Just a heads up for Smart eSaver account holders that aren't aware of the recent changes to the way the interest is calculated,up until recently the way it worked with this account was you received a rate of say 4% +1% bonus if you make no withdrawals for the month well that has changed,they've flipped it so you now get 1% base with a 4% bonus if you make no withdrawals for the month.Dog act if you ask me.
I received no notifications of this major change and only realised when i checked online and noticed the interest credit was very low,I then spoke with a very helpful customer service rep and he explained the change to me i then told him i was very unhappy that i lost all that interest and if i had of known i would have moved the cash to another high interest account such as ING or Ubank,he then offered to credt me the lost interest.
Needless to say i'll be keeping minimal cash with Bankwest from now on.
If anyone is effected by this and having no luck getting the lost interest back pm me and i'll provide you with the very helpful staff members name and extension number.
You're right, I wasn't notified either. Sneaky. Switched to uBank recently, won't be back any time soon.