the worst customer service representative I have never seen.

    EXHIBIT A: https://www.ozbargain.com.au/node/724166#comment-12659337

    Customer
    I had a real negative experience with Barber House and vey reluctant to order with them again… placed an order, no update, no response to numerous emails, no return of voicemail..no order received!

    Only fortunate thing was that I paid with PayPal and they refunded me.

    The seller
    Hi Shock Me, I would be more then happy you correct your experience. Can you please inbox me your last order number and I will make sure we correct the experience.

    Our team always try there best with current supply and staff challenges in the part two years. Although things are looking better.

    Exp. American Crew Matt Clay is put of stock for 8 Weeks in Australia due to international shipping.

    Awaiting your inbox

    Conclusion
    They dont care about your order, they dont touch back to you UNLESS IF ITS ON A PUBLIC FORUM. Just an utter scam at this point.

  • Bargearse on 04/05/2023 - 09:04
    +7

    I had similar experience, 2 or 3 follow up calls requesting them to send the products

  • Employee[Deactivated] @ Barber House on 04/05/2023 - 09:18
    -4

    Hi All,

    Thankyou for your feed back. Please read the shipping date above. It is clear and transparent.

    Everybody had shipping delays during the international covid times. I can assure you we are not a scam and have same day shipping on “NON Promo Items”

    We post promos here to clear excess stock and the great savings help Australian People during this tough times.

    If you have had an issue in during covid times. Contact our store and we can assure you will be more than impressed with over night shipping times.

    Our team complete sands day shipping on all non conditional items. ALSO FREE EXPRESS POST SAMEDAY OVER $50.00

    Discounted Promotions are not included in our shipping terms.

    I CAN ALSO ASSURE YOU DEFINITELY NOT A SCAM.

    We appreciate everyone’s Feed Back. Let us get on with great savings and if you have an issue. Please email us.

    Oz Bargain Promotions Are Not Under Same Day Shipping Terms.

    • AircraftFreight on 04/05/2023 - 09:21
      +2

      "I CAN ALSO ASSURE YOU DEFINITELY NOT A SCAM."

      You just made everyone think that this is definitely a scam…….PR control mate

      • Employee[Deactivated] @ Barber House on 04/05/2023 - 09:22
        -3

        Aircraft You Called Us A Scam / Hope you have an amazing day

        • AircraftFreight on 04/05/2023 - 09:23
          +1

          I sure will, knowing that I stated the truth

    • bennybaubles on 04/05/2023 - 10:39
      +2

      If this is your family rather than customers then you seem to have a very dysfunctional family on your hands that aren’t too happy with mummy and daddy.

  • songy112 on 04/05/2023 - 09:37
    +4

    Because every post of this store receives a lot of controversy I thought I’d also post some feedback of my experience with this store.

    I ordered this year during the Easter sale. Order was made on the 8th of April - website promised same day shipping. I received a call from them after the order which was strange but it was to confirm I wanted the items I ordered.

    I felt it was weird on the call they were really pushing other products, I can understand and appreciate being suggested other products I might not have known of. But at the end of the day I ordered the items because I wanted them, and I had to mention in the call and even afterwards via message that I was still happy with my order for that communication to finally be accepted. Afterwards, they said it will be posted that day.

    In the end I didn’t receive an Auspost notification the products were shipped until the 20th, and that was with me following up after a week with not hearing back. Products ended up arriving a few days later. Although I note the products had a sticker of their store which was covering a sticker on each of the lids saying something like “barber sample, not for individual resale”.

    As a whole, I won’t be ordering again because from start to finish the ordeal all seemed super weird and I’m not sure if they were trying to dissuade me by selling me goods which they don’t actually have an agreement to sell or if they simply had no stock and gave me sample stock from their barbershop?

    • Employee[Deactivated] @ Barber House on 04/05/2023 - 09:50
      -2

      Hi Sony G,

      Thankyou for your feed back. We were trying to assist as you bought the same brand although two complete opposite finishes. We spent over 30 minutes on the phone with you as we do it all the time. We didn’t want you to waste your money. “WE ARE Barber and do it all the time”.

      We have plenty of stock and are approved sellers in this brand. When you purchase this brand (You get Free Stock) Every 12 you Buy. Standard Practice in. Most Brands. They Call it Barbers Bench Stock. We don’t use it because we use the LARGER TINS. They put this sticker on it to point it out. Although it’s fully sealed like the others

      We also have 3-4 walk ins on a daily basis just for this brand.

      Have an amazing day and if anyone would like free advice on grooming we are happy to assist.

      • songy112 on 04/05/2023 - 10:13
        +3

        Thanks for your response.

