Cashrewards Submit Enquiry Not Working

tqf8h on 15/04/2023 - 01:23
Last edited 15/04/2023 - 01:26

Hi,

I have a cashrewards transaction that got declined, and I'm trying to submit an enquiry about it, but it isn't working. From the my rewards page, I select the declined transaction, click contact support, type in the cashback info into the popup, but when I click submit enquiry, nothing happens. I tried to submit it 2 weeks ago and it wasn't working. I though it would have been fixed by now, but still isn't working.Anybody else having the same issue with declined cashback enquiry? Thanks

Financial

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Comments

  • freefall101 on 15/04/2023 - 01:46

    Tried another browser/device and checked your adblocking isn't doing something funky?

  • tqf8h on 15/04/2023 - 02:08

    Tried without ad block, chrome, and Firefox, different machines. Guess I'll just submit a normal enquiry from the contacts page or somewhere else instead of transaction list

  • MS Paint on 15/04/2023 - 02:08

    @tightarse

  • USER DC on 15/04/2023 - 03:54

    I had this issue too, just email them, [email protected] or something like that may be not sure but its something like that

  • Store Reptightarse @ Cashrewards on 15/04/2023 - 05:14
    +6

    Hi @tqf8h. We’re aware some members are having difficulty submitting enquires via the support page. As a workaround while this is being resolved, please send us an email from your Cashrewards email address to [email protected] and the team will look after you. Any issues, feel free to contact me or minita directly. Thank you.

  • tqf8h on 15/04/2023 - 08:38

    Thanks everyone for the replies

  • Tobias on 15/04/2023 - 17:13

    Hi @tightarse
    Send a Claim also doesn't work. It hasn't worked for me for at least 3 weeks. Should I email my missing claims to the support email address?

    Additionally, Chemist Warehouse orders haven't tracked over the past few months.

    Thanks!

    • Store Reptightarse @ Cashrewards on 15/04/2023 - 17:25

      Yes, please do. As for CW, I suggest you may have an issue with your browser if none are tracking. Please try the CR app. Cheers.

  • Store Rep[Deactivated] @ Cashrewards on 17/04/2023 - 12:02

    Hello,

    Re: Claim submission email problem.

    We apologise for the error you've come across on your end and we want to get to the bottom of it as soon as possible so that you have a smoother interaction with us in future.

    I've escalated this with our tech team but we have a few steps that will help us resolve the issue you're experiencing.

    1. To open the developer tools within Google Chrome:
      Click on 3 vertical dots in the top right of your screen > then click on More Tools > Developer Tools.

    2. Submit a claim through the Cashrewards website - you may get the same error message.

    3. Once you get to the error on the screen, please follow steps below:
      Right click your mouse > click on Inspect > click on Headers > Under ''Name'' scroll down to ''Tickets''

    4. Take a screenshot of the whole Header section.

     
    If there's any issues with retrieving the above information, please let me know. We really appreciate your feedback here.

     
    Regards, 
    Minita

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