Is Window Trim under Warranty or Not?

Ebisu on 19/03/2023 - 01:58
Last edited 19/03/2023 - 15:24 by 1 other user

I went for 3rd year service for 2020 Kia Cerato. My window trims is breaking in pieces. But dealer can’t replace under warranty. As Kia bulletin says trim are not covered under warranty. Should I peruse more? Or just fixed it myself.

Today I went to car parts shop. They told me to go to dealer for it, as shop like Supercheap don’t stock these.

Where can I source the trim from except dealers. I looked online there's not much in Amazon or eBay? It’s not like wiper or tyres to find easy replacement.

Poll Options

• 24
  Warranty
• 2
  No warranty

• 

  Muzeeb on 19/03/2023 - 02:01

  Which trim item specifically? Any photos of the premature damage?

• 

  kerfuffle on 19/03/2023 - 02:46

  +8

  Obligatory Whirlpool thread

  • 

    pegaxs on 19/03/2023 - 10:01

    Gotta shop for the confirmation bias you want…

  • 

    Ghost47 on 19/03/2023 - 13:38

    +2

    You should make the same comment there and refer back to this thread.

• 

  Euphemistic on 19/03/2023 - 05:59

  +3

  Unfortunately this type of item isn’t common and you are unlikely to find anywhere but the dealer to get the part. You might have some luck finding it overseas from a dealer cheaper.

  As for warranty, yes they don’t cover ‘trim’ but if it’s only a couple of years old you could press them further under the Australian consumer guarantee that it should be expected to last longer and therefore their ‘warranty’ wording isn’t applicable.

• 

  apsilon on 19/03/2023 - 07:15

  +5

  Window trims aren't consumable IMO. I've had dozens of cars (including several 25+ years old) and never had one fail like that, even on vehicles that spent their entire lives outside. I also note that they state "new Kia bulletin". Are they retrospectively changing warranty conditions? Not sure that's legal. As Euphemistic stated, easy to make an argument that they should last longer than 3 years under ACL.

• 

  Carussell on 19/03/2023 - 09:55

  +2

  Check out the DURABILITY clause of the Accc.
  https://consultation.accc.gov.au/compliance-enforcement/cons…

• 

  pegaxs on 19/03/2023 - 10:04

  +4

  Tell them to stick their “new Kia bulletin” up their arse, it’s a warranty item. It’s a window seal, not brake pads.

  That defect is from manufacturer not from you winding your window up and down.

• 

  Ebisu on 19/03/2023 - 13:02

  https://imgur.com/a/tj0XftF

  It’s on both back and front windows on left side. Front is worst

  • 

    Muzeeb on 19/03/2023 - 13:55

    Is it always parked outside, under trees and washed with those hideous brushes at car washes?

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  Ebisu on 19/03/2023 - 13:24

  https://youtube.com/shorts/vdBGKd8GsVI?feature=share

  • 

    pegaxs on 19/03/2023 - 15:55

    100% manufacturers defect. This is not consistent with general wear from winding windows up and down. And it's not from the sun, either.

    We have a work ute that has NEVER seen shade, in it's life, and it's about 10+ years old and the window weather strips dont look this bad.

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  eciuj on 20/03/2023 - 10:53

  Raise it with Kia Head Office. Send the above video, and ask them to guess what year the car is. Then tell them your car details. I've had 15 year old cars that don't have that level of wear.