        Again mentioned in the phone call I use two different finishes for different occasions. I appreciate a call to confirm that, but again as you mentioned it was a 30 minute call, which I felt was 30 minute of trying to be dissuaded out of purchasing a product I had already researched into and wanted to try out. I understand you wanting to try and help out and I appreciate that, but as feedback I feel as I customer, I was being silenced in the whole matter when in reality it’s my hair, I deal with it everyday so as a customer I’d prefer if you would instead just listen and respect the choices I make.

        As for the products I received, regardless of the reasons why I felt super uncomfortable receiving something which had a sticker saying it wasn’t supposed to be resold but also having that sticker being covered up.

      • m9 on 04/05/2023 - 10:46
        +2

        When you purchase this brand (You get Free Stock) Every 12 you Buy. Standard Practice in. Most Brands. They Call it Barbers Bench Stock. We don’t use it because we use the LARGER TINS. They put this sticker on it to point it out. Although it’s fully sealed like the others

        It's not about it not being fully sealed, or that you use the larger tins. Covering the Barber sample, not for individual resale sticker and then reselling it is downright dodgy.

        • Employee[Deactivated] @ Barber House on 04/05/2023 - 11:22
          -2

          M9 - Nothing is for FREE / We pay for everything. All costs are factored.

  • SgtFury on 04/05/2023 - 14:12

    FWIW*:

    I read all the above but still decided to purchase this. At 11:06 I got a confirmation email, at 12:29 I got a 'your order has shipped', an hour later an AusPost email said 'on its way'.

    *your experience may differ, I guess………

    • findingbargains on 04/05/2023 - 14:49
      +1

      Indeed. The rep is clearly not a slick, sophisticated communicator trained in social media. She is also clearly an ESL. I suspect the OP is running a barber shop and also selling some "gear" online on the side for extra revenue. They don't appear to be some super-sophisticated, large operation, so while I can understand the frustration when orders get delayed, this needs to be taken into account. Yet the pile on here by some posters has been disproportionate and I think unreasonable. For comparison sake, dealing with Samsung, who are a massive multi-national company, is beyond appalling (at least in Australia). So, calling these guys scammers or having the worst customer service, by some posters earlier in the thread, is a bit rich.

      • songy112 on 04/05/2023 - 17:52
        +1

        As someone who purchased from them and posted feedback today on this post, I genuinely agree with you and think your points are valid, because let’s be honest it’s just hair products, it’s not the end of the world.

        I would though like to add that I think it’s worth pointing out that given this store wants to use the Ozbargain community to drum up business, as community members we also have the right to raise awareness in relation to misrepresentations they have made in their posts and any problematic behaviours people have experienced with the store when trying to give feedback.

        I think most things that have been pointed out are valid things which people purchasing in would care about and can then proceed with their own judgement. But I also feel like everything which has been posted is also valid feedback which the business itself can take on as ways to improve, unfortunately it seems like they appear more keen on defending themselves than acknowledging that there’s anything wrong.

        • Employee[Deactivated] @ Barber House on 04/05/2023 - 19:09
          -1

          Hi Sony,

          Thanks for the feed back. We take everything on board. We also take your feedback onboard also. We spent 30 minutes on the phone with you when you ordered to make sure you didn’t order incorrectly.

          We own two barber shops and a medium supply chain with many clients. WE BUY IN BULK

          As stated before - We appreciate everyone’s support. We choose to do promos as we bulk purchase.

          Attacking us on every post when you haven’t purchased - Achieves What ?

          Customers who have an issue and have contracted us. We bend over back wards.

          Our team have experienced this every single time.

          If you have any issues during a purchase. Please call or email office and we will resolve in 10 minutes.

    • Hellochris on 04/05/2023 - 19:26

      Hi

      Does austpost say parcel collected/ received by Australia post?

      • SgtFury on 04/05/2023 - 22:19

        Yep. Says it's with them and the expected delivery date.

  • richy_o on 04/05/2023 - 22:05
    +1

    I bought shampoo a few weeks ago, it came after a week or so. As a guy said above, it's hair products. Shipping was free so I have no complaints at all. Good products and a good price.

  • pegaxs on 05/05/2023 - 09:49

    Wow. I think their rep needs to take a Udemy course on PR. If this is how they react to a forum, I shudder to think how they treat customers who are supposed to be “family”.

    • Employee[Deactivated] @ Barber House on 05/05/2023 - 10:25
      +1

      Hi Pegaxs,

      You are correct. I am very aware that everyone can see this and It might look bad. We treat our “clients” like gold.

      The issue why I had to get on the defence is if you look back in the promos we kept quite and ignored for so long on the forum from 2-4 members who have not purchased from us / slamming us / calling us scammers.

      We will go back to being quiet and assisting. Please see what & who happens. Makes us not want to run heavily discount promos.

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