We are a couple who bought first house earlier this month in south east Queensland area.
The house needed quite a few repairs and we found a sign on the street who repairs roofs so we hired a roofer first to seal and paint the roof so we paid $4000 for this job. By the next day of the completion of the work there was a heavy rain causing the ceiling wet and leaking a few spots on the roof. I claimed the warranty of the job and now he said we don’t have the sarking that’s why the roof is leaking a few spots. He should have mentioned that we need sarking or at least he should have take a look if they are not missing any spot to seal!
So I thought that’s fair because we had a lot of work to do by ourselves and we moved on to the next project which was the removal of the asbestos, and he knows that we we’re going to remove them. He said he would arrange the removal of asbestos at a good price as good will, so he offered me the “his asbestos specialist” would take care of the job on 13th April 2023 and remove all on the day for 2 bathrooms and hallways.
Now he claims the deposit of the work $2000 out of $3900 so I asked him that if they are the asbestos specialist and will they give me the clearance certificate afterwards he said yes and I believed. I told him I still need to know their company or contact person which he can’t disclose it because he has been saved those contacts for years (which I don’t understand) but he would provide me the company name on the day of the job.
Now he got the deposit. Surprise surprise he delays the job from Thursday to Saturday. And again I understood because things happen! On Saturday someone with a big truck showed up with him. He looks familiar looked like the other roofer he was working for him and did the job on my roof but he was all covered all with this mask and protective clothing.
Now the roofer says he need the full payment because the specialist required beforehand the job! We got the lower price than market price so they needed it before they start the job. I asked him the invoice of the job he said he will send it to me once I pay him and I told him to send me the invoice with their company name! Now he claims the specialist doesn’t want to do the job because we don’t pay in full price! I was fool that I paid him in full price beforehand of the completion of the removal.
We were outside of the property and waiting for the job completion. Now they said finish the job and he claims all done! So we went the property and now we see all the debris of asbestos all over the places! Nothing has been cleaned or vacuumed. The most frustrated thing was they didn’t remove walls inside of the both bathrooms or the floor which was the main thing! They only removed the walls in the hallway and spread all the asbestos particles everywhere in my house even in the temporary vinyl wall! Now my stuff got covered all with asbestos.
I was furious and I called him now he said it’s Saturday leave him alone! He claims that they will come back on Monday to finish the work. I gave him one more chance to do the work. On 17th Monday, he delays the job and never showed up and he wants me to hire another company and he will pay for the job. Now today I have an invoice from other company and now he took off.
Now I looked like a fool and silly.
I have got his invoice when he was doing the roof job. So I only know his company’s ABN, phone numbers, car rego and bank details. I want to claim him for a full refund and all unexpected cost because of him. Please help me to report this guy. I am willing to share information so no one could be another victim (beware of green signage roofer). I am located at Upper Mount Gravatt 4122.
Yep.
Sorry this happened, but it would be impossible to protect consumers in a situation like this.
You can't legislate against silly decisions.